Sign in
 
HomeLibraryWikiLearnGalleryDownloadsSupportForumsBlogs
Resources for IT Professionals >
> 
> 
dpm 2010 two forests

Answered dpm 2010 two forests

  • Tuesday, June 29, 2010 6:51 AM
     
     
    Sign In to Vote
    0

    Hi, we have installed dpm 2010 on a server in one forest and we are trying to install the agent on a server in a different forest.  The forest has a two way transitive forest trust.

    One forest is 2008 and the other forest is 2003.  The server that we are trying to send an agent to is a windows 2008 servers.  we get the following message when we try to install the agent locally:

    amd64\DPMAgentInstaller_x64.exe servername.fqdn

    Installing agent and configure for dpmserver =[domain\servername]
    DPMAgentInstaller failed with errorcode =0x800706fc, error says: The trust relat
    ionship between the primary domain and the trusted domain failed.Check log files in [WINDIR]Temp\MSDPM*.LOG
    Press Enter key to close the window

    As mentioned earlier the trust is there and and the firewall ports seem ok and nothing really of interest in the log.  anyone come across this before?

    Thanks 

     

     

     

     

     

    phill
    • Moved by Vivian Xing Tuesday, June 29, 2010 9:51 AM dpm (From:General)
    • Edited by phillbl Wednesday, June 30, 2010 1:24 AM
    • Moved by Praveen D [MSFT]Owner Tuesday, July 20, 2010 5:58 AM Moving to DPM Setup Forum (From:Data Protection Manager)
    •  
     

All Replies

  • Tuesday, June 29, 2010 9:48 AM
     
     
    Sign In to Vote
    0

    Phill

    This post is going to be locked because you are in the wrong place, I have not tryed what you are doing but usually if you go to a new domain/forest you need to make sure your install account in the DPM domain has local admin rights in the agent deploy domain.

     

    Best wishes

     

    Paul Keely
     
  • Tuesday, June 29, 2010 10:09 AM
     
     
    Sign In to Vote
    0

    Hello Philli,

    This forum is for System Center Operations Manager related issues. To use the resource of System Center Data Protection Manager, please click the link below:

    System Center Data Protection Manager
    http://technet.microsoft.com/en-us/dpm/default.aspx

    Here is a DPM forum, which would be the best resource for your question.

    Data Protection Manager Forum
    http://social.technet.microsoft.com/Forums/en-US/dataprotectionmanager/threads

    Thanks,

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

     
  • Tuesday, June 29, 2010 1:26 PM
     
     
    Sign In to Vote
    0

    Is it possible for you, to do a manual agent install on the 2008 server. 

    You can find the agent exe [DPMAgentInstaller_x64.exe] 

    at this location : %DPM Install Path%\DPM\ProtectionAgents\RA\[versionNo]\amd64. 

     

    copy DPMAgentInstaller_x64.exe to your 2008 machine (the to be protected server and execute this from teh commandline as : 

     

    $commandPrompt$>DPMAgentInstaller_x64.exe DPMServername.fqdn

     

    and it should succeed. 

    [Paggi]

    This posting is provided "AS IS" with no warranties, and confers no rights.

     
  • Tuesday, June 29, 2010 9:57 PM
     
     
    Sign In to Vote
    0

    No it did not.  as mentioned in the first post, a manual install does to work either.  the error i received is also shown in th first post.

     

