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Access to iTunes Store blocked by Windows 8.1 Upgrade

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    Since upgrading from Windows 8 to Windows 8.1 I have been blocked from accessing the iTunes Store.

    When I click on to iTunes, it gets three quarters of the way through the connection process then delivers the following message:

    iTunes has stopped working

    A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available

    It presents a "Close Program" button

    I have worked through numerous solutions none of which has produced any change.




    Monday, December 09, 2013 8:38 AM
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    Hi

    Try this:

    Copy QTMovieWin.dll from:  C:\Program Files (x86)\Common Files\Apple\Apple
    Application Support

    to: C:\Program Files (x86)\iTunes

    Tip from https://discussions.apple.com/thread/5457433

    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer

    MCSE:Server Infrastructure, MCSE:Desktop Infrastructure, MCSA Server 2012, Citrix CCIA & CCEE, Cisco CCNA, VMware VCP 3/4/5 Twitter: @dnyvandam http://www.dannyvandam.net


    Monday, December 09, 2013 2:16 PM
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All replies

  • Question
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    Hi

    Try this:

    Copy QTMovieWin.dll from:  C:\Program Files (x86)\Common Files\Apple\Apple
    Application Support

    to: C:\Program Files (x86)\iTunes

    Tip from https://discussions.apple.com/thread/5457433

    When you see answers and helpful posts, please click Vote As Helpful, Propose As Answer, and/or Mark As Answer

    MCSE:Server Infrastructure, MCSE:Desktop Infrastructure, MCSA Server 2012, Citrix CCIA & CCEE, Cisco CCNA, VMware VCP 3/4/5 Twitter: @dnyvandam http://www.dannyvandam.net


    Monday, December 09, 2013 2:16 PM
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    Thanks Danny - this fixed it.

    Any idea why the problem occurred in the first place?

    Tuesday, December 10, 2013 1:11 AM
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