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QuestionDell OptiPlex 755 random intermittent hanging to do with NAP?

  • Wednesday, May 27, 2009 11:25 PMlegionx Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi

    I have about 1500 SCCM OSD deployed machines. Those 1500 are made up of 16 Dell models and 26 HP models and only the DELL OptiPlex 755 models experience this issue.

    Randomly the machine will hang, we are not sure what triggers it but there is always this event log message before the hang occurs:

    Event Type:	Error
Event Source:	DCOM
Event Category:	None
Event ID:	10016
Date:		22/05/2009
Time:		1:16:56 PM
User:		NT AUTHORITY\SYSTEM
Computer:	[Computer Name]
Description:
    The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID 
{24FF4FDC-1D9F-4195-8C79-0DA39248FF48}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18).  This security permission can be modified using the Component Services administrative tool.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    The CLSID is Quarantine Private SHA Binding class which appears to be related to NAP.

    Out environment is as follows:

    Desktop OS is XP SP3
    Single SCCM 2007 server
    SCCM Server OS is Windows 2003 SP2 R2
    Single Mixed Mode Site
    Not using NAP

    We have tried replacing drivers on the machines but this does not help and the DCOM event log message always pre-ceeds a crash, after which we have to power cycle the machine to get it back up. We also apply 99% of the Enterprise Client policies from the Windows XP Security Guide if that helps.

    • Edited bylegionx Wednesday, May 27, 2009 11:31 PM
    • Edited bylegionx Wednesday, May 27, 2009 11:32 PM
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  • Thursday, May 28, 2009 1:58 AMJason SandysMVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Not specific to your CLSID, but this KB talks about troubleshooting and correcting (not preventing) this issue: http://support.microsoft.com/kb/899965. There must be something unique about your 755 build doing this, no idea what it could be though.
    Jason | http://myitforum.com/cs2/blogs/jsandys
     
  • Tuesday, November 03, 2009 11:33 PMRobPol Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi legionx

    Regarding your post from earlier this....did you ever resolve this issue? We have a batch of Dell Optiplex 755's on our network that exhibit similar symptoms that you mentioned in your post.  We see the same errors in the event logs but they do not appaer to be directly related to the PC hanging.  The symptoms first appeared for us when we rebuilt our PC's using SCCM (previous builds were Novell).  We have tried a number of different fixes (BIOS/driver updates etc....) but none of them have been successful. We have also engaged Dell to investigate these issues without success. Any information would be valuable.