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Networking Issues after Upgrading to Windows 8.1

    Question

  • I have a Windows 8 desktop PC that is working fine with my network.  I can browse the Internet fine using all major browsers etc.  After upgrading to Windows 8.1 through the Windows Store I noticed that my wired networking was not working correctly.  The status of the network does not change (i.e. it doesn't change to Limited Connectivity) however browsing to sites in Chrome, IE or Firefox doesn't work as well as Windows 8.

    IE11 gives me the error "This page can't be displayed, make sure the web address is correct" and other browsers give a similar error.  I normally have to refresh 2-3 times to get a new page to load, sometimes even more.  Everything works fine from a laptop connected at the same time so it isn't an network issue with my provider.

    I thought this might be a driver issue with the two on-board Marvell wired network adapters.   I wasn't able to rollback the driver to older versions I found on the Internet.  I then purchased another network card, Intel Desktop gigabit and the issue still persists with that adapter.  I then tried a USB wireless adapter and the issue still persists using wifi with the wired adapters disabled.  I tried a new network cable and no luck either.  I also tried resetting the IP stack using the various netsh commands.

    After that I thought I might try reset the Windows 8.1 PC, however that didn't work as I didn't have the restore image available as I upgraded from the Windows Store.  I then tried installing Windows 8.1 fresh using a ISO with my Windows 8 key using some of the recent guides that are available.  That all worked but it didn't fix the networking issues.

    I re-installed Windows 8.0 and the networking is now fixed and back to working normal again.  I'd like to try again but I think I will have the same problems.  I can't imagine why this would be a driver issue as I tried 3 different network adapters and two installs of Windows 8.1.  Any ideas what would be the cause of the Windows 8.1 issue?

    Monday, October 21, 2013 2:25 PM

All replies

  • Was any network troubleshooting done?
    Monday, October 21, 2013 4:12 PM
  • Was any network troubleshooting done?

    Yes I reset my IP stack using:

    ipconfig /flushdns
    nbtstat -R
    nbtstat -RR
    netsh int ipv4 reset
    netsh int ipv6 reset
    netsh winsock reset

    This didn't really help as the connection was still unstable.  Flushing the DNS did sometimes help but it wasn't consistent.

    I'm thinking of setting up a dual boot with Windows 8.1 so I can continue troubleshooting.  Any idea on how I could troubleshoot the network further?

    Tuesday, October 22, 2013 12:14 AM
  • Am having the same problem..... :( all my browsers are OUT of SERVICE with this new WINDOWS 8.1.... is it possible to downgrade to the version 8.0 ????

    It is too painful to continue to use 8.1 ;(

    Regards,

    me

    Tuesday, October 22, 2013 7:02 AM
  • I too am having this same exact issue after the upgrade.  I had no issues browsing to sites prior to the upgrade.  I too tried all the same resolution tricks to no avail. Also, no internet issues either as I can browse to sites just fine on all PCs on the network not running windows 8.1.

    Seems like there is an underlying issue here with the new update.  Any one at MS found a cause\solution to this one yet?


    Tuesday, October 22, 2013 11:27 AM
  • I now have Windows 8.1 setup to dual boot on a separate drive and the issue is still persisting in Windows 8.1 only.  I would be happy to run any tests in Windows 8.1 and compare them to my Windows 8.0 installation.  Any suggestions Microsoft?

    Tuesday, October 22, 2013 12:52 PM
  • HI,

    Since this issue only occurred in the your desktop PC, and many network adapters you tried, failed, thus I think maybe we should focus on the model of your desktop PC, I suggest you update the BIOS and chipset from the manufacture to improve the performance of win8.1.

    Please also test this issue in safe mode with networking.

    Please refer to:

    Windows Startup Settings (including safe mode)

    http://windows.microsoft.com/en-in/windows-8/windows-startup-settings-including-safe-mode

    I’d like to share the following article with you:

    Wired and wireless network problems

    http://windows.microsoft.com/en-IN/windows/network-connection-problem-help#network-problems=windows-81&v1h=win81tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

    Regards,

    Yolanda


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

    Tuesday, October 22, 2013 2:11 PM
  • I have a similar issue. Desktop IE doesn't display a site like www.microsoft.com for example, but the Metro IE does! Some sites works, others don't. My laptop which is still on Win 7 works. This doesn't seem to be related to IE specifically. Some sites are working, some not, but from Metro IE all of them work! Also Google Chrome no longer works.
    Tuesday, October 22, 2013 3:51 PM
  • I have had this issue and a workround is to disable Enhanced Data Protection in the advanced menu of IE11.

