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Create Video gives grey screen

    Question

  • I have created a tour in Power Map.

    Playing this tour gives the right result.

    When trying to export the tour to a videousing the Create viedo option, , the result is just a grey screen, without even a map.

    Suggestions?

    Friday, January 17, 2014 1:34 PM

Answers

  • I have mailed this question also to the Dutch Power BI team, they helped me. The problem was related to the drivers of my videocard (intel on board HD graphic) . Updating them fixed my problem.
    Friday, January 24, 2014 7:47 AM

All replies

  • Hello Rob,

    Are you on 32-bit Excel? While it usually errors out using the video option on 32-bit, it's possible that your issue is related. If you are on 64-bit, could you share the file with us?

    Thank you,
    Anita Oakley

    Thursday, January 23, 2014 10:20 PM
  • I have mailed this question also to the Dutch Power BI team, they helped me. The problem was related to the drivers of my videocard (intel on board HD graphic) . Updating them fixed my problem.
    Friday, January 24, 2014 7:47 AM