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AnswerOffice 2007 deployment doesn't uninstall Office 2003

  • Monday, November 02, 2009 2:31 PMjpellet2 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    We are having a pretty major issue right now and I was hoping that someone could lend some insight. We have a deployment of Office 2003 to several hundred machines. In many cases Office 2003 was installed through GPO published to Add/Remove in the User Context. The issue then is when deploying 2K7 the installer doesn't see the installation of 2003 and doesn't uninstall it. We have tried to deploy 2K7 from script using either the system credentials or an actual domain account with no luck.
     

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  • Monday, November 02, 2009 8:33 PMMatthew Hudson [MVP]MVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    What we did with LaserFiche when we had this issue during upgrades was to use a vbscript that would run the install, check the exit code, if it had an error remove the programs folder, reg files, and other files, shortcuts then start the install over again.
    http://www.sccm-tools.com http://sms-hints-tricks.blogspot.com
     

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  • Monday, November 02, 2009 2:36 PMKent Agerlund Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

    Create a MSP file and select the Office 2003 uninstall behavior in that. It's really more an Office 2007 issue. If you have never created msp files before then use this guide - http://blog.coretech.dk/confmgr07/office-2007-deployment/deploy-microsoft-office-2007-with-configuration-manager-2007/
    Kent Agerlund | http://scug.dk/members/Agerlund/default.aspx | The Danish community for System Center products
     
  • Monday, November 02, 2009 2:59 PMjpellet2 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Have actually tried that. The .MSP file itself is functioning fine in all aspects, its really a matter of the Office 2003 installation thinking its not installed. In the log file created when we try to uninstall office 2k3 the line "Command Line Passed to msiexec = " is blank. If I were to install office 2003 by hand (not through GP) and then run the exact same commands as before, that line is populated with the correct parameters. Its as if the installer doesn't think Office 2k3 is installed at all but in fact it is. 
     
  • Monday, November 02, 2009 3:16 PMMatthew Hudson [MVP]MVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Let me ask this.  In the case that it doesn't uninstall 2003, does 2007 work correctly, file associations and such.
    Not that it is supported but we did have a couple of cases when pushing down 2007 that it didn't uninstall 2003.

    We added a program to the end of the 2007 install.  It checks to see if 2003 is still listed in add/remove programs.  If so then it deletes the 2003 office data from the Add/Remove programs section of the registry.  Then it deletes the programs folder and other folders/files that aren't necessary any more.  I don't have the script anymore since we have been on 2007 for a long time now.  Just a thought....

    http://www.sccm-tools.com http://sms-hints-tricks.blogspot.com
     
  • Monday, November 02, 2009 3:24 PMjpellet2 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    2007 does function with the exception of Outlook which seems to be having a hard time. That is a thought though, just manually delete the application components and reg keys for Office 11....
     
  • Monday, November 02, 2009 4:10 PMKent Agerlund Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Configure the logging feature in Config.xml and check what happens during the office installation. http://technet.microsoft.com/en-us/library/cc179195.aspx#HowItWorks
    Kent Agerlund | http://scug.dk/members/Agerlund/default.aspx | The Danish community for System Center products
     
  • Monday, November 02, 2009 4:40 PMjpellet2 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I think the issue is not with Office 2007 but rather with the 2003. 2007 installation with a custom .MSP to remove 2003 and the 2003 manual uninstall are both unsuccessful. They come back with error 1605 which means that the system doesn't think that Office 2003 has been installed in the first place, when in fact it is there, just installed in the user context rather than a system context so msiexec doesn't know where to look for its uninstallation information, at least that's my theory. 
     
  • Monday, November 02, 2009 8:33 PMMatthew Hudson [MVP]MVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    What we did with LaserFiche when we had this issue during upgrades was to use a vbscript that would run the install, check the exit code, if it had an error remove the programs folder, reg files, and other files, shortcuts then start the install over again.
    http://www.sccm-tools.com http://sms-hints-tricks.blogspot.com