    I don't believe this is the solution, but it helps when trying to find the answer because at least the internet can be accessed!

    Wednesday, October 23, 2013 9:42 AM
  • HI,

    Since this issue only occurred in the your desktop PC, and many network adapters you tried, failed, thus I think maybe we should focus on the model of your desktop PC, I suggest you update the BIOS and chipset from the manufacture to improve the performance of win8.1.

    Please also test this issue in safe mode with networking.

    Please refer to:

    Windows Startup Settings (including safe mode)

    http://windows.microsoft.com/en-in/windows-8/windows-startup-settings-including-safe-mode

    I’d like to share the following article with you:

    Wired and wireless network problems

    http://windows.microsoft.com/en-IN/windows/network-connection-problem-help#network-problems=windows-81&v1h=win81tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

    Regards,

    Yolanda


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

    The issue occurs in safe mode as well under Windows 8.1.  The motherboard is an Asus P5B Premium, however it works on Windows 8.  How would I update the chipset when booted into Windows 8.1?  In Device Manager it wasn't allowing me to update the network drivers as they were newer versions already installed.

    Edit:  I also installed at Intel Chipset Device software dated 8/8/2013 with version 9.​4.​0.​1026 and the issue still occurs.  I am also running the latest BIOS that is available.

    • Edited by Luke R Wednesday, October 23, 2013 1:43 PM Added Additional Details
    Wednesday, October 23, 2013 1:09 PM
  • Hi,

    From the description, I doubt it might be a compatibility issue, please also contact Asus, check if they have some released drivers, or have some ideas about this issue.

    http://www.asus.com/support

    Regards,

    Yolanda


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

    Thursday, October 24, 2013 7:51 AM
  • I have purchased a Surface Pro 2 and the issue still occurs on this device, same wifi connection.  Chrome seems to function okay.  I wonder if the issue is related to the modem and Windows 8.1.  Windows 8 works fine though at the same time.
    Monday, November 04, 2013 4:14 AM
  • Hi Luke,

    It seems that it is a compatibility issue between win8.1 and some NIC, routers and modems, So
    maybe we need to wait for some time, and it is also a good idea to contact the manufacture to see if they have some valuable information.

    Regards,

    Yolanda



    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.


    Wednesday, November 06, 2013 9:24 AM
  • I'm having similar issues.  It happens in Firefox as well as IE, and today for first time that I noticed, Outlook.  Flushing DNS cache seems to solve the problem, temporarily.  I might have the problem for a couple of hours or only once a day.  It's pretty annoying.
    Friday, November 15, 2013 9:35 PM
  • I am having the same problem, after upgrading to windows8.1. My desktop IE stopped working, but Metro IE works. Very frustrating. But there is no way downgrade to windows 8 again.
    Sunday, November 17, 2013 3:32 PM
  • How did you re install the windows 8. Because I'm having the same problem.
    Thursday, November 28, 2013 8:06 PM
  • I pretty much ignored all of the "it's not our fault" comments from Microsoft, and went with this fix:

    (1) Open cmd.exe in administrator mode by doing this:

      => Navigate to C:\windows\system32\

      => Right click on "cmd.exe" and select "Run as Administrator"

    (2) At the prompt type:  netsh winsock reset

    (3) Reboot.

    It might not work for you, but it worked for me and a lot of other people.

    Friday, December 13, 2013 5:55 PM
  • I have the same issue after loading Windows 8.1 as well. I am using Asus P7P55D motherboard.

    I have been running windows 7 for a few years with no problems.  I installed Windows 8 and no issues either. It is when I installed Windows 8.1 that the problem started.

    I am surprised that Microsoft is not taking this problem on their hands;  really, "it is not my fault"  At time in life that is not an a proper answer.

    I consider that Windows 8.1 to be a great product but to make many people waste time like this. I prefer to be programming than to be wasting my time looking for this type of solutions.   it is not acceptable for a company like Microsoft to let the problem lingering like this.  

    Buy the way,  I have tried the "netsh winsock r".  It seem to have worked for a bit but the problem re-occurs. Does any one have another suggestion? 

    Saturday, December 28, 2013 3:36 AM
  • The "netsh winsock reset" hint was good, but it didn't solved the Problem.

    I tested two HP Elitebooks, the 8570w and the new 850 G1, both with Windows 7 and Windows 8.1 and both with

    two wlan Network Cards, Intel AC 7260 and Killer Wireless-N 1202. Under Windows 7 anything running fine, the Intel reaches ~ 12 MB/s and the Killer Card up to 18 MB/s.

