Customising Reports
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Wednesday, January 18, 2012 10:10 AM
Is it possible to make your own report from scratch eg no of tickets over 7 days with graph -- total calls assigned to all analysts by name (auto generated)--- total calls resolved by all analysts (auto generated)
The current offering of template reports is very restrictive.
Myrzo
All Replies
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Wednesday, January 18, 2012 10:24 AMModerator
You can create your own reports with the Report Builder of SQL Server. Another option is the SQL Server Business Intelligence Design Studio.
Microsoft SQL Server 2008 R2 Report Builder 3.0
Getting Started with Report Builder 3.0
How to create a custom report and display it in the console
The System Center Platform in Service Manager Part 6: The Data Warehouse – Try It!
Hope this helps.
Andreas Baumgarten | H&D International Group
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