locked
Subscriptions Downloads slow? not finishing? - From Subscriptions Team

    General discussion

  • Hello Everyone!

    We are a little over due to share an update with you over progress on the issue we've heard from a number of you about: downloads not completing, or continuing very slowly.

    This has been a big frustration for some, but we've seen a very steady decline over the number of complaints that have come in since last week, and so we're checking in with you about how its been working.  We've heard a few people say that things have improved, but we'd like your help for us to get a better feel for where we stand.

    Edit: we no longer need traceroute information!

    Lets use this thread.  I'll keep my attention focused here, and if you ask me questions, I'll get answers for you.

    Thanks,
    Mike 


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!





    Tuesday, September 13, 2011 5:57 PM

All replies

  • Why doesn't the download manager or file transfer manager come up anymore?  I'm using IE8 on XP
    ------------------- Reitzel Technology www.reitzeltechnology.com
    Tuesday, September 13, 2011 7:48 PM
  • I can't even get ANYTHING to download and from last week if it did start downloading, it wouldn't complete or it was painfully slow.

    Download link I am using is https://msdn.vo.msecnd.net/pr/en_sql_server_2008_standard_x86_x64_dvd_x14-89155.iso?t=2e6e95e6-0254-4f51-87f0-aa94a55dc1be&e=1315986472&h=8997619f83e6e863733e2644d7682c4d

    Using Microsoft Download Manager & IE8

    Downloading from US South East Region. 

    Here is tracert:

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    H:\>tracert msdn.vo.msecnd.net

    Tracing route to msdn.vo.msecnd.net [65.54.81.216]
    over a maximum of 30 hops:

      1    <1 ms    <1 ms    <1 ms  10.24.10.1
      2     2 ms     1 ms     1 ms  h1.232.21.98.dynamic.ip.windstream.net [98.21.23
    2.1]
      3    17 ms    17 ms    17 ms  h1.31.82.166.dynamic.ip.windstream.net [166.82.3
    1.1]
      4    17 ms    17 ms    17 ms  t9-3.cr01.cncr.ctc.net [166.82.3.13]
      5    69 ms    19 ms    17 ms  h194.6.82.166.static.ip.windstream.net [166.82.6
    .194]
      6    18 ms    19 ms    17 ms  h57.224.190.173.ip.windstream.net [173.190.224.5
    7]
      7    20 ms    19 ms    19 ms  h20.207.190.173.static.ip.windstream.net [173.19
    0.207.20]
      8    23 ms    23 ms    23 ms  h106.254.213.151.static.ip.windstream.net [151.2
    13.254.106]
      9    24 ms    23 ms    23 ms  12.248.200.13
     10    52 ms    50 ms    51 ms  cr1.attga.ip.att.net [12.122.141.210]
     11    47 ms    46 ms    47 ms  cr2.wswdc.ip.att.net [12.122.1.174]
     12    45 ms    45 ms    49 ms  gar1.rcmva.ip.att.net [12.122.113.93]
     13    34 ms    37 ms    35 ms  12.94.87.10
     14    34 ms    37 ms    37 ms  ge-3-3-0-0.ash-64cb-1a.ntwk.msn.net [207.46.40.1
    69]
     15    34 ms    35 ms    36 ms  ge-7-1-0-0.bl2-64c-1a.ntwk.msn.net [207.46.46.23
    7]
     16    37 ms    37 ms    37 ms  xe-0-0-0-0.bl2-96c-1b.ntwk.msn.net [207.46.43.95
    ]
     17    41 ms    37 ms    37 ms  10gigabitethernet5-2.bl2-xmx-edgcom-1b.ntwk.msn.
    net [207.46.35.110]
     18    38 ms    37 ms    35 ms  cds201.iad9.msecn.net [65.54.81.216]

    Trace complete.


    ------------------- Reitzel Technology www.reitzeltechnology.com
    Tuesday, September 13, 2011 7:53 PM
  • The ISO created from these downloads produce un-usable OS load; some display errors during the installation process and abort while others produce corrupted file errors after installation. Since this OS installation is on a newly constructed machine, I am exploring the fundamental issues that may exist starting with verifying a good ISO download. After attempting several downloads on two different computers and comparing the posted SHA1 with the download ISO hash using WinMD5sum and/or MD5check utilities, the posted SHA1 fails to match the downloaded SHA1.  The downloaded ISO from each of these versions of Vista 64 w/sp1, sp2, and N, when compared with each respective version, also do not match. Downloads in the past were performed by the MS FTP downloader without issues, but after migrating to IE9 these download’s appear to be under browser control.  Any assistance you can offer in verifying the soundness of the ISO downloads is greatly appreciated.

    Tony Gu offered this suggestion;

     

    Tony Gu: Part A: Download and Install “Microsoft Download Manager” at the following site

    Tony Gu: http://www.microsoft.com/download/en/details.aspx?id=26214

    Tony Gu: Part B: Copy download link in IE9

    Tony Gu: 1. Launch the Internet Explorer 9, open the download site, and locate the software which you would like to download, then click on “download” button.

    Tony Gu: 2. The download information bar will pop up at the bottom of the IE9 window, please click “Save”.

    Tony Gu: 3. Click on Tools button in IE9, click “View Downloads” option, then you will see the download file.