    Und Windows 8.1 only Problems, looking for Internet pages is ok, but if you want to Transfer from the Internet or between endpoint @ home Network, you Transfer and the Speed is going down to 5 KB/s. After a few seconds it rises to 4-8 MB/s and then it falls down back to 5 KB/s.

    Wednesday, January 01, 2014 10:15 PM
  • I'm having the same issue. It's extremely frustrating. My laptop is near useless as a result and I have had to result to using my partner's Mac laptop! Shame!
    Tuesday, January 07, 2014 11:42 PM
  • I have the same problem,I just upgraded to windows 8.1 and my internet keeps going off,thinking Of going back to 8.0
    Sunday, January 12, 2014 5:34 PM
  • Hello,

    I have been fighting this for a few days now.  The above answer WORKED for me.

    Thank you very much!

    Monday, January 13, 2014 6:19 PM
  •  Please press the Windows key and the letter S. This will open the  Search.


    1. On the  Search field, please type Control Panel and open the Control Panel interface on the left panel.


    1. On the Control Panel, please choose the Network and Sharing Center option. 




    If you do not see the Network and Sharing Center on the list, you may need to click on Network and Internet first.



    1. Please click on the Change Adapter Settings option on the left panel of the Network and Sharing Center window. This will open the Network Connections window.


    1. Please right click on your active network connection and choose Properties.


    1. On the Networking Tab, please highlight the option for Internet Protocol Version 4 on the list and click on the Properties button.


    1. On the General tab of the Internet Protocol Version 4 (TCP/IPv4) Properties window, choose the option for Use the following DNS server addresses and set the Preferred DNS server as 8.8.8.8 and the Alternate DNS server as 8.8.4.4


    1. Click on OK and Close.


    1. After setting up the global DNS settings, please check if you can now open websites in Internet Explorer.
     . It worked for me it fixed IE and Chrome
    • Proposed as answer by Syfactor Wednesday, June 11, 2014 10:13 PM
    Tuesday, January 28, 2014 2:05 AM
  • Well this hit me last night whilst I was in the middle of using FireFox and Thunderbird.

    No network based services would work including a simple network explorer of my local Domain.

    However I could ping most servers on the Internet (like www.google.com).

    I tried all the normal trouble shooting things including resetting the WiFi adapter all with no success.

    I shear frustration I did a system restore from the last major patch install and everything works fine again. I didn't try some of the steps above as I had no Internet access but this thread is printed out if it happens again I'll post here.

    My 8.1 laptop has been working fine up to late last night when I got almost exactly the problems described above. I'm not convinced it's a DNS problem as ping and nslookup both worked. Also the "trouble shooting" built in tools could see no problem (I assume they use ping etc.).

    Bad patch springs to mind, when I'm back home I'll go look and see what the latest patches have been "fixing".

    Trevor

    Monday, February 03, 2014 7:43 PM
  • I have same problem, I checked using Internet Explorer 11, Firefox 27, Chrome 32. I have noticed this problem occurs only with my broad band connection not with dial-up. But after doing above steps, I don't have this problem now. Thank you antwnispr.
    Wednesday, February 05, 2014 1:43 AM
  • I had the same issue.  I ended up plugging my PC directly into my Comcast Modem/Router and it worked just fine.  You might want to see if your Router has a Firmware Update and see if that fixes it.  If not try a different router or plug directly into your Modem. 
    Thursday, February 06, 2014 5:22 PM
  • Thank you for the winsock reset solution, it worked for me after wrestling with internet issues, following upgrade to 8.1 at weekend.

    I knew it couldn't be the router, everybody else who hadn't been daft enough to upgrade to 8.1 was fine, leaving the only difference being this upgrade.

    Monday, February 10, 2014 9:13 PM
  • I tried this on my system, but didn't work. I did try the CMD Command "netsh winsock reset" and this is working so far! Crossing my fingers!
    Tuesday, February 11, 2014 8:00 PM
  • not convinced it's a DNS problem as ping and nslookup both worked.

    Possible reasons are protocol and timing.  E.g. ping uses ICMP; browsers use HTTP.  When aliases and redirects are involved, ping will not demonstrate those factors.  For aliases ping is strangely unaffected whereas IE especially often is.  (FWIW frequently by caching a complete lookup created by ping -n 1 -w 1 etc. I can work around the symptom.)  And redirects, which might be where the real problem is, won't happen.