    Thanks

    phill
     
  • Wednesday, June 30, 2010 3:31 AM
     
     
    Sign In to Vote
    0

    Log file created when error occurs.  Thanks

    14F4 086C 06/30 01:50:50.714 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): TempFolder = C:\Users\USERNAMEJ~1.ADM\AppData\Local\Temp\]
    14F4 086C 06/30 01:50:50.714 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): ProgramFilesFolder = C:\Program Files (x86)\]
    14F4 086C 06/30 01:50:50.714 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\]
    14F4 086C 06/30 01:50:50.714 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): CommonFiles64Folder = C:\Program Files\Common Files\]
    14F4 086C 06/30 01:50:50.715 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): AppDataFolder = C:\Users\username.j.admin\AppData\Roaming\]
    14F4 086C 06/30 01:50:50.715 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): FavoritesFolder = C:\Users\username.j.admin\Favorites\]
    14F4 086C 06/30 01:50:50.715 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): NetHoodFolder = C:\Users\username.j.admin\AppData\Roaming\Microsoft\Windows\Network Shortcuts\]
    14F4 086C 06/30 01:50:50.715 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): PersonalFolder = C:\Users\username.j.admin\Documents\]
    14F4 086C 06/30 01:50:50.716 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): PrintHoodFolder = C:\Users\username.j.admin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\]
    14F4 086C 06/30 01:50:50.716 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): RecentFolder = C:\Users\username.j.admin\AppData\Roaming\Microsoft\Windows\Recent\]
    14F4 086C 06/30 01:50:50.716 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): SendToFolder = C:\Users\username.j.admin\AppData\Roaming\Microsoft\Windows\SendTo\]
    14F4 086C 06/30 01:50:50.716 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\]
    14F4 086C 06/30 01:50:50.717 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): CommonAppDataFolder = C:\ProgramData\]
    14F4 086C 06/30 01:50:50.717 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): LocalAppDataFolder = C:\Users\username.j.admin\AppData\Local\]
    14F4 086C 06/30 01:50:50.717 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): MyPicturesFolder = C:\Users\username.j.admin\Pictures\]
    14F4 086C 06/30 01:50:50.717 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\]
    14F4 086C 06/30 01:50:50.718 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\]
    14F4 086C 06/30 01:50:50.718 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\]
    14F4 086C 06/30 01:50:50.718 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): DesktopFolder = C:\Users\Public\Desktop\]
    14F4 086C 06/30 01:50:50.718 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): FontsFolder = C:\Windows\Fonts\]
    14F4 086C 06/30 01:50:50.719 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): GPTSupport = 1]
    14F4 086C 06/30 01:50:50.719 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): OLEAdvtSupport = 1]
    14F4 086C 06/30 01:50:50.719 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): ShellAdvtSupport = 1]
    14F4 086C 06/30 01:50:50.719 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): MsiAMD64 = 15]
    14F4 086C 06/30 01:50:50.720 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): Msix64 = 15]
    14F4 086C 06/30 01:50:50.720 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): Intel = 15]
    14F4 086C 06/30 01:50:50.720 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): PhysicalMemory = 5120]
    14F4 086C 06/30 01:50:50.720 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): VirtualMemory = 8110]
    14F4 086C 06/30 01:50:50.721 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): AdminUser = 1]
    14F4 086C 06/30 01:50:50.721 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): MsiTrueAdminUser = 1]
    14F4 086C 06/30 01:50:50.722 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): LogonUser = username.j.admin]
    14F4 086C 06/30 01:50:50.722 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): UserSID = S-1-5-21-842925246-1214440339-682003330-10781]
    14F4 086C 06/30 01:50:50.722 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): UserLanguageID = 3081]
    14F4 086C 06/30 01:50:50.722 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): ComputerName = MELBOURNEFILES]
    14F4 086C 06/30 01:50:50.723 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): SystemLanguageID = 3081]
    14F4 086C 06/30 01:50:50.723 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): ScreenX = 1024]
    14F4 086C 06/30 01:50:50.723 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): ScreenY = 768]
    14F4 086C 06/30 01:50:50.723 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): CaptionHeight = 19]
    14F4 086C 06/30 01:50:50.723 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): BorderTop = 1]
    14F4 086C 06/30 01:50:50.724 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): BorderSide = 1]
    14F4 086C 06/30 01:50:50.724 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): TextHeight = 16]
    14F4 086C 06/30 01:50:50.724 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): TextInternalLeading = 3]
    14F4 086C 06/30 01:50:50.724 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): ColorBits = 32]
    14F4 086C 06/30 01:50:50.725 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): TTCSupport = 1]
    14F4 086C 06/30 01:50:50.725 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): Time = 11:50:50]
    14F4 086C 06/30 01:50:50.725 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): Date = 6/30/2010]
    14F4 086C 06/30 01:50:50.726 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): MsiNetAssemblySupport = 4.0.30319.1]
    14F4 086C 06/30 01:50:50.726 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): MsiWin32AssemblySupport = 6.1.7600.16385]
    14F4 086C 06/30 01:50:50.726 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): MsiRunningElevated = 1]
    14F4 086C 06/30 01:50:50.726 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): Privileged = 1]
    14F4 086C 06/30 01:50:50.727 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): USERNAME = Fqdn]
    14F4 086C 06/30 01:50:50.727 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): COMPANYNAME = Fqdn]
    14F4 086C 06/30 01:50:50.727 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): DATABASE = C:\Windows\Installer\c88802e.msi]
    14F4 086C 06/30 01:50:50.727 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): OriginalDatabase = i:\7cee7fc1691a63c8e46502672b\DPMRA.msi]
    14F4 086C 06/30 01:50:50.728 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): UILevel = 3]
    14F4 086C 06/30 01:50:50.728 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): ACTION = INSTALL]
    14F4 086C 06/30 01:50:50.728 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): ROOTDRIVE = i:\]
    14F4 086C 06/30 01:50:50.728 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): CostingComplete = 1]
    14F4 086C 06/30 01:50:50.729 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): OutOfDiskSpace = 0]
    14F4 086C 06/30 01:50:50.729 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): OutOfNoRbDiskSpace = 0]
    14F4 086C 06/30 01:50:50.729 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): PrimaryVolumeSpaceAvailable = 0]
    14F4 086C 06/30 01:50:50.729 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): PrimaryVolumeSpaceRequired = 0]
    14F4 086C 06/30 01:50:50.729 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): PrimaryVolumeSpaceRemaining = 0]
    14F4 086C 06/30 01:50:50.729 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): SOURCEDIR = i:\7cee7fc1691a63c8e46502672b\]
    14F4 086C 06/30 01:50:50.729 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): SourcedirProduct = {5EB850FE-84F7-4856-A203-0F80BC93C66A}]
    14F4 086C 06/30 01:50:50.729 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [Property(S): ProductToBeRegistered = 1]
    14F4 086C 06/30 01:50:50.730 06 bootstrapmsihelper.cpp(1048)   NORMAL Received Info message [=== Logging stopped: 30/06/2010  11:50:50 ===]
    14F4 086C 06/30 01:50:50.761 06 bootstrapmsihelper.cpp(1066)   NORMAL Received type [0x0b000000] message [1: 2 2: 0 ]
    14F4 086C 06/30 01:50:50.762 06 bootstrapmsihelper.cpp(1066)   NORMAL Received type [0x0b000000] message [1: 2 2: 1 ]
    14F4 086C 06/30 01:50:50.800 06 bootstrapmsihelper.cpp(1017)   WARNING Failed: Hr: = [0x800706fc] : F: lVal : setupResult
    14F4 086C 06/30 01:50:50.800 06 bootstrapmsihelper.cpp(1024)   WARNING Failed: Hr: = [0x800706fc] InstallMsiPackage failed
    14F4 086C 06/30 01:50:50.800 06 bootstrapmsihelper.cpp(270)   WARNING Failed: Hr: = [0x800706fc] : F: lVal : hr
    14F4 086C 06/30 01:50:50.800 06 bootstrapmsihelper.cpp(275)   WARNING PerformAgentInstall failed with errorcode=800706fc
    14F4 086C 06/30 01:50:50.800 06 bootstrapmsihelper.cpp(175)   WARNING Failed: Hr: = [0x800706fc] : F: lVal : PerformAgentInstall(installargs, silent, skipKB)
    14F4 086C 06/30 01:50:50.800 06 bootstrapmsihelper.cpp(178)   WARNING InstallProtectionAgent failed with errorcode=800706fc
    14F4 086C 06/30 01:50:50.800 06 installagent.cpp(166)   WARNING Failed: Hr: = [0x800706fc] : F: lVal : InstallProtectionAgent(dpmserverNameInDomainFormat, silent, skipKB)
    14F4 086C 06/30 01:50:50.800 06 installagent.cpp(88)   WARNING Failed: Hr: = [0x800706fc] DPMAgentInstaller failed, error says: [The trust relationship between the primary domain and the trusted domain failed.
    14F4 086C 06/30 01:50:50.800 06 installagent.cpp(88)   WARNING ]