    Tony Gu: 4. Right-click on that file, click “copy download link” to get the download link.

    Tony Gu: Part C: Create new download process manually in Microsoft Download Manager

    Tony Gu: 1. Launch the Microsoft Download Manager, which has been installed previously.

    Tony Gu: 2. Click on “New Download” button.

    Tony Gu: 3. The window of “add a download” will pop up, in the URL: section, press “Ctrl” and “V” to paste the copied link into the window, then click ok to create the new download process manually in the Microsoft Download Manager.

    Tony Gu: 4. After creating the download process in Microsoft Download Manager, you could switch back to the IE9, and stop or remove the download process from IE9 safely. Now, we are currently using the Microsoft Download Manager to download the file, please verify if the download performance has been improved.

    ….but after implementing the MDM, downloads stop 5% – 7% into the process and try to reconnect to server without success.

    Tony pointed out there are issues with the recent transition but has no approxmate time for resolution. When can we expect a resolution to these issues?


    • Edited by fltwoway Wednesday, September 14, 2011 12:18 AM
    Wednesday, September 14, 2011 12:16 AM
  • You can add me to the list too.  I've been trying to download a file for over 10 hours now - with over 20 attempts now that have done nothing but error out.

    https://msdn.vo.msecnd.net/pr/en_sql_server_2008_r2_web_x86_x64_ia64_dvd_522515.iso?t=1d9116fe-f464-4db0-a711-822f479eb1cf&e=1316009605&h=685da60e666ec835bd239f6a225dc351

    Tracing route to msdn.vo.msecnd.net [65.54.81.143] over a maximum of 30 hops:

      1     1 ms     1 ms     1 ms  192.168.1.254
      2    25 ms    23 ms    23 ms  70.159.166.2
      3    30 ms    31 ms    33 ms  12.81.70.48
      4    27 ms    26 ms    28 ms  12.83.2.202
      5    27 ms    26 ms    25 ms  12.81.16.55
      6    30 ms    25 ms    26 ms  74.175.192.86
      7    47 ms    51 ms    49 ms  cr1.attga.ip.att.net [12.122.141.186]
      8    44 ms    46 ms    47 ms  cr2.wswdc.ip.att.net [12.122.1.174]
      9    45 ms    47 ms    44 ms  gar1.rcmva.ip.att.net [12.122.113.93]
     10    47 ms    46 ms    47 ms  12.94.87.10
     11    47 ms    46 ms    47 ms  ge-5-0-0-0.ash-64cb-1b.ntwk.msn.net [207.46.40.171]
     12    49 ms    48 ms    47 ms  ge-7-0-0-0.ash-64cb-1a.ntwk.msn.net [207.46.43.14]
     13    46 ms    46 ms    48 ms  ge-7-1-0-0.bl2-64c-1a.ntwk.msn.net [207.46.46.237]
     14    48 ms    46 ms    45 ms  xe-0-0-0-0.bl2-96c-1a.ntwk.msn.net [207.46.43.87]
     15    46 ms    49 ms    56 ms  10gigabitethernet9-1.bl2-xmx-edgcom-1b.ntwk.msn.net [207.46.34.6]
     16    46 ms    80 ms    45 ms  cds137.iad9.msecn.net [65.54.81.143]

    Trace complete.

     

    Attempting to download from the US Southeast.  For about the first 2 minutes or so the download runs at the full bandwidth of my internet connection, then drops to less than 1/4 of the original speed, then starts doing nothing but short bursts of data once every few seconds, then errors out completely.  And once it errors, any attempt to restart the download fails also.  Using Firefox, IE9 or the Microsoft Download Manager all give the same results.  The download manger reports error code 80072ee2 upon the initial error and any subsequent attempt to restart the download immediately gives the same error.

    • Edited by darrenc1 Wednesday, September 14, 2011 2:30 PM
    Wednesday, September 14, 2011 2:29 AM
  • Tracing route to msdn.vo.msecnd.net [65.54.87.27]
    over a maximum of 30 hops:

      1     1 ms    <1 ms    <1 ms  192.168.1.1
      2     1 ms     1 ms     1 ms  67.159.152.193
      3     1 ms     1 ms     1 ms  172.22.13.33
      4     2 ms     1 ms     1 ms  172.21.2.21
      5     8 ms     1 ms     1 ms  172.21.0.250
      6     2 ms     1 ms     1 ms  245.98-30-64.ftth.swbr.surewest.net [64.30.98.2
    5]
      7     2 ms     2 ms     1 ms  te-4-1.car1.Sacramento1.Level3.net [4.53.200.9]

      8     2 ms     2 ms     1 ms  ae-11-11.car2.Sacramento1.Level3.net [4.69.132.
    50]
      9     4 ms     4 ms     4 ms  ae-4-4.ebr2.SanJose1.Level3.net [4.69.132.158]
     10     5 ms     5 ms     4 ms  ae-82-82.csw3.SanJose1.Level3.net [4.69.153.26]

     11     5 ms     5 ms     5 ms  ae-3-80.edge1.SanJose3.Level3.net [4.69.152.144

     12     5 ms     5 ms     5 ms  MICROSOFT-C.edge1.SanJose3.Level3.net [4.53.208
    2]
     13     5 ms     5 ms     5 ms  ge-0-0-0-0.sjc-64cb-1a.ntwk.msn.net [207.46.47.
    6]
     14     5 ms     5 ms     5 ms  ge-2-2-0-0.sjc-64cb-1b.ntwk.msn.net [207.46.47.
    7]
     15     7 ms     6 ms     5 ms  xe-7-0-2-0.bay-16c-1b.ntwk.msn.net [207.46.46.5
    ]
     16     6 ms     6 ms     6 ms  xe-1-0-2-0.bay-16c-1a.ntwk.msn.net [207.46.43.5
    ]
     17     7 ms     6 ms     8 ms  cds24.sjc9.msecn.net [65.54.87.27]

    Trace complete.

