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System Center Configuration Manager TechCenter > System Center Configuration Manager Forums > Configuration Manager Asset Intelligence > How Does AI Handle Reporting Specifications for Software Usage?
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AnswerHow Does AI Handle Reporting Specifications for Software Usage?

  • Wednesday, October 28, 2009 6:52 PMcreated4success Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Background: We currently use a 3rd party application to verifiy the usage of software applications in our enviornment. This 3rd party solution provides us with an amount of time that each software is being used by recording the time of the EXE process when the window is active.
    For example lets take Outlook. In most cases users open Outlook and leave it up open all day but they are not actually using Outlook for the entire time at work it typically gets minimized or is not the focus while other tasks on the computer are being done. So if a user works for 8 hours and open Outlook without closing it then it would appear Outlook was used for 8 hours (if you just count the process uptime. The 3rd party solution we use actually reports how much of that 8 hour time span was Outlook the active focus to give a better estimate of usage. I'm not sure if the 3rd party solution uses interaction (keyboard/mouse) with the application or just records the time that the Outlook.exe is the active window but either way the report is closer to accuracy because of it.
    I have read some white papers on AI and looked at some other postings and details but I have not seen anything that answers this question yet. Thanks to anyone that can point me in the right direction!

    Question: My actual question is how does Asset Intelligence report this time and is it able to report in the manner such as the 3rd party application that we use?

    Motive: We would like to save money by replacing the 3rd party application with AI if possible.

     

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  • Wednesday, October 28, 2009 8:55 PMGarth JonesMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Software Metering and not AI will tell you this.

     

    SM using start and Stop time of the process, Therefore it is common to see a User with word open for more than 24 hours in a day.

     

    http://www.enhansoft.com/
     

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