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VPN connection problem

    Question

  • We are unable to connect to our network via VPN; users try to connect and the connection status doesn't get any further than :
    "Establishing secure connection to vpn.*****.com using 'WAN Miniport (SSTP)'

    All other firewall services seem to work fine.

    The error log says:

     Operating System      : Windows NT 6.1 Service Pack 1
     Dialer Version        : 7.2.7600.16385
     Connection Name       : TLMI VPN Connection
     All Users/Single User : Single User
     Start Date/Time       : 15/07/2013, 10:43:51
    ******************************************************************
     Module Name, Time, Log ID, Log Item Name, Other Info
     For Connection Type, 0=dial-up, 1=VPN, 2=VPN over dial-up
    ******************************************************************
    [cmdial32] 10:43:51 03 Pre-Init Event CallingProcess = C:\Windows\Explorer.EXE
    [cmdial32] 10:43:52 04 Pre-Connect Event ConnectionType = 1
    [cmdial32] 10:43:52 06 Pre-Tunnel Event UserName = *********@********.com Domain =  DUNSetting = *** *** Connection Tunnel DeviceName =  TunnelAddress = ****.******.com
    [cmdial32] 10:44:15 21 On-Error Event ErrorCode = -2147014836 ErrorSource = RAS

    Thanks!!


    Marco S

    Monday, July 15, 2013 10:00 AM

Answers

  • Hi,

    please check the TMG realtime logging and the RAS logging on the TMG server until the client tries to connect. please also use the CAPI logging on the client to look for certificate related problems.

    which VPN connection error do you get on client side?


    regards Marc Grote aka Jens Baier - www.it-training-grote.de - www.forefront-tmg.de - www.galileocomputing.de/3276?GPP=MarcGrote

    Monday, July 15, 2013 5:49 PM
  • Hi,

    please check the TMG realtime logging and the RAS logging on the TMG server until the client tries to connect. please also use the CAPI logging on the client to look for certificate related problems.

    which VPN connection error do you get on client side?


    regards Marc Grote aka Jens Baier - www.it-training-grote.de - www.forefront-tmg.de - www.galileocomputing.de/3276?GPP=MarcGrote


    Thanks Marc, it actually turned out to have been caused by a new publishing rule that was put in place incorrectly. As a result the IP address of the VPN listener had changed.

    Marco S

    Wednesday, July 17, 2013 8:27 AM

All replies

  • Hi,

    please check the TMG realtime logging and the RAS logging on the TMG server until the client tries to connect. please also use the CAPI logging on the client to look for certificate related problems.

    which VPN connection error do you get on client side?


    regards Marc Grote aka Jens Baier - www.it-training-grote.de - www.forefront-tmg.de - www.galileocomputing.de/3276?GPP=MarcGrote

    Monday, July 15, 2013 5:49 PM
  • Hi,

    please check the TMG realtime logging and the RAS logging on the TMG server until the client tries to connect. please also use the CAPI logging on the client to look for certificate related problems.

    which VPN connection error do you get on client side?


    regards Marc Grote aka Jens Baier - www.it-training-grote.de - www.forefront-tmg.de - www.galileocomputing.de/3276?GPP=MarcGrote


    Thanks Marc, it actually turned out to have been caused by a new publishing rule that was put in place incorrectly. As a result the IP address of the VPN listener had changed.

    Marco S

    Wednesday, July 17, 2013 8:27 AM