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I'm looking for ideas to remotely assist about 60 users on local LAN?

    Question

  • I have about 60 machines, mixed bag of XP and Win7.  Cost is an issue, so I'm looking for a free method.

    I'm looking to deploy some kind of remote assistance package that I can manage from a central location.  Ideally, I need to make it incredibly easy for the end user, so All I have to do is looking up their PC name or something and assist them.  The users here are VERY low level.  This is a new client, and I don't know everyone's name and PC name, so I'm looking for creative idea's. 

    Any suggestions?

    Thank you in advance.  

    Tuesday, September 24, 2013 5:36 PM

Answers

  • Hi

    A must:  Send someone to list who sit where. If you really dont want to do that, check if the customer have a AV console, usually it list PC & loginname currently into the workstation..

    1- Best method & safier. Check to make sure the custumer router can support a VPN to remotly connect. If no, can you redirect the RDP port to a server to bounce from there ? (Make access-list rule on the IP that can RDP-in for sure)

    1.a - After you install on each computer a remote control software, vnc, etc...

    2- An alternative method, send someone to install a logmein on each computer. You will have to buy a logmein central or use 6 logmein account.

    3- Another alternative method, you install a teamviewer or loginme into only one server into that site to bounce, but that block to only 1 person that can support at the same time.

    Thanks


    MCP | MCTS - Exchange 2007, Configuring | Member of TechNet Wiki Community Council | French Moderator on TechNet Wiki (Translation Widget)


    Thursday, September 26, 2013 2:39 AM
  • I agree with Yagmoth555 - although I couldn't make out from your post if you are looking to provide remote support over the Local network.

    As already stated, you will need to ensure you understand the security implications involved as ensure you lock down the required ports adequately - perhaps specify a static single IP of the machine that will be remotely supporting your users within the firewall settings and checking you have a decent password policy in place.

    I am looking to do something similar and currently looking to deploy Ultra VNC  accross the network. I am in a similar situation where there is a restricted budget and therefore can not look to use the commercial route of TeamViewer (v.Good) or LogMeIn etc.

    With regards to Ultra VNC, there is an .MSI package available so you should be able to deploy this software using Group Policy (saving time installing on each individual workstation). There are other VNC packages also available, a fairly recent overview on them can be found here:-

    http://www.techrepublic.com/blog/five-apps/five-apps-for-vnc-remote-desktop-access-on-windows/

    You will need to configure the VNC software for your environment - if using Ultra VNC, take a look at the following blog:-

    http://www.virtuallyimpossible.co.uk/deploying-ultravnc-within-an-active-directory-environment-using-group-policy/

    And remember, don't skimp on the security side of things after you get it working, tighten the firewall ports as much as possible (again, use group policy!).

    Hope this Helps,

    -Si.

    EDIT: I have recently deployed UltraVNC via Group Policy in a Windows Server 2008 environment. Take a look at my Blog here for a detailed guide:
    http://blog.ilios.co.uk/2013/10/deploy-ultravnc-through-group-policy.html

    • Marked as answer by Guowen SuBanned Thursday, October 03, 2013 5:51 AM
    • Edited by Si_UK Wednesday, October 16, 2013 9:10 PM Adding additional info (Link to blog on this matter)
    Thursday, September 26, 2013 8:53 AM
  • Hey,

    Try team viewer :) is free...

    www.teamviewer.com


    Guowen Su
    Cisco Certified Network Associate
    Cisco Certified Internetwork professional - MPLS
    Certified Information Systems Security Professional
    Microsoft Partner Network 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator:Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Certified Ethical Hacker
    Computer Hacking Forensics Investigator
    Certified Sonicwall Security Administrator
    Microsoft Geeks

    Wednesday, October 02, 2013 6:12 AM
  • There are two options i suggest, and it all depends on one factor.

    Do you want to spend money. 

    Now, i know that no one wants to spend money, so ill put the "free option" first

    1. You need to install RealVNC on all the computers on your local domain, this is a free program with unbelievable security (no one is going to get into the computers because of it)

    2. Find a simple way to record what ip is who's 

    i suggest that you go onto your dhcp server and add reservations for every person's computer, this will allow dchp to function, but peoples ip's will never change, therefor you never have to worry about it not being correct. Once you've got reservations you can find out who's ip is who's and add a note to the reservation. Bam, you now have every computer on your network manageable and ready to go.

    Here is a more convientent but costly way,

    1. on you console, purchase LOGMEIN, a program created by the fabled Hamachi and choose the package for up to 100 computers. now, all you need to do is go to the website on each computers and "add it" to your account. and it will add it to a directory in which you will never have to worry about the computer being on, or if someone is using it, or anything.

    2. now, all you need to do is go to the website on each computers and "add it" to your account. and it will add it to a directory in which you will never have to worry about the computer being on, or if someone is using it, or anything.

