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Surface 2 - WiFi unable to find access points

    Question

  • We have two units, one's wifi works and the  other doesn't for seeing access points.   Curious if anyone else has had problems with the hardware.   I'm currently also trying to figure out where the line is drawn between supporting the hardware and the Surface software itself.  I'd assume if determined to be a hardware problem, Samsung would support, and this product is so new it doesn't come up in their support system as select-able. 

    Thursday, March 08, 2012 7:37 PM

All replies



  • Product support for the Samsung SUR40 for Microsoft Surfaceis available at http://www.samsunglfd.com/support/contactUsWriteForm.doas
    well as via 1-800-Samsung


    Select the option for service and they can redirect internally as needed.

    If you have a Wi-Fi USB dongle you might try it to see if it’s the Wi-Fi module of the unit or the driver / image that came on the unit.


    Chris Wojahn

    Microsoft Surface Solutions & Support

    www.surface.com


    Wednesday, March 14, 2012 8:22 PM
    Owner