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QuestionCannot install SCCM Client

  • Tuesday, October 27, 2009 1:54 PMciscocharlie Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi ,

    I have been going mad for the past week trying to install the remote tool client agent....
    I was running sms 2003 before and it installed perfectly ok, so i decided to try sccm 2007 on a different server and the client just wont install. I have switched of the server that was running sms 2003 just in case their was some conflict but no luck.
    Can someone tell me from scratch how to set up the client and what permissions i need, i have also created a user in Ad called SCCM-USER and given it administrative permission but no luck.

    I have no idea

    Thanks inadvance

    CiscoCharlie
     

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  • Tuesday, October 27, 2009 2:21 PMKent Agerlund Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

    1) You have a ConfigMgr server up and running. Is the schema extended?
    2) How are you installing the ConfigMgr. client (client push, manuel etc).
    3) Have you published any ccmsetup parameters to Active Directory (specified in the client push properties)
    4) If you used client Push, have you checked CCM.log on the site server
    5) Do you have a ccmsetup folder on the client, if Yes can you check the ccmsetup.log file for errors.
    Kent Agerlund | http://scug.dk/members/Agerlund/default.aspx | The Danish community for System Center products
     
  • Tuesday, October 27, 2009 2:22 PMTorsten [MVP]MVP, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I have been going mad for the past week trying to install the remote tool client agent....
    What have you done so far? Is the ConfigMgr client already installed, but the remote tool client agent missing? Or is the installation (which method? Push? Manualß GPO? etc) itself failing? Or are you getting an "access denied" when trying to remote control a client?
     
  • Tuesday, October 27, 2009 4:12 PMciscocharlie Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

    I hope this helps..

    1) You have a ConfigMgr server up and running. Is the schema extended?
    I have extended the schema by using the EXTADSCH File and the server is running ok
     
    2) How are you installing the ConfigMgr. client (client push, manuel etc).
    I am trying to install the client by using the push Installation, i have tryed it manually as well but no luck

    3) Have you published any ccmsetup parameters to Active Directory (specified in the client push properties)
    No I dont know how to


    Questions 4 and 5, I have tryed sending you the log file but it keeps syaing stop running the script then it crashes internet explorer, is their another way to send it.
     
  • Tuesday, October 27, 2009 4:16 PMciscocharlie Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi

    On some machines in my company, the client from the sms 2003 is installed but it wont upgrade the client from the sccm 2007 client.. Also, it is not showing in the query\all client systems tap

    Thanks Inadvance

    Ciscocharlie

     
  • Tuesday, October 27, 2009 4:34 PMKent Agerlund Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

    Just copy some entries from the ccm.log file. See if you can find some errors and copy the lines above and below that.
    Kent Agerlund | http://scug.dk/members/Agerlund/default.aspx | The Danish community for System Center products
     
  • Tuesday, October 27, 2009 4:47 PMOpalUser Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    ---> WNetAddConnection2 failed (LOGON32_LOGON_NEW_CREDENTIALS) using account opso\administrator (00000035)  $$<SMS_CLIENT_CONFIG_MANAGER><Tue Oct 27 10:53:16.913 2009 GMT Standard Time><thread=1932 (0x78C)>

    ---> WNetAddConnection2 failed (LOGON32_LOGON_NEW_CREDENTIALS) using account opso\administrator (00000035)  $$<SMS_CLIENT_CONFIG_MANAGER><Tue Oct 27 10:53:16.923 2009 GMT Standard Time><thread=4336 (0x10F0)>

    ---> WNetAddConnection2 failed (LOGON32_LOGON_NEW_CREDENTIALS) using account opso\administrator (00000035)  $$<SMS_CLIENT_CONFIG_MANAGER><Tue Oct 27 10:53:16.944 2009 GMT Standard Time><thread=5000 (0x1388)>

    ---> WNetAddConnection2 failed (LOGON32_LOGON_INTERACTIVE) using account opso\administrator (00000035)  $$<SMS_CLIENT_CONFIG_MANAGER><Tue Oct 27 10:53:17.045 2009 GMT Standard Time><thread=4336 (0x10F0)>

    ---> The device 192.168.2.18 does not exist on the network. Giving up~  $$<SMS_CLIENT_CONFIG_MANAGER><Tue Oct 27 10:53:17.046 2009 GMT Standard Time><thread=4336 (0x10F0)>

    ---> ERROR: Unable to access target machine for request: "MOORESJ-LP_OPAL-SOLUTIONS_LOCAL.OPSO", machine name: "MOORESJ-LP", access denied or invalid network path.  $$<SMS_CLIENT_CONFIG_MANAGER><Tue Oct 27 10:53:17.046 2009 GMT Standard Time><thread=4336 (0x10F0)>

    Stored request "MOORESJ-LP_OPAL-SOLUTIONS_LOCAL.OPSO", machine name "MOORESJ-LP", in queue "Retry".  $$<SMS_CLIENT_CONFIG_MANAGER><Tue Oct 27 10:53:17.048 2009 GMT Standard Time><thread=4336 (0x10F0)>

    <======End request: "MOORESJ-LP_OPAL-SOLUTIONS_LOCAL.OPSO", machine name: "MOORESJ-LP".  $$<SMS_CLIENT_CONFIG_MANAGER><Tue Oct 27 10:53:17.048 2009 GMT Standard Time><thread=4336 (0x10F0)>

    ---> WNetAddConnection2 failed (LOGON32_LOGON_INTERACTIVE) using account opso\administrator (00000035)  $$<SMS_CLIENT_CONFIG_MANAGER><Tue Oct 27 10:53:17.045 2009 GMT Standard Time><thread=1932 (0x78C)>