    Mike,

    At first attempt, download was slow. Tried after posting this Tracert in another tab, download went full tilt at full speed. Go figure. At least it worked.

     

    Wednesday, September 14, 2011 3:53 AM
  • same problem here also i have tried downloading from multiple different ISP's and the same problem the downloads take many hours and when it does say it is completed then the file is incomplete. a 3GB file says it is a 1.09GB file it used to use the file transfer manager and now it does not work at all since that went away. put the old system back so we can use what we are paying for

     

    Wednesday, September 14, 2011 4:23 AM
  • I just tried downloading Windows 2008 Server Standard, and although the download was going well, it completed with 11 minutes left, and created a 1.76GB ISO file, when it should have been 2.56GB.

    WHAT IS GOING ON????? I NEED to evaluate this for a client, and they are loosing their patience, and so am I!!

    Wednesday, September 14, 2011 12:30 PM
  • I have had problems the past 3-4 days...But looks okay today.

     

    FTM doesnt come up on my Server 2K8 / IE8 or my Win7 / IE9 anymore. And downloads always were stalling half way through. I also tried Firefox, and Firefoxes add-in DL manager Down-them-all. Both were failing half through.

    Today it looks like IE is going to complete though, but I still would like generic pause / resume support.

    I'm in NZ,  and my speeds were terrible even for NZ, about 60KBs.... But today its pumping at about 800KBs which is nice.

    Wednesday, September 14, 2011 10:48 PM
  • Well I'm at 95% and the download seems to be crawling along.  I hope it will finally finish.

    I sent info to that email address.

    Wednesday, September 14, 2011 10:56 PM
  • Downloads are very slow (c. 50K).

    Using WGET to make sure downloads are complete (certain downloads seem complete with Firefox 3.6 but are not).  Certain downloads do not complete even on resume with WGET.

    Traceroute reveals 10 hops averaging 20 ms and hop 9 dropping packets (9 * * *).

    Now, trying to download Windows 7 Home Premium x64, but download rate is very slow (sometimes stops completely for a few seconds).

    Problems started two weeks ago, but intensified yesterday and today.

    Wednesday, September 14, 2011 11:42 PM
  • In Australia and I get really good speeds for the first minute then down to a crawl for the rest. No download manager comes up any more either? I'm running IE 8 32bit on a 64bit Win 7 OS

     Tracing route to msdn.vo.msecnd.net [70.37.159.138]
    over a maximum of 30 hops:

      1    <1 ms    <1 ms    <1 ms  192.168.26.1
      2     5 ms     5 ms     4 ms  192.168.249.1
      3     *        *        *     Request timed out.
      4     *        *        *     Request timed out.
      5     *        *        *     Request timed out.
      6     *        *        *     Request timed out.
      7     *        *        *     Request timed out.
      8     *        *        *     Request timed out.
      9     *        *        *     Request timed out.
     10    22 ms    21 ms    22 ms  cds7.syd9.msecn.net [70.37.159.138]

    The file is "en_server_install_disc_windows_home_server_2011_x64_dvd_658487.iso"

     

     

    Thursday, September 15, 2011 5:25 AM
  • I am trying to download Kinect 64 bit SDK from http://download.microsoft.com/download/3/C/B/3CB546D6-C04E-4097-9393-C81C51F7FDA2/KinectSDK64.msi

    I am trying since last two days. I tried downloading couple of videos from Channel 9 but all of them failed. I used IE 9 for most of the part. Currently, download is on in Chromes latest version 13. My OS is Windows 7 64 bit. Download is just 22 MB but taking so much time. Going on for hours. I am downloading from Western India. My internet speed is good.

    My Tracert result:

    Microsoft Windows [Version 6.1.7601]

    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

     

    C:\Users\xxx>tracert msdn.vo.msecnd.net

     

    Tracing route to msdn.vo.msecnd.net [65.54.82.178]

    over a maximum of 30 hops:

     

      1     1 ms     1 ms     1 ms  10.0.0.1

      2     2 ms     2 ms     2 ms  192.168.1.1

      3   520 ms     *      310 ms  115.108.177.129.static-Ahmedabad.vsnl.net.in [11

    5.108.177.129]

      4   267 ms   479 ms   190 ms  172.31.209.1

      5    59 ms    62 ms   180 ms  172.31.74.66

      6    89 ms    82 ms    97 ms  172.31.74.85

      7    76 ms    87 ms    68 ms  172.31.9.69

      8   336 ms   277 ms    79 ms  172.31.2.178

      9    91 ms    93 ms    75 ms  172.31.17.89

     10   330 ms   399 ms   460 ms  172.31.1.85

     11   325 ms    90 ms   437 ms  121.240.226.26.static-mumbai.vsnl.net.in [121.24

    0.226.26]

     12    62 ms    59 ms    69 ms  if-14-0-0-101.core1.MLV-Mumbai.as6453.net [209.5

    8.105.21]

     13   177 ms   150 ms   176 ms  if-8-1-0-0.tcore1.MLV-Mumbai.as6453.net [180.87.

