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AMD Northbridge, fatal error has occurred, Event ID: 20

    Question

  • My HP Notebook  freezes, is slow at times and websites sometimes cause Internet Explorer to close and re-open. It's been heating up causing the fan to run fast a lot. I received an error message in Event Viewer, "a fatal hardware error has occurred", Component: AMD Northbridge, Error Source: Machine Check Exception. Event ID: 20, Error Type: 11, Processor ID: 0. Below is a copy of the error Details from the log:

    - System
    - Provider
    [
    Name]
    Microsoft-Windows-WHEA-Logger
    [
    Guid]
    {C26C4F3C-3F66-4E99-8F8A-39405CFED220}
    EventID 20
    Version 0
    Level 2
    Task 0
    Opcode 0
    Keywords 0x8000000000000000
    - TimeCreated
    [
    SystemTime]
    2013-08-23T21:22:47.178000000Z
    EventRecordID 251351
    - Correlation
    [
    ActivityID]
    {356B4BED-D732-4658-989D-E64D16EA6A17}
    - Execution
    [
    ProcessID]
    1460
    [
    ThreadID]
    1836
    Channel System
    Computer Owner-PC
    - Security
    [
    UserID]
    S-1-5-19
    - EventData
    ErrorSource 3
    ApicId 0
    MCABank 4
    MciStat 0xf2000010000b0c0f
    MciAddr 0x0
    MciMisc 0x0
    ErrorType 11
    Length 928
    RawData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

    I have a Hewlett-Packard G60-445DX Notebook PC with an AMD Turion Dual Core RM-75 processor. Originally It came with the Vista OS but is upgraded to Windows 7 sp1. My current BIOS Version/Date are: HP F.3C, 5/20/2009. I checked Hewlett-Packard's site and THINK I found the solution to the problem, my BIOS may need to be updated (flashed), but I'm not sure. 

    HP's page on how to update BIOS says: It is important to read the Description and
    Compatibility sections to verify that the BIOS update applies to your
    computer. Installing a BIOS that is not designed for the processor or operating
    system in your computer could cause the computer to stop working.

    HP's Software & Drivers update Support page on my specific model Notebook PC don't say which processor's it applies to. It does says it's compatible with my operating system.  

    Thanks for any advice you can offer is greatly appreciated.  

    Saturday, August 24, 2013 10:43 AM

Answers

  • Any and all advice about updating the BIOS on your system will have to come directly from HP.

    Microsoft, or anyone in these forums, cannot advise you about whether a BIOS update is applicable to your system.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”


    Saturday, August 24, 2013 11:22 AM
  • Hi,

    You may need to contact HP for further assistance about updateing your BIOS version.

     

    If you need further assistance on any other Windows related issue, let us know and we will be glad to assist you.


    Roger Lu
    TechNet Community Support

    Tuesday, August 27, 2013 2:59 AM

All replies

  • Any and all advice about updating the BIOS on your system will have to come directly from HP.

    Microsoft, or anyone in these forums, cannot advise you about whether a BIOS update is applicable to your system.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”


    Saturday, August 24, 2013 11:22 AM
  • Hi,

    You may need to contact HP for further assistance about updateing your BIOS version.

     

    If you need further assistance on any other Windows related issue, let us know and we will be glad to assist you.


    Roger Lu
    TechNet Community Support

    Tuesday, August 27, 2013 2:59 AM