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Windows Server 2008 restart issue

    Question

  • Hi all,

    I'm using Windows server 2008 R2 in HP Proliant ml110 g6 Server.
    For the past few days, the server restarts randomly.
    HP Service engineer has verified it's not a hardware issue.
    And i have checked with dump location, there is not such dump file.
    Also checked the event log, it shows up some group policy error's
    I couldn't figure out the root cause of the problem.

    Regards,
    Arun.

    Saturday, February 22, 2014 5:14 AM

Answers

  • Are you using any Host Based Security Systems?  Or antivirus that may have a hook into system files?  For example, if your security scanners have a hook in LSASS, it can cause repetitive reboots.

    What errors are you seeing for GPOs?


    - Chris Ream -

    **Remember, if you find a post that is helpful, or is the answer, please mark it appropriately.**

    Saturday, February 22, 2014 2:08 PM
  • Hi Arun,

    Based on current situation, please configure Startup and Recovery options, and then check if you can get the small memory dump file when this issue occurred again. For detailed operations, please refer to the following KB.

    How to read the small memory dump file that is created by Windows if a crash occurs

    http://support.microsoft.com/kb/315263#method2

    In addition, please temporarily disable antivirus program to monitor if this server still restarts randomly. You can also perform a clean boot to troubleshoot the interference of applications or services.

    Please refer to the Chris Ream’s suggestion, may provide you some thoughts that help you to solve this issue. Meanwhile, as Chris Ream says, would you please let us know the group policy errors that you can find in event log?

    Hope this helps.

    Best regards,

    Justin Gu

    Tuesday, February 25, 2014 5:54 AM

All replies

  • Are you using any Host Based Security Systems?  Or antivirus that may have a hook into system files?  For example, if your security scanners have a hook in LSASS, it can cause repetitive reboots.

    What errors are you seeing for GPOs?


    - Chris Ream -

    **Remember, if you find a post that is helpful, or is the answer, please mark it appropriately.**

    Saturday, February 22, 2014 2:08 PM
  • Hi Arun,

    Based on current situation, please configure Startup and Recovery options, and then check if you can get the small memory dump file when this issue occurred again. For detailed operations, please refer to the following KB.

    How to read the small memory dump file that is created by Windows if a crash occurs

    http://support.microsoft.com/kb/315263#method2

    In addition, please temporarily disable antivirus program to monitor if this server still restarts randomly. You can also perform a clean boot to troubleshoot the interference of applications or services.

    Please refer to the Chris Ream’s suggestion, may provide you some thoughts that help you to solve this issue. Meanwhile, as Chris Ream says, would you please let us know the group policy errors that you can find in event log?

    Hope this helps.

    Best regards,

    Justin Gu

    Tuesday, February 25, 2014 5:54 AM