    38.17]

     14   251 ms   283 ms   269 ms  if-10-2.tcore2.SVW-Singapore.as6453.net [180.87.

    15.145]

     15   131 ms   159 ms   139 ms  Vlan1790.icore1.S9U-Singapore.as6453.net [180.87

    .15.90]

     16   155 ms   169 ms   149 ms  ix-10-2.icore1.S9U-Singapore.as6453.net [116.0.8

    3.42]

     17   383 ms   636 ms   673 ms  10gigabitethernet1-2.sin-xmx-edgcom-1a.ntwk.msn.

    net [207.46.48.178]

     18   145 ms   150 ms   148 ms  cds47.sin9.msecn.net [65.54.82.178]

     

    Trace complete.

    Thursday, September 15, 2011 8:03 AM
  •   I just started trying to download an ISO 2 days ago, so I'm not sure when this all started.  I get 330 k/s for 10-15 minutes and then I'm left with an ISO that is obviously no good.  I'm on a 75/10 internet connection that does test to 90/15, and I'm not having any issues on other Microsoft sites (I get 8mb/s downloads there).  I've tried from XP, 7, Vista, IE8 and IE9 with no luck.  I'm in San Diego, CA.  The download manager on the site doesn't appear and I'm not using any 3rd party one - just clicking save as in the browser. 

     

     

      1     7 ms     8 ms    10 ms  10.172.48.1
      2     9 ms    11 ms    11 ms  68.6.11.239
      3    24 ms     7 ms     7 ms  fed1sysc01-get0104.sd.sd.cox.net [68.6.8.156]
      4    22 ms    21 ms    21 ms  paltbprj02-ae0.0.rd.pt.cox.net [68.1.0.235]
      5    23 ms    22 ms    20 ms  ge-6-3-0-58.pao-64cb-1a.ntwk.msn.net [207.46.47.
    239]
      6    38 ms    25 ms    24 ms  xe-6-1-0-0.bay-16c-1a.ntwk.msn.net [207.46.40.12
    4]
      7    26 ms    24 ms    23 ms  10gigabitethernet1-2.bay-xmx-edgcom-1a.ntwk.msn.
    net [207.46.48.162]
      8    24 ms    21 ms    21 ms  cds24.sjc9.msecn.net [65.54.87.27]

    Trace complete.

    Thursday, September 15, 2011 2:07 PM
  • The Pony Express of 1860 delivered mail from the Nebraska Territory to the Nevada Territory in 17 hours. I figure if you gave a DVD copy of Vista 64 to one of their riders I will have it in about two days. Just saying…

    Friday, September 16, 2011 1:38 AM
  • Same issue with my downloads. Any idea when this issue will be resolved?
    Friday, September 16, 2011 3:50 PM
  • I hope you are not waiting for a response.
    Friday, September 16, 2011 3:54 PM
  • Of course not. Why would they respond to a customer? =)
    Friday, September 16, 2011 4:03 PM
  • MSDN ISO downloads from Microsoft have been consistently slow for over a year (multiple browsers, computers, OS's, networks, etc).  I think it's reached the point where I'm going to open up a formal case with our TAM.
    Friday, September 16, 2011 4:41 PM
  •  I initiated a complaint on the chat feature and received a follow up phone call from “Tracy” who spoke broken English. Before she would escalate the issue, she required me to send an email to tsubserv@microsoft.com with screen shots of every step I take to get a download from the site. Either they believe their clientele possess poor IT skills or they are prohibited from using common sence when processing escalations. The least they can do is offer to ship DVD’s with the requested files.

    Friday, September 16, 2011 5:50 PM
  • Same here. Fast for the first couple of minutes, then much slower. My trace route is ok though.

    Tracing route to msdn.vo.msecnd.net [70.37.159.138]
    over a maximum of 30 hops:

      1    <1 ms    <1 ms    <1 ms  home.gateway [192.168.1.254]
      2    36 ms    37 ms    34 ms  nexthop.nsw.iinet.net.au [203.215.19.247]
      3    15 ms    15 ms    15 ms  te1-1.syd-mas-bdr2.iinet.net.au [203.215.18.20]
      4    15 ms    15 ms    15 ms  te1-2.syd-mas-bdr1.iinet.net.au [203.215.20.153]
      5    23 ms    15 ms    45 ms  xe-1-1-0-0.syd-mas-core1.iinet.net.au [203.215.20.94]
      6    16 ms    15 ms    15 ms  p12076.syd.equinix.com [202.167.228.36]
      7    15 ms    17 ms    18 ms  10gigabitethernet6-1.syd-xmx-edgcom-1a.ntwk.msn.net [70.37.149.54]
      8    16 ms    16 ms    15 ms  cds7.syd9.msecn.net [70.37.159.138]

    Initial dl speed was 2mb/sec, now it's been chugging at 500k. This is about the fifth time I have tried to download an ISO from technet in the past 24 hours. The downloads get to about 98% complete, then die.

