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MCDST

    Question

  • Hello,

             I am trying to break in to the Networking World. I am aware that , they do ask for both combination of both CISCO and Microsoft certifications . Network +Systems Admin. But i think it will be a long way before i go to Windows 2003 or Windows 2008 or Exchange server. First i would like to start of a Network Support Technician , whose responsibilities include not only Network troubleshooting , but also maintaining of systems. But the problem is How is this MCDST different than A+ , does it dive deep into the hardware like A+ does or is it does , how a Windows systems runs and software troubleshooting. I am a bit of a lay man kindly advice me what to do.

     

    Thanks

    Bharat

    • Moved by tonysoper_MSFT Friday, May 28, 2010 4:23 PM wrong forum (From:TechNet Wiki Discussion)
    Friday, May 28, 2010 2:23 AM

Answers

  • Bharat,

     

    MCDSTs work in the typically complex computing environments of small, medium-sized, and large organizations. 

     

    The MCDST (Microsoft Certified Desktop Support Technician) is a specialised I.T. certification that is aimed at personnel working in a Desktop Support role. As an entry-level certification the MCDST is designed for those who have about 6 months or more experience supporting users in an Windows XP environment in a small, medium or large-sized organisation.

    With the emphasis of the MCDST on troubleshooting and resolving Windows-based problems, the MCDST helps to develop skill-sets that will certainly complement real-world experience in a support environment. Furthermore, as a stand-alone certification, the MCDST is probably a more suitable introduction to more advanced Microsoft certifications than, say, the MOUS (or MOS).

    Gaining the MCDST credential offers a number of potential benefits:

    ·     Gives applicants the skills necessary to comfortably perform their day-to-day tasks

    ·     Gives notice to your employers that you are serious about improving and possibly advancing your career

    ·     If you're trying to get a foot in the door in the I.T. industry the MCDST certification might just give you an edge over other job candidates

    ·     Gets you in the habit of studying for I.T. certifications (especially if you intend to go after more certifications as your career develops)


    The MCDST certification is focused entirely on the technical aspects of the support or helpdesk environment, and not the delivery of service to the customer. In other words, although customer service skills are a key ingredient of any support position, the MCDST exams are focused entirely on troubleshooting and resolving Microsoft product problems and therefore only test your technical proficiency, not your customer service skills. If you really want to develop or demonstrate your all-round skills you may want to consider complementing the MCDST certification with a more customer-service focused certification as well (for example, the Help Desk Analyst Certification from the HDI).

    http://www.microsoft.com/learning/en/us/certification/mcdst.aspx

    http://www.microsoft.com/learning/en/us/exam.aspx?ID=70-621

     


    Sachin Shetty| MCP|MCTS|MCITP| Please remember to mark the replies as answers and Vote as helpful if they help and unmark them if they provide no help.Thank you in advance.
    Saturday, May 29, 2010 9:46 AM