    ---> The device 192.168.4.94 does not exist on the network. Giving up~  $$<SMS_CLIENT_CONFIG_MANAGER><Tue Oct 27 10:53:17.067 2009 GMT Standard Time><thread=1932 (0x78C)>

     
  • Tuesday, October 27, 2009 4:59 PMOpalUser Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    ---> Attempting to connect to administrative share '\\10.233.104.203\admin$' using account 'opso\administrator'~  $$<SMS_CLIENT_CONFIG_MANAGER><Tue Oct 27 11:48:36.899 2009 GMT Standard Time><thread=5140 (0x1414)>

    Received request: "10_233_104_205.OPSO" for machine name: "RATTRAYJ-LP" on queue: "Retry".  $$<SMS_CLIENT_CONFIG_MANAGER><Tue Oct 27 11:48:36.979 2009 GMT Standard Time><thread=3360 (0xD20)>

    Stored request "10_233_104_205.OPSO", machine name "RATTRAYJ-LP", in queue "Processing".  $$<SMS_CLIENT_CONFIG_MANAGER><Tue Oct 27 11:48:36.980 2009 GMT Standard Time><thread=3360 (0xD20)>

    ---> WNetAddConnection2 failed (LOGON32_LOGON_NEW_CREDENTIALS) using account opso\administrator (00000035)  $$<SMS_CLIENT_CONFIG_MANAGER><Tue Oct 27 11:48:37.785 2009 GMT Standard Time><thread=1128 (0x468)>

    ---> WNetAddConnection2 failed (LOGON32_LOGON_INTERACTIVE) using account opso\administrator (00000035)  $$<SMS_CLIENT_CONFIG_MANAGER><Tue Oct 27 11:48:37.844 2009 GMT Standard Time><thread=1128 (0x468)>

    ---> The device 10.233.104.152 does not exist on the network. Giving up~  $$<SMS_CLIENT_CONFIG_MANAGER><Tue Oct 27 11:48:37.845 2009 GMT Standard Time><thread=1128 (0x468)>

     

     
  • Tuesday, October 27, 2009 5:04 PMOpalUser Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    ccmsetup.log file

    <![LOG[Failed to successfully complete HTTP request. (StatusCode at WinHttpQueryHeaders: 404)]LOG]!><time="12:14:06.516+-60" date="10-23-2009" component="ccmsetup" context="" type="3" thread="2788" file="ccmsetup.cpp:5808">

    <![LOG[A Fallback Status Point has not been specified.  Message with STATEID='308' will not be sent.]LOG]!><time="12:14:06.516+-60" date="10-23-2009" component="ccmsetup" context="" type="1" thread="2788" file="ccmsetup.cpp:9169">

    <![LOG[==========[ ccmsetup started in process 4416 ]==========]LOG]!><time="00:13:42.819+-60" date="10-24-2009" component="ccmsetup" context="" type="1" thread="3292" file="ccmsetup.cpp:8849">

    <![LOG[Version: 4.0.6221.1000]LOG]!><time="00:13:42.826+-60" date="10-24-2009" component="ccmsetup" context="" type="1" thread="3292" file="ccmsetup.cpp:1907">

    <![LOG[Command line parameters for ccmsetup have been specified.  No registry lookup for command line parameters is required.]LOG]!><time="00:13:42.827+-60" date="10-24-2009" component="ccmsetup" context="" type="1" thread="3292" file="ccmsetup.cpp:3932">

    <![LOG[Failed to successfully complete HTTP request. (StatusCode at WinHttpQueryHeaders: 404)]LOG]!><time="00:13:42.882+-60" date="10-24-2009" component="ccmsetup" context="" type="3" thread="3288" file="ccmsetup.cpp:5808">

    <![LOG[A Fallback Status Point has not been specified.  Message with STATEID='308' will not be sent.]LOG]!><time="00:13:42.882+-60" date="10-24-2009" component="ccmsetup" context="" type="1" thread="3288" file="ccmsetup.cpp:9169">

    <![LOG[==========[ ccmsetup started in process 5712 ]==========]LOG]!><time="12:14:07.078+-60" date="10-24-2009"

     

     
  • Tuesday, October 27, 2009 6:30 PMMinh Luong Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Ccm.log indicates that push service can't go through the client machine.  Please make sure you configure the firewall at the client correctly

    Client Push Installation

    In order to successfully use client push to install the Configuration Manager 2007 client, you must add the following as exceptions to the Windows Firewall:

    • File and Printer Sharing
    • Windows Management Instrumentation (WMI)

    Also make sure that the account that is used for push should have administrative right on the client machine.  You can try to do on a command prompt a "net use" to the share, for example,   \\10.233.104.203\admin$' with the account that you used for push.  In this case, opso\administrator just like the log indicates

    Minh
     
  • Tuesday, October 27, 2009 6:32 PMMinh Luong Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    For the error in the ccmsetup.log (if you use the push client installation, and see ccmsetup starts on a machine, meaing the push service successfully reaches that specific machine), please make sure that the MP is working correctly (mpcontrol.log and/or mpsetup.log on the MP)
    Minh
     
  • Wednesday, October 28, 2009 1:54 PMJie-Feng Ren - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    You can refer to following for details:

    http://technet.microsoft.com/en-us/library/bb694088.aspx

    HTH.
    Jie-Feng Ren - MSFT
     
  • Tuesday, November 03, 2009 1:24 PMOpalUser Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

    Sorry i took so long answer back, apologises...
    I have still not cured the problem why this is not working. Is their a step by step from the beginning how to setup the user account permissions and settings to actually installing the client.
    I have alot of systems to deploy os images on to and i woulfd like to use sccm but i need the client to be installed.

    Thanks inadvance

    Ciscocharlie