    Friday, September 16, 2011 11:24 PM
  • If this is what your new Microsoft CDN is doing, it's time to move back to Akamai or Limelight.  This is ridiculous!

    Here is my info:

    Downloaded file: https://msdn.vo.msecnd.net/pr/en_exchange_server_2010_sp1_x64_dvd_587827.iso?t=89b73cd3-b5c6-4706-9ffa-441bc25c2c03&e=1316258493&h=5df233e53aa895a4928fd375fbec74a3 (MS Exchange 2010 SP1)

    Traceroute:

    Tracing route to msdn.vo.msecnd.net [65.54.87.99]
    over a maximum of 30 hops:

      1     *        *        *     Request timed out.
      2    36 ms    41 ms     8 ms  ip68-2-4-1.ph.ph.cox.net [68.2.4.1]
      3     *        *       14 ms  70.169.75.116
      4    12 ms    11 ms    11 ms  72.214.144.69
      5    38 ms    53 ms     *     paltbprj02-ae2.0.rd.pt.cox.net [68.1.2.160]
      6    87 ms     *       41 ms  ge-6-3-0-59.pao-64cb-1b.ntwk.msn.net [207.46.47.241]
      7    50 ms    84 ms    48 ms  ge-5-2-0-0.bay-16c-1a.ntwk.msn.net [207.46.47.50]
      8    40 ms    47 ms     *     10gigabitethernet1-2.bay-xmx-edgcom-1a.ntwk.msn.net [207.46.48.162]
      9    38 ms    43 ms    41 ms  cds96.sjc9.msecn.net [65.54.87.99]

    Trace complete.

    I've tried downloads using IE8, IE9, Firefox and Chrome with the same results.  Also, downloaded from many locations, including Pleasanton, CA, Scottsdale, AZ, and San Francisco; it doesn't matter where I come from, it's always the same.  The download sometimes starts fast then slows to a crawl, and sometimes just starts out slow.  Then, after hours minutes or (more likely) hours, it either claims to have finished with an incomplete file or just stops and sits there doing nothing.

    We are paying big bucks to have access to Technet Downloads and are stymied when we try to access these files we've paid for.  I need this download!  Help!

    I've opened case #9000767418 about this issue.

    Bill

     

    Friday, September 16, 2011 11:36 PM
  • I dont know if anyone has had any luck this morning, my speeds are up to 1.3M/s and the downloads seem to have sped up from last night. One thing I tested was that I was going through my nailed up vpn from home...that was about 45k/s now i switched to my wireless and I am going through my home network. I am in the Dallas area so you guys may want to give it a shot again (please dont try for another 37 minutes, just so I am safe :-).

     

    However, last night i still ran the same tests and both home and vpn connections were slow, this morning my home is fast but vpn stayed the same.

     

    Thanks,


    • Edited by svt1998gt Saturday, September 17, 2011 4:55 PM
    Saturday, September 17, 2011 4:53 PM
  • It is not about which browsers or download manager was using. The speed is only several kB/s and downloads timeout in 1-2hours and have to re-download from the very beginning (cannot resume from previous downloads)
    Sunday, September 18, 2011 8:07 AM
  • Mike Kinsman

    “This has been a big frustration for some, but we've seen a very steady decline over the number of complaints that have come in since last week.”     I guess like so many of us they gave up on “hope and change.”

    Sunday, September 18, 2011 10:15 PM
  • Email sent with required details.

    Experiencing slow downloads not launching the File Transfer Manager and "completing" when not really complete in Brisbane, Australia.

    Monday, September 19, 2011 5:22 AM
  • Hello,

    I am trying to download the 3.09gb W7 Ultimate x64 iso (en_windows_7_ultimate_with_sp1_x64_dvd_u_677332.iso).  I am located just outside of Paris, France.  I have an Orange (France Telecom) 8 Mbps ADSL line which normally tests at 4.5 Mbps.  When I start the download, I consistently get speeds of around 350 MB/sec and estimates in the neighborhood of 1h50.  Then, after 5 or 10 minutes, the throughput begins to drop until it gets down less than 70 KB/sec and estimates of over 9 hours to complete.  I have tried several times, sometimes with IE8, sometimes with IE9.  Same story. 

    Two consectutive TRACERTs give:

    C:\> tracert msdn.vo.msecnd.net

    Tracing route to msdn.vo.msecnd.net [213.199.148.241]
    over a maximum of 30 hops:

      1    <1 ms    <1 ms    <1 ms  192.168.0.1
      2     *        *        *     Request timed out.
      3    25 ms    24 ms    24 ms  10.125.111.14
      4    25 ms    25 ms    25 ms  xe-3-3-0-0.ncidf102.Paris.francetelecom.net [193.253.80.209]
      5    30 ms    25 ms    25 ms  xe-7-0-2-0.ntaub102.Aubervilliers.francetelecom.net [81.253.129.202]
      6    28 ms    27 ms    28 ms  81.253.180.130
      7    25 ms    31 ms    25 ms  te2-3.parse4.Aubervilliers.opentransit.net [193.251.129.93]
      8    30 ms    31 ms    34 ms  microsoft-3.GW.opentransit.net [193.251.249.78]
      9    34 ms    33 ms    33 ms  ge-3-2-0-0.lts-64cb-1a.ntwk.msn.net [207.46.42.113]
     10    35 ms    34 ms    39 ms  10gigabitethernet8-1.lts-xmx-edgcom-1a.ntwk.msn.net [213.199.152.154]
     11    33 ms    32 ms    32 ms  cds292.lon9.msecn.net [213.199.148.241]