    3. go onto the console and click the persons name, and there you have it. 

    With LOGMEIN you can also run updates for all your computers at one time with the click of a single button. (can be useful if you dont use WSUS and AD)

    Wednesday, October 02, 2013 2:58 PM

All replies

  • Hi

    A must:  Send someone to list who sit where. If you really dont want to do that, check if the customer have a AV console, usually it list PC & loginname currently into the workstation..

    1- Best method & safier. Check to make sure the custumer router can support a VPN to remotly connect. If no, can you redirect the RDP port to a server to bounce from there ? (Make access-list rule on the IP that can RDP-in for sure)

    1.a - After you install on each computer a remote control software, vnc, etc...

    2- An alternative method, send someone to install a logmein on each computer. You will have to buy a logmein central or use 6 logmein account.

    3- Another alternative method, you install a teamviewer or loginme into only one server into that site to bounce, but that block to only 1 person that can support at the same time.

    Thanks


    MCP | MCTS - Exchange 2007, Configuring | Member of TechNet Wiki Community Council | French Moderator on TechNet Wiki (Translation Widget)


    Thursday, September 26, 2013 2:39 AM
  • I agree with Yagmoth555 - although I couldn't make out from your post if you are looking to provide remote support over the Local network.

    As already stated, you will need to ensure you understand the security implications involved as ensure you lock down the required ports adequately - perhaps specify a static single IP of the machine that will be remotely supporting your users within the firewall settings and checking you have a decent password policy in place.

    I am looking to do something similar and currently looking to deploy Ultra VNC  accross the network. I am in a similar situation where there is a restricted budget and therefore can not look to use the commercial route of TeamViewer (v.Good) or LogMeIn etc.

    With regards to Ultra VNC, there is an .MSI package available so you should be able to deploy this software using Group Policy (saving time installing on each individual workstation). There are other VNC packages also available, a fairly recent overview on them can be found here:-

    http://www.techrepublic.com/blog/five-apps/five-apps-for-vnc-remote-desktop-access-on-windows/

    You will need to configure the VNC software for your environment - if using Ultra VNC, take a look at the following blog:-

    http://www.virtuallyimpossible.co.uk/deploying-ultravnc-within-an-active-directory-environment-using-group-policy/

    And remember, don't skimp on the security side of things after you get it working, tighten the firewall ports as much as possible (again, use group policy!).

    Hope this Helps,

    -Si.

    EDIT: I have recently deployed UltraVNC via Group Policy in a Windows Server 2008 environment. Take a look at my Blog here for a detailed guide:
    http://blog.ilios.co.uk/2013/10/deploy-ultravnc-through-group-policy.html

    • Marked as answer by Guowen SuBanned Thursday, October 03, 2013 5:51 AM
    • Edited by Si_UK Wednesday, October 16, 2013 9:10 PM Adding additional info (Link to blog on this matter)
    Thursday, September 26, 2013 8:53 AM
  • Hey,

    Try team viewer :) is free...

    www.teamviewer.com


    Guowen Su
    Cisco Certified Network Associate
    Cisco Certified Internetwork professional - MPLS
    Certified Information Systems Security Professional
    Microsoft Partner Network 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator:Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Certified Ethical Hacker
    Computer Hacking Forensics Investigator
    Certified Sonicwall Security Administrator
    Microsoft Geeks

    Wednesday, October 02, 2013 6:12 AM
  • There are two options i suggest, and it all depends on one factor.

    Do you want to spend money. 

    Now, i know that no one wants to spend money, so ill put the "free option" first

    1. You need to install RealVNC on all the computers on your local domain, this is a free program with unbelievable security (no one is going to get into the computers because of it)

    2. Find a simple way to record what ip is who's 

    i suggest that you go onto your dhcp server and add reservations for every person's computer, this will allow dchp to function, but peoples ip's will never change, therefor you never have to worry about it not being correct. Once you've got reservations you can find out who's ip is who's and add a note to the reservation. Bam, you now have every computer on your network manageable and ready to go.

    Here is a more convientent but costly way,

    1. on you console, purchase LOGMEIN, a program created by the fabled Hamachi and choose the package for up to 100 computers. now, all you need to do is go to the website on each computers and "add it" to your account. and it will add it to a directory in which you will never have to worry about the computer being on, or if someone is using it, or anything.

    2. now, all you need to do is go to the website on each computers and "add it" to your account. and it will add it to a directory in which you will never have to worry about the computer being on, or if someone is using it, or anything.

    3. go onto the console and click the persons name, and there you have it. 

    With LOGMEIN you can also run updates for all your computers at one time with the click of a single button. (can be useful if you dont use WSUS and AD)

    Wednesday, October 02, 2013 2:58 PM
  • Hey, you may try using GoSupportNow http://www.gosupportnow.com remote support tool.
    Wednesday, August 20, 2014 6:22 AM