none
Random Restarts - Blue Screen Error

    Question

  • Hello, everyone. I am having an issue with my new computer that I got about 2 months ago. I don't know the cause but my computer keeps restarting on its own, and then I get this error saying "Windows has recovered from an unexpected shutdown" along with the problem event name being a blue screen. I'm up to date on all my drivers, and software updates. Here's the link to the dmp: https://skydrive.live.com/redir?resid=92AEB3B6D3749539!107&authkey=!AN4JK9aVg_MefQA&ithint=file%2c.dmp

    Thanks

    Wednesday, December 25, 2013 4:23 PM

Answers

  • "It's not a true crash, in the sense that the Blue Screen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OS's like XP to crash.

    As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.
    If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.


    If playing with video driver versions hasn't helped, make sure the box is not overheating.
     Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.
     Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.


    If so, it might be as simple as dust buildup and subsequently inadequate cooling.

    I would download cpu-z and gpu-z (both free) and keep an eye on the video temps

    Wanikiya and Dyami--Team Zigzag

    • Marked as answer by MainMorgan Wednesday, December 25, 2013 5:32 PM
    Wednesday, December 25, 2013 4:39 PM
    Moderator

All replies

  • "It's not a true crash, in the sense that the Blue Screen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OS's like XP to crash.

    As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.
    If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.


    If playing with video driver versions hasn't helped, make sure the box is not overheating.
     Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.
     Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.


    If so, it might be as simple as dust buildup and subsequently inadequate cooling.

    I would download cpu-z and gpu-z (both free) and keep an eye on the video temps

    Wanikiya and Dyami--Team Zigzag

    • Marked as answer by MainMorgan Wednesday, December 25, 2013 5:32 PM
    Wednesday, December 25, 2013 4:39 PM
    Moderator
  • Thanks a lot. My gpu has hit as high as 68c before, so I'll keep an eye on it and as a last resort use my warranty. It is only 2 months old, so I wouldn't think it would be dirty, and it's in an open area. But, once again, thanks for letting me know what the cause is.

    Wednesday, December 25, 2013 5:31 PM
  • Another cause might be buggy drivers. If you are using an AMD Radeon card, download the latest drivers from game.amd.com

    if you are using an NVIDIA card, download the latest drivers from the corresponding site. 

    Wednesday, December 25, 2013 8:40 PM