    Trace complete.
    C:\>  tracert msdn.vo.msecnd.net

    Tracing route to msdn.vo.msecnd.net [213.199.149.155]
    over a maximum of 30 hops:

      1    <1 ms    <1 ms    <1 ms  192.168.0.1
      2     *        *        *     Request timed out.
      3    24 ms    25 ms    38 ms  10.125.111.10
      4    37 ms    24 ms    25 ms  xe-2-3-0-0.ncidf102.Paris.francetelecom.net [193.253.80.190]
      5    24 ms    24 ms    25 ms  xe-5-0-1-0.ntaub102.Aubervilliers.francetelecom.net [193.252.103.150]
      6    34 ms    30 ms    26 ms  81.253.180.130
      7    26 ms    25 ms    29 ms  te2-1.parse4.Aubervilliers.opentransit.net [193.251.129.193]
      8    25 ms    67 ms    26 ms  microsoft-3.GW.opentransit.net [193.251.249.78]
      9    25 ms    25 ms    28 ms  xe-0-0-0-0.pra-96cbe-1b.ntwk.msn.net [207.46.42.149]
     10    34 ms    34 ms    35 ms  ge-5-0-0-0.lts-64cb-1b.ntwk.msn.net [207.46.42.115]
     11    33 ms    33 ms    40 ms  10gigabitethernet5-2.lts-xmx-edgcom-1b.ntwk.msn.net [213.199.152.202]
     12    42 ms    34 ms    33 ms  cds147.lon9.msecn.net [213.199.149.155]


    Trace complete.

    Monday, September 19, 2011 4:53 PM
  • The file downloading is very slow and easy to be cut, please bring the download manager back, Thank you.

     

    Milo

    Tuesday, September 20, 2011 6:32 AM
  • I've been trying to download some files for more than a week with IE9.

    Yesterday I also tried with Chrome.

    I tried today IE9, Firefox, Safari, but I got the same results - download finished showing that everything was ok, but the size of files were less than should have been, so iso files were corrupted.

    I tried to download files from 4 locations in and around Moscow (Russia), all locations had great Internet connections.

    Please let me join to Donavon's comment in previous thread (September 7, 2011) - Mike, you know, this was the thread you closed after 20 month without resolving the issue.

    I'd been working for Microsoft for more than 5 years, left it in May 2011 I have to say in the name of all Microsoft colleagues, that this is a shame what's going on here. This is not a Microsoft policy to close any cases before being resolved. And this is not a Microsoft policy to leave partners in trouble for such a long time.

    Mike please give feedback immediately and also please keep us updated DAILY what's happening and when this issue is going to be solved!!!

    Mike, also please confirm whether our subscriptions will be plolonged, or not?

    Thanks,

    Gabor

    Tuesday, September 20, 2011 11:39 AM
  • I'm a new subscriber in the same boat as everyone else here by the sounds it. Sadly I haven't managed to download a single thing yet :(

    Tried multiple browsers, OS, files, still no go.

    I've sent an email to requested specified containing the requested details.

    Cheers,

    Evan

    Tuesday, September 20, 2011 12:48 PM
  • I make daily attempts to attain downloads I need for my project without success. Please fix the problem, send via mail the requested downloads or refund my subscription fee.

    Tuesday, September 20, 2011 6:53 PM


    • Edited by Li Ben Friday, September 23, 2011 3:20 AM
    Wednesday, September 21, 2011 5:58 AM
  • FYI Everyone,

    It is not such a good idea to post your tracert on a public forum. Mike requested the information to be sent by email as stated below but this would be a moot issue if Microsoft would solve their problem. Has anyone ever received an email from Mike because he never posted an update since he closed the origional thread and started this one.

    Please email this information to "sbpfdbk@microsoft.com" with the subject "MSDN Traceroute." 

    •TRACERT msdn.vo.msecnd.net, from your Command Prompt window (start->programs->accessories->Command Prompt, depending on your version of Windows).

    •Download Links: we need the file download link, which you can get if you're running IE10, IE9, Firefox 6, or Chrome, from the download manager or the 'Show all Downloads' page in Chrome (ctrl-J).  If you're running IE8 or less, or some other browser, share the file name you're downloading.

    •What browser are you using and what version?  Are you using a third party download manager, and if so which one?

    •What region or country are you downloading from?

    •What's the problem you're reporting?  Slow downloads? incomplete downloads? Complete downloads that aren't really complete

    •What's your Subscriber ID?

     

    Wednesday, September 21, 2011 4:03 PM
  • We're still hearing from you guys wrt to the traceroutes everyone.  Its much appreciated, and we do prefer them emailed to sbpfdbk@microsoft.com per fltwoway.

    Thanks!

