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AnswerRemote Tools - Fatal RDP error occurred (0x80070709).

  • Tuesday, May 12, 2009 9:24 PMCD Shriver Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hey all,

    Recently I've been running into this error when I try to connect to some computers using Remote Tools.  The connection appears to connect, the screen goes black, then it goes back to disconnected with no error message.  I cropped the following from the clients RemoteControl.log file but there is only the one error message and I can't find any reference to this, other than some mentions of sharing printers which has nothing to do with SCCM.  I'm able to use Remote Desktop to connect to these very some PCs, and I can use Remote Tools to connect to other PCs.  Any ideas?

    Received OnAttendeeConnected event RemoteControl 5/12/2009 3:45:23 PM 3236 (0x0CA4)
Permission granted for viewer 0 RemoteControl 5/12/2009 3:45:23 PM 3236 (0x0CA4)
Beep thread started RemoteControl 5/12/2009 3:45:23 PM 948 (0x03B4)
Changing color depth to 16 bpp RemoteControl 5/12/2009 3:45:23 PM 3236 (0x0CA4)
Received OnControlLevelChangeRequest event RemoteControl 5/12/2009 3:45:23 PM 3236 (0x0CA4)
Set view mode to 3 RemoteControl 5/12/2009 3:45:23 PM 3236 (0x0CA4)
Fatal RDP error occurred (0x80070709).  Agent will terminate. RemoteControl 5/12/2009 3:45:25 PM 3236 (0x0CA4)
Server is no longer in use. Shutting down. RemoteControl 5/12/2009 3:45:25 PM 3236 (0x0CA4)
Beep thread terminating RemoteControl 5/12/2009 3:45:25 PM 948 (0x03B4)
Closing RDP session RemoteControl 5/12/2009 3:45:25 PM 3236 (0x0CA4)
Remote Control Agent terminated normally. RemoteControl 5/12/2009 3:45:25 PM 3236 (0x0CA4)
     

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  • Tuesday, June 30, 2009 7:47 PMBillWatkins Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Had this problem with one machine and noticed the post above, so I downloaded the latest driver for my Nvidia Geforce 7600 GS driver (old driver dated 9/18/2008).

    After the update Remote Tools worked fine.  Doesn't make sense to get an RDP error like that in the log, but it worked.
     

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  • Wednesday, May 20, 2009 2:52 PMCD Shriver Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Anyone?

     
  • Tuesday, June 09, 2009 6:39 PMWallyMSFT, OwnerUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Sorry, not experienced it, so I'd suggest contacting CSS.
    Wally Mead
     
  • Thursday, June 11, 2009 1:19 PMTrondErik Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I have this problem too. Does anyone have a solution?

     
  • Monday, June 15, 2009 5:16 PMWallyMSFT, OwnerUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Did you see my response? It was to contact CSS. I've not heard of it before, and given that no one else had any thoughts to respond to the original post with for over a month, I'm guessing no one else has seen it either.

    Please do open a case with CSS, and then post back the resolution here for others in the event they run into it.
    Wally Mead
     
  • Monday, June 15, 2009 9:30 PMDeb-GMRC Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    CD Shiver did you ever figure out why this was happening.  We are having the same issue with PCs in remote locations.  Thanks for any input.
     
  • Tuesday, June 16, 2009 12:20 PMCD Shriver Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    No, I'm sorry, but I haven't made any progress with this at all. 
     
  • Tuesday, June 23, 2009 9:25 AMTrondErik Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi,

    Got a tips that the videocard driver maybe the problem here. I have not updated the drivers on the computer I get the error message from, but will try it out.

    -Trond Erik
    • Proposed As Answer byTrondErik Thursday, July 02, 2009 1:15 PM
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  • Tuesday, June 30, 2009 7:47 PMBillWatkins Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Had this problem with one machine and noticed the post above, so I downloaded the latest driver for my Nvidia Geforce 7600 GS driver (old driver dated 9/18/2008).

    After the update Remote Tools worked fine.  Doesn't make sense to get an RDP error like that in the log, but it worked.