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Windows 7 Problem installing printer (error code 0x00000057)

    Question

  • Hi,

    One of the user trying to install a network printer onto his PC but keep getting error message when he try to install it.

    Connect to printer

    Windows cannot connect to the printer

    Operation failed with error 0x00000057

    These are the things I have tried.

    1. remove and printers and drivers

    2. Stop printer spool service

    3. under C:\Windows\System32\spool\drivers and C:\Windows\System32\spool\SERVERS delete all files

    4. try install again but still fails.

    We are using

    Windows 2008 r2 Server (print server)

    Windows 7 64 bits Enterprise

    • Edited by LalaJee Thursday, August 22, 2013 6:38 AM
    Wednesday, August 21, 2013 6:47 AM

Answers

All replies

  • Have a look at the following links:

    http://social.technet.microsoft.com/Forums/itmanagement/en-US/a225d71c-be8b-4530-bf50-63001559a978/windows-can-not-connect-to-the-printer-0x00000057

    http://social.technet.microsoft.com/Forums/windows/en-US/344d33d2-6b6c-46f5-87ff-a83471456f39/cannot-install-printer-driver-on-windows-7-32-bit-getting-0x00000057-error

    http://social.technet.microsoft.com/Forums/windows/en-US/1949ec00-b4d5-4516-bd63-e7d42add38f8/installation-error-0x00000057-help-please

    http://social.technet.microsoft.com/Forums/itmanagement/en-US/a225d71c-be8b-4530-bf50-63001559a978/windows-can-not-connect-to-the-printer-0x00000057

    http://social.technet.microsoft.com/Forums/windows/en-US/f917fa98-625a-475c-be60-edc5dfe12881/my-printer-cannot-shared-error-0x00000057-using-window-7

    http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/printer-installation-0x00000057-error/00bb8ba3-3c4e-42f0-86a1-f626614c8e96

    http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/error-code-0x00000057/05380983-54c5-4959-92d3-2140ff2b022b

    http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/error-message-0x00000057/43d194c1-777b-4086-9d0f-887b46f3261d

    http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/windows-cannot-connect-to-the-printer-operation/7c01220e-53ed-4f64-bd5e-bd0c557d7920


    Balaji Kundalam

    Wednesday, August 21, 2013 3:08 PM
  • Hi LalaJee,

    It’s actually the print driver failing to install, not the connection to the print server.  An initial attempt to install the driver failed, so the driver directory is present on the workstation, but missing the files.

    Please try the following method to solve this issue

    1. Open Registry (click Start > type regedit in the search box > press Enter) on a machine with the same driver installed which works fine, and then expand the key: HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3\
    2. Expand the subkey corresponding to the printer driver you are dealing.
    3. Click the subkey, and expand InfPath in the right pane, and then note the path.
    4. Browse to the directory according to the above path.
    5. Go to the C:\Windows\System32\DriverStore\FileRepository of the machine you want to install a printer, and check if the folder is present. If it is here and it is empty, you will have to modify security on the folder, first taking over ownership, and then granting yourself full control. 
    6. Copy the contents of this folder from a good machine to the machine presenting the 0x00000057.
    7. Try connecting to the print queue on the print server.  The driver should now download and install properly.

    For your information, please review the similar issues to get more help:

    http://social.technet.microsoft.com/Forums/itmanagement/en-US/a225d71c-be8b-4530-bf50-63001559a978/windows-can-not-connect-to-the-printer-0x00000057

    http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/error-code-0x00000057/05380983-54c5-4959-92d3-2140ff2b022b

    What’s more, please refer to the article Install a printer and You experience Print Spooler error messages after installing or upgrading a Third-Party print driver to get more help:

    http://windows.microsoft.com/en-us/windows/install-printer#install-printer=windows-7

    http://support.microsoft.com/kb/2793718/en-us

    Regards,

    Lany Zhang

    Thursday, August 22, 2013 5:41 AM
  • I have read these threads but could find anything which might fix my problem.

     

    Thursday, August 22, 2013 9:08 AM
  • We could find the key on a system which had this printer install.
    Thursday, August 22, 2013 9:08 AM