    Mike


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!
    Wednesday, September 21, 2011 4:06 PM
  • Download link: https://msdn.vo.msecnd.net/db/en_windows_7_home_premium_with_sp1_x86_dvd_u_676701.iso?t=9d1c85e7-f7cc-4acf-881a-83b3cdf24ff0&e=1316657971&h=613e7604ae023cfc0dacfca6af701707

    Tracert:

    Tracing route to msdn.vo.msecnd.net [213.199.149.155]
    over a maximum of 30 hops:

      1     4 ms     3 ms     3 ms  Local
      2     6 ms     4 ms     4 ms  Local
      3    31 ms    25 ms    16 ms  host-62-24-255-61.as13285.net [62.24.255.61]
      4    53 ms    56 ms    57 ms  host-78-151-225-185.static.as13285.net [78.151.2
    25.185]
      5    57 ms    49 ms    66 ms  host-78-151-225-196.static.as13285.net [78.151.2
    25.196]
      6    50 ms    50 ms    51 ms  xe-11-2-0-rt001.the.as13285.net [62.24.240.13]
      7    36 ms    34 ms    28 ms  xe-10-2-0-scr001.thn.as13285.net [78.144.1.6]
      8    40 ms    28 ms    44 ms  xe-9-0-0-scr001.sov.as13285.net [78.144.0.235]
      9    48 ms    54 ms    48 ms  xe-10-0-0-scr010.sov.as13285.net [78.144.0.228]

     10   283 ms     *       57 ms  host-78-144-5-3.as13285.net [78.144.5.3]
     11    33 ms    36 ms    35 ms  ge-5-2-0-0.lts-64cb-1a.ntwk.msn.net [207.46.42.1
    52]
     12    56 ms    42 ms    41 ms  10gigabitethernet8-2.lts-xmx-edgcom-1a.ntwk.msn.
    net [213.199.144.54]
     13    60 ms    60 ms    57 ms  cds147.lon9.msecn.net [213.199.149.155]

    Trace complete.

    Mail with same data was also sent to email address.

    Wednesday, September 21, 2011 7:46 PM
  • This is painful. Just sent my tracert.
    Thursday, September 22, 2011 12:59 AM
  • I am trying to download SQL Server 2008 Standard (x86, x64) and it is quite slow - additionally it doesn't seem to finish the download, although it doesn't display any errors. I thought I had finally gotten a complete download as the file was around 3GB, but installation of SQL Server proved otherwise.

    I am on Windows 7 with IE9. I have tried downloading with IE9 and now am using Microsoft's download manager. 

    This is the download link I am using:

    https://msdn.vo.msecnd.net/pr/en_sql_server_2008_standard_x86_x64_dvd_x14-89155.iso?t=7bafd729-ebfe-42b6-ad02-b69453b90c07&e=1316755016&h=c668bccc80b1e4e7e7298d30fa802bbd

    COX Internet in Phoenix, AZ.

    Trace route:

    Tracing route to msdn.vo.msecnd.net [65.54.87.228]
    over a maximum of 30 hops:

      1    <1 ms    <1 ms    <1 ms  192.168.5.103
      2     *        *        *     Request timed out.
      3    13 ms    10 ms     8 ms  ip68-2-4-5.ph.ph.cox.net [68.2.4.5]
      4    17 ms    11 ms    24 ms  70.169.75.118
      5     8 ms    10 ms    11 ms  mcdldsrj01-ae2.0.rd.ph.cox.net [70.169.76.225]
      6    35 ms   106 ms    38 ms  paltbprj02-ae2.0.rd.pt.cox.net [68.1.2.160]
      7    38 ms    44 ms    42 ms  ge-6-3-0-58.pao-64cb-1a.ntwk.msn.net [207.46.47.
    239]
      8    36 ms    39 ms    43 ms  xe-0-0-1-0.bay-16c-1b.ntwk.msn.net [207.46.40.12
    6]
      9    56 ms    55 ms    82 ms  10gigabitethernet1-2.bay-xmx-edgcom-1b.ntwk.msn.
    net [207.46.48.170]
     10    36 ms    36 ms    34 ms  cds210.sjc9.msecn.net [65.54.87.228]

    Trace complete.

    Thursday, September 22, 2011 5:32 PM
  • Hello Everyone!

    After a series of reports of incomplete and slow downloads, we have reverted all files back to the older network and the Microsoft File Transfer Manager.  For those who have faced the issue of slow or incomplete downloads, or downloads of an incorrect size, we thank you for your patience while we investigated this issue, and we apologize for it.  We know this has been a trying time, and I’ve read each and every report that has come in on these forums, traceroutes sent in, and reports sent to the call centers.

    As we’ve stated previously on these forums and on our blog, the move to the new CDN was intended to improve your experience with Subscriber Downloads, offering much faster speeds and allowing us more flexibility.  While speeds improved for many, some of you have had issues with downloads even as improvements were made to the new network.

    Some questions you may have:

    1) Why did this take so long?

    For the past few weeks we’ve been working on the premise that the solution would be to place more servers along our network.  With each trace route we received, we had another location we could place more servers along that would improve performance for people both vocally reporting the issue, and for others nearby who hadn’t reported to us.     We needed to see the effects of these fixes we were making on complaints, and while the number of reports did trend down, we continued to receive new complaints from new customers, and decided to switch back

    2) Are you going to go back to the new network later?