     
  • Wednesday, June 30, 2010 7:23 AM
    Moderator
     
     Answered
    Sign In to Vote
    0

    Hey,

    I'm assuming this will have something to do with the user account you are trying to install.

    1. Could you try to push the agent from the console and choose different credentials to install it on the machine.  You can find an example in this post:

    http://scug.be/blogs/scdpm/archive/2010/02/22/getting-the-client-protection-working.aspx (I know it is for a client but the procedure is the same for a server)

    2. If you can't do this because of firewall issues, can you install the agent manually with an account that has local admin rights on the server and also admin rights in the other domain, just to verify that it is not a rights issue blocking the installation

    Just my 2 cents

    Cheers,

    Mike Resseler

    Visit System Center User Group Belgium @ http://scug.be and http://scug.be/blogs/scdpm
     
  • Wednesday, June 30, 2010 7:25 AM
     
     Proposed Answer
    Sign In to Vote
    0
    To protect Server across domains in different forest using DPM you must have
    two-way trust
    between these domains of type "Forest Trust".
    Trust between your forests would probably be "External Trust" forest trust is possible only for domain level Windows Server 2003 and above.

    DPM doesn't support "External Trust"

    To know more about "Forest Trust" check following articles

    Checklist:create forest type trust
    http://go.microsoft.com/fwlink/?LinkId=136803

    Creating forest type trust
    http://go.microsoft.com/fwlink/?LinkId=136804
    -- Thanks Chandraneel Chakka[MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.
     
  • Wednesday, June 30, 2010 7:45 AM
     
     
    Sign In to Vote
    0

    hi Phil,

    correct me if i am wrong but you want to use the forest trust mechanism and not the workgroup/non trusted domain option?

    when you use the trust option, i thought you had to assign the dpm servers computer account some rights on the protected servers computer account.

    To Protect a Server Across forest with Selective authentication, "Allowed to
    Authenticate"
    permission have to be given on AD for following computers:
    1. Give "Allowed to Authenticate" permission to DPM Server On "Domain
    Controller" of domain of "Server to be protected".
    2. Give "Allowed to Authenticate" permission to DPM Server On "Server to be
    protected".
    3. Give "Allowed to Authenticate" permission to "Server to be protected" On
    DPM Server.
    4. Give "Allowed to Authenticate" "permission to Account used to install
    agent" On DPM Server.

    To find out wow to grant the "Allowed to Authenticate" permission on
    computers in the trusting domain or forest
    check following technet article

    http://technet.microsoft.com/en-us/library/cc738653.aspx

    regards,

    Alex

     
  • Tuesday, July 20, 2010 5:58 AM
    Owner
     
     
    Sign In to Vote
    0
    Please re-open the thread if you feel the issue is still not addressed.
    Thanks, Praveen D [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.