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AnswerSCCM 2007: Software Distribution: Numbers os retries

  • Thursday, November 05, 2009 8:22 PMcarlosdlra Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Hello

    I've configured "Software Distribution" Properties
    Number of retries:5
    Delay before retrying: 30

    But, when I distribute SW to a offline DP, always continue with the process (I can see it in distrmgr.log). Never stop....Always is trying to distribute the SW to the Offline DP
    Why?? It should be try 1 time each 30 min (5 times).......

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  • Friday, November 06, 2009 7:57 AMTorsten [MVP]MVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    You should see the number of retries in distmgr.log. Has it already reached 5? Or what does the log say?
  • Friday, November 06, 2009 8:19 AMcarlosdlra Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Number of retries:5
    Delay before retrying: 1
    SCCM 2007 R2 SP2

    I can see...
    ....
    Failed to process package D000059F after 3 retries, will retry 2 more times
    Failed to process package D000059F after 4 retries, will retry 1 more times
    ....
    Failed to process package D000059F after 5 retries, no more retries.

    But after, the process start again...
    Failed to process package D000059F after 0 retries, will retry 5 more times....
    ....
    ....

    Also if I configure Delay before retrying: 60, SCCM doesn't wait 60 min to retry again...
    SCCM try to retry very fast....(Delay before retrying doesn't work....)
  • Friday, November 06, 2009 8:20 AMcarlosdlra Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    with SCCM 2007 R2 SP1 it works fine...
  • Friday, November 06, 2009 11:28 AMTorsten [MVP]MVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    I'm checking into that ...
  • Friday, November 06, 2009 11:58 AMcarlosdlra Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Tell me something as soon as possible......

    Very thanks !!!!!
    Carlos
  • Friday, November 06, 2009 9:45 PMcarlosdlra Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    I've repeated the situation

    Number of retries:5
    Delay before retrying: 1


    1) I've installed SCCM 2007 R2 SP1. I've create a DP. I've put offline the DP and after I've sent a package. After of 5 retries (1 minute *5) , the package status is "Failed" and "Distmgr.log" is inactive. (OK)
    2) I've upgraded with SCCM 2007 SP2. I've create a DP. I've put offline the DP and after I've sent a package. After of 5 retries (10 sec *%), the process start again. "Distmgr.log" is always active....(NO GOOD)

    I think that this situation is very very important, because the site server is consuming network and CPU resources all time. Also, if you want to send a package to another online DPs, the time of sending is major, because the site is busy checking if it can send the package to the offline DP....


    I've surprised !!!! SP2 was released 2 weeks ago......

    Any ideas???

  • Saturday, November 07, 2009 7:11 AMTorsten [MVP]MVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Proposed Answer
    Any ideas???
    Open a call at Microsoft if it's urgent. I was also able to reproduce the issue. The issue can only be seen if a DP is offline or cannot be reached, so you won't see it in a "standard situation".
  • Saturday, November 07, 2009 7:37 AMAbhishek.JoshiMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    when your pkg completes all retries please check for below registry key ? and also check the same registry key when it is restarting again.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Components\SMS_DISTRIBUTION_MANAGER\Retry History \<package ID> and see value name Number of Retries

    Also navigate to below registry path and observe the the packages ID (which are restarting again even after the completion of retrying cycle) is residing in a "value data"  or not .
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Components\SMS_DISTRIBUTION_MANAGER\  Package Processing Queue

    please put your observation here.

    Meanwhile you can raise the case with Microsoft too.


    Abhishek Joshi http://blogcastrepository.com/blogs/abi/default.aspx http://blogcastrepository.com/members/Abhishek.aspx
  • Saturday, November 07, 2009 7:49 AMcarlosdlra Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Torsten & Abhishek

    1) I opened the case with Microsoft yesterday.
    2) I'll reproduce the problem and I'll check these registry keys...I'll send you the results in a couple of hours....



    Thanks
    Carlos
  • Saturday, November 07, 2009 10:12 AMcarlosdlra Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    Hello again....


    "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Components\SMS_DISTRIBUTION_MANAGER\Retry History\A0000003"
    The "Number of Retries" value changes....(1,2,3,4,5) (1,2,3,4,5)

    "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\Components\SMS_DISTRIBUTION_MANAGER\"
    The "Package Processing Queue" value is <A0000003><2>



    Thanks
    Carlos

  • Saturday, November 07, 2009 10:54 AMAbhishek.JoshiMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Thanks.

    Is this Dps' are under Central site, primary site, secondary site?

    Run this comand on your SQL box and see the o/p and check whether database  values are matching to the registry values.

    select

     

    * from v_PackageStatusDetailSumm


    If values are not matching then see is there any inbox backlogs




    Abhishek Joshi http://blogcastrepository.com/blogs/abi/default.aspx http://blogcastrepository.com/members/Abhishek.aspx
  • Saturday, November 07, 2009 1:12 PMcarlosdlra Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Yes, the values are matching...
  • Saturday, November 07, 2009 1:16 PMAbhishek.JoshiMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    Ok let's wait for CSS to answers...

    Between, This Dps' are under Central site or primary site or secondary site? are there any backlogs?
    Abhishek Joshi http://blogcastrepository.com/blogs/abi/default.aspx http://blogcastrepository.com/members/Abhishek.aspx
  • Saturday, November 07, 2009 1:25 PMcarlosdlra Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    Sorry...
    Central Site
    No Backlogs


    I opened the case with Microsoft yesterday, I hope to recieve response in two days...
    In Spain, today is Saturday....perhaps the next Monday.....


    Thanks

  • Thursday, November 12, 2009 10:35 AMcarlosdlra Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Answer
    Microsoft has contacted with me. They are going to create a hotfix that at least will not be available up to in 2 weeks....
  • Thursday, November 12, 2009 11:05 AMAbhishek.JoshiMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    after getting hot fix, please put al least hot fix infromation here. so that everyone will be aware and they can contact microsoft


    Abhishek Joshi http://blogcastrepository.com/blogs/abi/default.aspx http://blogcastrepository.com/members/Abhishek.aspx