     
    FYI



    Robert Aldwinckle
    ---

    Wednesday, February 12, 2014 3:35 AM
  • Hi,

    After trying to update, configure and roll back my Wifi adaptor, I tried to roll back my Realtek PCIe FE Mamily Controller in Devise Manager - and this in solved my network issues I had on my new Win 8.1.

    1: Search on Device Manager and find the controller under network adapters.

    2: Click the driver tab and see if you are able to roll back the driver to previous version.

    Hope this solution make you smile again :o)

    Saturday, February 15, 2014 8:01 PM
  • This did not work for me because I don't have the cmd.exe. I have a cmd.exe.mui is this the same?
    Tuesday, February 18, 2014 9:46 PM
  •  Please press the Windows key and the letter S. This will open the  Search.


    1. On the  Search field, please type Control Panel and open the Control Panel interface on the left panel.


    1. On the Control Panel, please choose the Network and Sharing Center option. 




    If you do not see the Network and Sharing Center on the list, you may need to click on Network and Internet first.



    1. Please click on the Change Adapter Settings option on the left panel of the Network and Sharing Center window. This will open the Network Connections window.


    1. Please right click on your active network connection and choose Properties.


    1. On the Networking Tab, please highlight the option for Internet Protocol Version 4 on the list and click on the Properties button.


    1. On the General tab of the Internet Protocol Version 4 (TCP/IPv4) Properties window, choose the option for Use the following DNS server addresses and set the Preferred DNS server as 8.8.8.8 and the Alternate DNS server as 8.8.4.4


    1. Click on OK and Close.


    1. After setting up the global DNS settings, please check if you can now open websites in Internet Explorer.
     . It worked for me it fixed IE and Chrome
    Changing the DNS server worked for me as well. Thank you very much.
    Monday, February 24, 2014 4:13 PM
  • I have a Windows 8 desktop PC that is working fine with my network.  I can browse the Internet fine using all major browsers etc.  After upgrading to Windows 8.1 through the Windows Store I noticed that my wired networking was not working correctly.  The status of the network does not change (i.e. it doesn't change to Limited Connectivity) however browsing to sites in Chrome, IE or Firefox doesn't work as well as Windows 8.

    IE11 gives me the error "This page can't be displayed, make sure the web address is correct" and other browsers give a similar error.  I normally have to refresh 2-3 times to get a new page to load, sometimes even more.  Everything works fine from a laptop connected at the same time so it isn't an network issue with my provider.

    I thought this might be a driver issue with the two on-board Marvell wired network adapters.   I wasn't able to rollback the driver to older versions I found on the Internet.  I then purchased another network card, Intel Desktop gigabit and the issue still persists with that adapter.  I then tried a USB wireless adapter and the issue still persists using wifi with the wired adapters disabled.  I tried a new network cable and no luck either.  I also tried resetting the IP stack using the various netsh commands.

    After that I thought I might try reset the Windows 8.1 PC, however that didn't work as I didn't have the restore image available as I upgraded from the Windows Store.  I then tried installing Windows 8.1 fresh using a ISO with my Windows 8 key using some of the recent guides that are available.  That all worked but it didn't fix the networking issues.

    I re-installed Windows 8.0 and the networking is now fixed and back to working normal again.  I'd like to try again but I think I will have the same problems.  I can't imagine why this would be a driver issue as I tried 3 different network adapters and two installs of Windows 8.1.  Any ideas what would be the cause of the Windows 8.1 issue?

    I have the same problem as yours since the windows 8.1 came out.  I have new Dell XPS few months old. I changed three NIC cards but my problem is that if my computer stays on 24/7 and approx. after 24 hours DNS issues.  I try everything nothing works but if I restart everything works fine for next day or so....  This is so damn frustration OMG company like MS CAN"T see this!!!!! I have multiple other PCs running windows 7 with no such issues.... it's something with windows 8/8.1!!!

     
    Wednesday, March 05, 2014 3:44 PM
  •  if I restart everything works fine for next day or so....

     

    Sounds like something worth diagnosing.  E.g. a common issue is a user's security program creating a proxy which gets plugged by being restricted to 2 connections at a time, whereas without such a bottleneck newer versions of IE allow many more concurrent connections.



    Robert Aldwinckle
    ---

    Wednesday, March 05, 2014 5:07 PM
  • I can contribute that this is happening for me as well on a clean install of Windows 8.1 from disc with a Gigabite GA-Z77X-UD3H Motherboard and its' on-board Atheros NIC. Same symptoms as originally reported by Luke R., rebooting fixes it for me but network access will not work until that happens. It seems to happen at random while I am using the machine, be it at night or in the middle of the day, not after waking from sleep or anything that might make sense like that.

