SCDPM 2012 Volsnap.sys BSOD
-
Wednesday, January 23, 2013 8:25 PM
We have one of our SCDPM 2012 that's BSOD whenever we ran Consistency Check on our backup. We have applied DPM 2012 Update Rollup as well as Hotfix 425598 from
http://support.microsoft.com/kb/2460912/en-us?wa=wsignin1.0
From minidump file, we are getting this error,
FOLLOWUP_IP:
volsnap!VspCompareMemoryWithCopyIrp+fe
fffff880`01a814ee 483bc3 cmp rax,rbxSYMBOL_STACK_INDEX: 4
SYMBOL_NAME: volsnap!VspCompareMemoryWithCopyIrp+fe
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: volsnap
IMAGE_NAME: volsnap.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4d0c4f58
FAILURE_BUCKET_ID: X64_0x50_volsnap!VspCompareMemoryWithCopyIrp+fe
BUCKET_ID: X64_0x50_volsnap!VspCompareMemoryWithCopyIrp+fe
In our environment, we have 2 other SCDPM 2012 and only this particular server that's having this problem.
Can someone point us to the right direction to resolve this issue?
All Replies
-
Wednesday, January 23, 2013 10:46 PMModerator
Hi,
Volsnap.sys is a Windows component, please work with the Windows folks to find root cause / solution, most likely need to get the memory.dmp analyzed.
Make sure you have the latest volsnap.sys driver installed.
2727941 "0x00000050" Stop error when you create a volume snapshot in Windows Vista, in Windows Server 2008, in Windows 7 or in Windows Server 2008 R2
http://support.microsoft.com/kb/2727941/EN-USPlease remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
- Proposed As Answer by Mike JacquetMicrosoft Employee, Moderator Wednesday, January 23, 2013 10:46 PM
-
Monday, January 28, 2013 8:18 PM
Hi,
Volsnap.sys is a Windows component, please work with the Windows folks to find root cause / solution, most likely need to get the memory.dmp analyzed.
Make sure you have the latest volsnap.sys driver installed.
2727941 "0x00000050" Stop error when you create a volume snapshot in Windows Vista, in Windows Server 2008, in Windows 7 or in Windows Server 2008 R2
http://support.microsoft.com/kb/2727941/EN-US
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
Thanks for the reply. We have applied your suggested hotfix in the past as well. This BSOD issue is only happened when we ran Consistency Check. Otherwise, the server is up and running without any issue at all. We're going to ask on the Windows forum, I am afraid they'll probably revert it back to DPM issue... -
Monday, January 28, 2013 8:25 PMModerator
Hi,
Volsnap.sys tracks block level file changes when a snapshot is active, so if you don't make snapshots outside of DPM, then I would not expect you to see the crash any other time. It's like saying you only feel toothache when you eat candy, so it must be the bad candy, when in fact, it's a bad tooth.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
-
Tuesday, March 05, 2013 7:53 PM
We resolved this issue by a simply changing the advanced recovery option from minidump to kernel dump. Oddly, we haven't had BSOD for the last few weeks when we ran consistency check.
At first, we intended to use the kernel dump to provide product support to take a look the debugger. However, we weren't able to reproduce the BSOD when the advanced recovery is set to kernel dump.
- Marked As Answer by silverlight168 Tuesday, March 05, 2013 7:53 PM
.png)
