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Security Update for Windows 7 for x64-based Systems (KB2655992) is failing to install

الإجابة Security Update for Windows 7 for x64-based Systems (KB2655992) is failing to install

  • Monday, July 16, 2012 2:07 PM
     
     
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    Hi All,

    Security Update for Windows 7 for x64-based Systems (KB2655992) (July 2012 monthly update) is failing onfew Win 7machines, could any one give me a suggestion at the earliest please?

    Best Regards, Sukandha

     

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  • Monday, July 16, 2012 4:21 PM
     
     
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    First try to install it via the web to see if it works.  Else you can stop the Automatic Updates, delete the SoftwareDistribution folder and restart it.

    http://www.sccm-tools.com http://sms-hints-tricks.blogspot.com

     
  • Monday, July 16, 2012 5:40 PM
     
     
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    Hi Mathhew, Thanks for the response.

    I have tried manually by downloading it from website, it got failed on that attempt as well.

    I could see error "Installation job encountered some failures. Error = 0x80240022" in updatehandler.log

    Best Regards, Sukandha

     
  • Monday, July 16, 2012 5:42 PM
     
     
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    Sorry Mathhew,

    the error is in WUAHandler.log.

    I could see error "Installation job encountered some failures. Error = 0x80240022" in WUAHandler.log.

    Best Regards, Sukandha

     
  • Monday, July 16, 2012 5:56 PM
     
     
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    I would see if you can download the individual patch and install it.  I am not sure what the error is but could be found if you run the downloaded install and check the logs in the Event viewer.

    http://www.sccm-tools.com http://sms-hints-tricks.blogspot.com

     
  • Tuesday, July 17, 2012 3:27 AM
     
     
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    Hi,

    In addition, you can check your current time setting as the error 0x80240022 may refer to: 

    "The time service has detected that the system time needs to be changed by %1 seconds. The time service will not change the system time by more than %2 seconds. Verify that your time and time zone are correct, and that the time source %3 is working properly."

    Thanks

     
  • Tuesday, July 17, 2012 9:38 AM
     
     
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    Thanks MAthew and Quan,

    The time zone is selected as GMT only. I could not find any difference.

    Best Regards, Sukandha

     
  • Tuesday, July 17, 2012 10:26 AM
     
     
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    Hi All,

    Please find the failure error code in WUAHandler.log. Request you to direct me towards the solution please.

    Failed to enter Mom maintenance mode, error = 0x80040154 UpdatesHandler 17/07/2012 11:03:01 6488 (0x1958)
    WSUS update (bcbb3f8f-80b6-4b04-84b5-4d28b1e5dcc6) installation result = 0x80070005, Reboot State = NoReboot UpdatesHandler 17/07/2012 11:03:19 6780 (0x1A7C)
    Update execution failed. UpdatesHandler 17/07/2012 11:03:19 6780 (0x1A7C)

    Best Regards, Sukandha

     
  • Thursday, August 02, 2012 5:04 AM
     
     
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    Can you please check WindowsUpdate.log from C:\Windows directory and see if you can find anything in the log entries pertaining to the failure?
     
  • Tuesday, August 07, 2012 9:27 AM
     
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    Hi All,

    Thanks for your responses.

    Actually the issue is with the Virus access protection block. We have included the update in the exclusion list. It got resolved.

    Best Regards, Sukandha