    Monday, March 10, 2014 4:36 AM
  • Had the same problem almost exactly, and been struggling with it for a day and a half now. Last thing I did was Enabling ipv6 in the router settings and boot it (not sure why it was disabled in the first place), and then in the checkbox in the network connection properties ipv6 option i did uncheck - apply - check - apply. I couldn't get it to stay online for more than 5 minutes before, but now it's been stable for more than an hour. Time will tell whether it's fixed, but at least something changed.

    Edit: 12 hours steady now and holding...


    • Edited by Hirrball Thursday, April 24, 2014 8:24 PM
    Thursday, April 24, 2014 9:17 AM
  • Didn't work for me unfortunately. But thanks for proposing a solution. I might just get back to Windows 8 because it's too much hassle to try to resolve this.
    Monday, May 05, 2014 5:36 AM
  • Hello, sorry if this is a little late but it may be worth checking your internet security options.

    I have been suffering with the same issues as all of the members on here and have also gone to the lenghts of reinstalling windows 8 and then 8.1 etc.

    I felt I should share this with you all as this is the only thing that has worked for me for the past week!!

    After un-installing my internet security and activiating windows built in security (defender and firewall) all has been running smoothly without a single hickup!

    It appears that the problem lays with a compatability issue between the windows 8.1 update and most internet security packages.

    I have even gone to my internet security's website to download a 'compatible version' to which no avail and since reverting back to the standard microsoft security services all is well as I say this has been stable and all network drives continually showing up for over a week now.

    Hopefully Microsoft will communicate with other software companies to employ a fix to this compatability issue.

    Hope this helps, let me know what you think

    Thursday, May 08, 2014 4:43 PM
  • It appears that the problem lays with a compatability issue between the windows 8.1 update and most internet security packages.

    I saw this today on my Surface Pro 2 where I only have standard security.  The troubleshooters are pathetic.  The problem was that it had decided that my Wi-Fi adapter was not working.  The way I finally got it "working" was by opening the Network Sharing Center, clicking on Change Adapter Settings, clicking on the problem connection and then disabling and enabling the adapter.  Why couldn't the troubleshooters have figured that out?



    Robert Aldwinckle
    ---

    Friday, May 09, 2014 4:11 PM
  • It's still out in the open. No fix. Nothing. At. All. I hate the error. MS. help.
    Monday, May 12, 2014 12:45 PM
  • Same problem, won't connect to internet or acknowledge wi-fi router. Worked minutes before the upgrade and works on my ipad. If I reboot as above will it clear programs office, photoshop, lightroom etc?
    Tuesday, May 20, 2014 4:27 AM
  • This worked for me as well!
    Friday, May 30, 2014 11:34 AM
  • Did you already try the "netsh winsock reset" solution?
    • Proposed as answer by carbojam Friday, May 30, 2014 11:40 AM
    Friday, May 30, 2014 11:40 AM
  • THankx this worked for me
    Monday, June 09, 2014 8:26 AM
  •  Please press the Windows key and the letter S. This will open the  Search.


    1. On the  Search field, please type Control Panel and open the Control Panel interface on the left panel.


    1. On the Control Panel, please choose the Network and Sharing Center option. 




    If you do not see the Network and Sharing Center on the list, you may need to click on Network and Internet first.



    1. Please click on the Change Adapter Settings option on the left panel of the Network and Sharing Center window. This will open the Network Connections window.


    1. Please right click on your active network connection and choose Properties.


    1. On the Networking Tab, please highlight the option for Internet Protocol Version 4 on the list and click on the Properties button.


    1. On the General tab of the Internet Protocol Version 4 (TCP/IPv4) Properties window, choose the option for Use the following DNS server addresses and set the Preferred DNS server as 8.8.8.8 and the Alternate DNS server as 8.8.4.4


    1. Click on OK and Close.


    1. After setting up the global DNS settings, please check if you can now open websites in Internet Explorer.
     . It worked for me it fixed IE and Chrome

    This seems to have worked for me after weeks and weeks of frustration. Fingers crossed that this is the permanent answer! Thanks!
    Wednesday, June 11, 2014 10:14 PM
  • I took a chance and turned off Avast. When the browser went through, I went ahead and uninstalled Avast. Reinstalled a new one and haven't had issues.
    Tuesday, July 08, 2014 8:40 PM