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DPM 2012 - Cannot Install a x64 agent on a windows 7 machine - error 277

Unanswered DPM 2012 - Cannot Install a x64 agent on a windows 7 machine - error 277

  • Wednesday, May 09, 2012 12:28 PM
     
     
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    Hello,

    We are trying DPM 2010, maybe for later use.

    DPM Server
    Windows Server 2008 r2 Enterprise

    When i want to install agents to x86 Windows 7 machines, everything works perfect, I can install an agent and attach the agent to the server.

    But when i want to install an agent to a x64 Windows 7 client, i get the following error:
    error 277 (Could not connect to the Service Control Manager on <ServerName>)

    I've done some other things to hopefully correct the error, but no success.

    I've installed the x64 agent manually on the x64 W7 Client, that goes just fine.
    Then I ran SetDpmServer -DpmServerName "FQDN"
    Succesfully.

    After that I've tried to attach the client to the DPM server, same error as first post.


    After that I've tried to made an protection group, but it won't synchronise with the client.
    Error on server:

    The agent operation failed on GR006.xx.xx.local because DPM could not communicate with the DPM protection agent. The computer may be protected by another DPM server, or the protection agent may have been uninstalled on the protected computer.
    If GR006.xx.xx.local is a workgroup server, the password for the DPM user account could have been changed or may have expired.

    Error on client:

    DPM failed to communicate with the protection agent on gr006.xx.xx.local because access is denied

    I've searched for hours on the internet, no success.
    Just x64 clients don't work..


     

All Replies

  • Wednesday, May 09, 2012 12:54 PM
     
     
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    Hi,

    Make sure that your Windows 7 is remotely accessible from the DPM server. and if your  firewall is enabled  make sure that it is not blocking the requests from the DPM server. and for more informatio you can refer at this link: http://technet.microsoft.com/fr-fr/library/ff973466.aspx

    Oussama Oueslati | System Engineer | vNext Consulting

     
  • Wednesday, May 09, 2012 1:23 PM
     
     
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    Hello,

    Thank you for your reaction.

    The windows 7 client x64 doens't have a firewall enabled and should be accessible from the dpm server.
    When I try to install an agent from the DPM server to a x86 windows 7 client, everything just goes perfect.

    The error i get when i try to install the agent on a w7 x64 client is: "Could not acces the Service control manager", is this different from a x86 client?
    Can i manually test to access the service control manager from the DPM server to the w7 x64 client?

    First I tried this on DPM 2010, that didn;t work so we've installed DPM2012, exactly the same error..

     
  • Friday, May 11, 2012 8:27 AM
     
     
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    Hi,

    try to follow the steps in following link that will show you all steps to manually install an agent and attach it to the DPM server: http://scug.be/blogs/scdpm/archive/2010/03/10/how-to-manually-install-an-agent-and-attach-it-to-the-dpm-server.aspx and if you can check your eventlog if there's an error related to this issue.

    Oussama Oueslati | System Engineer | vNext Consulting

     
  • Thursday, May 24, 2012 7:29 AM
     
     
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    Hello,

    I have followed the steps to manually installed an agent. Install went just fine.
    Then I set manually the DPMservername, that's working fine too.

    But when I try to attach the DPM client on the dpm server, I get the following error:

    DPM could not connect to the service control manager on these servers:
    GR006.xxx.xxx.local ID:33221

     
  • Thursday, May 24, 2012 7:42 AM
     
     
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    But I can add the client to a Protection group, but when i try to sync it says Access Denied.
     
  • Thursday, May 24, 2012 11:24 AM
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    Hi,

    To test service control manager access, on the DPM server open an administrative command prompt and run sc.

    Sc \\<protected server name> query

    A successful output will tell us that RPC connection to the Service Control Manager on the server is accessible.

    Success Example:

    C:\Users\administrator> sc \\MemberServer query

    SERVICE_NAME: AeLookupSvc
    DISPLAY_NAME: Application Experience
    TYPE : 20 WIN32_SHARE_PROCESS
    STATE : 4 RUNNING
    (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0
    etc….

    For complete end to end troubleshooting, see this blog:
    http://blogs.technet.com/b/dpm/archive/2012/02/06/data-protection-manager-agent-network-troubleshooting.aspx

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

     
  • Thursday, October 18, 2012 7:11 AM
     
     
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    Hello,

    I have followed the steps to manually installed an agent. Install went just fine.
    Then I set manually the DPMservername, that's working fine too.

    But when I try to attach the DPM client on the dpm server, I get the following error:

    DPM could not connect to the service control manager on these servers:
    GR006.xxx.xxx.local ID:33221

    Hi vinneeh,

       Did you resolve this problem? because I am also getting same error.

    If you find the solution please post me.it will highly help full for me.

    Thanks.

     
  • Wednesday, December 05, 2012 12:13 AM
     
     
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    It might be late for this thread but I had exactly same issue on DPM2012 and Win2k8 R2 SP1. Playing around the services I found some services stopped on the server such as DnsCache, Vds (virtual disk services), WMSVC, fdphost. I'm not sure which one was the culprit but enabling the service worked for me.