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Recurring Backup Problem

Unanswered Recurring Backup Problem

  • Friday, May 04, 2012 1:32 PM
     
     
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    I have a recurring problem with the SCCM backup task.  Every few days, after the backup starts, the SMS_SITE_BACKUP service hangs (doesn't shut down automatically) and the last line in the smsbkup.log file is "Info: Starting Asynchronous DoSnapshotSet...".  The backup never finishes and we have to manually stop the SMS_SITE_BACKUP service and restart the server to get backups to start working again.  Then, a few days later it will happen again.  Last time, yesterday, we restarted the server and the backup still failed last night.

    Any ideas on why this service is getting hung up?

    Thanks in advance.

     

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  • Friday, May 04, 2012 2:21 PM
     
     
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    Have you installed the hotfix described in KB981640 (http://support.microsoft.com/kb/981640)? It fixes at least a couple of issues with backup and may also resolve the problems causing your symptoms.

    Jason | http://blog.configmgrftw.com | Twitter @JasonSandys

    • Marked As Answer by .Tim Harrison Tuesday, May 08, 2012 1:18 PM
    • Unmarked As Answer by .Tim Harrison Friday, June 01, 2012 3:26 PM
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  • Friday, May 04, 2012 3:00 PM
     
     
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    I have not installed that - I will give it a try and see if that helps.  Thanks.
     
  • Monday, May 07, 2012 6:44 PM
     
     
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    Just an update - installing this tonight.  Hopefully it fixes the issue.
     
  • Tuesday, May 08, 2012 1:18 PM
     
     
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    Installed the patch and backups ran successfully last night.  Hopefully they stay that way.  Thanks!
     
  • Friday, June 01, 2012 3:34 PM
     
     
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    I hate to do this, but it ran great for a few weeks now its doing it again.  Same symptoms.  SMS Backup service didn't shut down on its own and the smsbkup.log shows the last line as:

    Starting Asynchronous GatherWriterMetadata. @ 6AM

    ... we manually shut down the process at 11:30AM.  Successful backups usually finish in ~45 mins.  Perhaps not coincidentally, we patched this server with May's patches on the evening of 5/24.  The last successful backup was the morning of 5/24.

     
  • Saturday, June 02, 2012 9:52 AM
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    Time to call CSS if the hotfix doesn't solve your issue.

    Bechir Gharbi | My blog: @myITforum.com | Twitter: @Bechir_Gharbi | Linkedin: Bechir Gharbi | Time zone: GMT + 1