    Going forward, we are still expecting to move back to the new CDN, but not until we’ve resolved all of the issues. As I’ve said, the same network serves up Windows Update, and so it has the capacity, but we will rework our implementation of it, and test it thoroughly before it goes live.

    What other questions do you have?  Please let me know!

    Thanks,

    Mike


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!




    Thursday, September 22, 2011 5:47 PM
  • Now the File Transfer Manager opened from a MSDN download link, but it just says: "Trying to connect"... and nothing more.
    Thursday, September 22, 2011 6:11 PM
  • After clearing my IE9 history/cache, the Microsoft FTM is loading for all files once more.  I am also receiving the "Trying to connect" issue, though the download did start successfully.  This may be partly due to a lot of users trying to get the files they have been attempting to download since the issues started cropping up.

    I'd like to thank Mike Kinsman for keeping everyone up to date and his patience. :)


    Update: (Using Microsoft File Transfer Manager)

    Windows 7 Starter with Service Pack 1 (x86) - DVD (English) ISO downloaded without a single hickup.

    Windows 7 Home Premium with Service Pack 1 (x64) - DVD (English) ISO is downloading slowly but surely, going between "Active" and "Trying to connect".  It did reach the "Interrupted" state twice, though I was able to press "Resume" with it continuing the download.

    Thursday, September 22, 2011 6:23 PM
  • Kari, 

    Its the FTM we all know and love, and this may be a proxy problem or a port problem for you.  Check our help pages on FTM, and also http://transfers.ds.microsoft.com, which our help pages link to, which has more troubleshooting info for the FTM.

    Thanks,
    Mike 


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!
    Thursday, September 22, 2011 6:34 PM
  • Works great now! Thanks Mike!
    Thursday, September 22, 2011 8:24 PM
  • Much better :D
    - Evan
    Thursday, September 22, 2011 11:48 PM
  • So much better. Got a 3 gig ISO and the download speed was 600K+.

     

    thanks


    Paul Painter
    Friday, September 23, 2011 5:09 PM
  • Good day!

    I am currently experiencing a very slow speed and intermittent download connection.

    I am trying to download Windows Vista 32-bit from our school's MSDNAA WebStore.

    I am using the Secure Download Manager (SDM).

     

    ISP: Philippine Long Distance Telephone Company (PLDT)

    Trace Route details:

    Tracing route to cds183.lax9.msecn.net [65.54.75.188]
    over a maximum of 30 hops:

      1     *        *        *     Request timed out.
      2   482 ms   325 ms   117 ms  112.210.128.1.pldt.net [112.210.128.1]
      3    63 ms    62 ms    62 ms  119.93.254.241
      4    62 ms    65 ms    63 ms  210.213.131.34.static.pldt.net [210.213.131.34]

      5    68 ms    66 ms    66 ms  210.213.128.38.static.pldt.net [210.213.128.38]

      6    65 ms    63 ms    63 ms  210.213.129.5.static.pldt.net [210.213.129.5]
      7    65 ms    68 ms    66 ms  210.213.128.21.static.pldt.net [210.213.128.21]

      8    64 ms    72 ms    63 ms  210.213.130.137.static.pldt.net [210.213.130.137
    ]
      9   212 ms   212 ms   213 ms  210.213.128.9.static.pldt.net [210.213.128.9]
     10   213 ms   214 ms   210 ms  210.14.2.122
     11   213 ms   211 ms   214 ms  10gigabitethernet5-1.lax-xmx-edgcom-1a.ntwk.msn.
    net [207.46.34.226]
     12   211 ms   213 ms   211 ms  cds183.lax9.msecn.net [65.54.75.188]

    Trace complete.

     

    May I know why I am experiencing this problem?

     

    Thanks,

    Josh


    • Edited by JOSH VINCENT Saturday, September 24, 2011 5:24 AM
    Saturday, September 24, 2011 5:21 AM
  • I consistently utilized the MDM to retrieve the desired files and am unable to concur with the consensus these issues are resolved. Slow downloads continue to occur due to constant starts/stops with incomplete downloads. Although the posted file download size of 3,683 (MB) for file en_windows_vista_sp2_x64_dvd_342267.iso is correct for each completed download, the posted SHA1of AAEE3C04533899F9F8C4AE0C4250EF5FAFBE29A3does not match the calculated SHA1 for each completed download. The completed downloads consistently produce an incorrect SHA1of a1c024d7abaf34bac3368e88efbc2574. This most likely explains why I receive errors during and after installations attempts that state missing or corrupt files. I used en_windows_vista_sp2_x64_dvd_342267.iso as an example but experience this problem with other downloads. Does anyone else continue to experience these issue?

    Saturday, September 24, 2011 4:28 PM
  •  

    Mike,

    The free SHA1 hash utility I was using was returning a MD5 hash despite program settings. Downloaded another hash utility and now the posted SHA1 for the .iso downloaded is matching and the download speed is now normal. Now to chase down the missing and corrupt file issue after downloads.

     

    Thanks 

    Saturday, September 24, 2011 9:17 PM
  • I'm still having the problem, download always stalls just before the end and ever finishes.  All files are up to date per MS update manager. So how do I get the "New" old files?  What do I delete out of my updates to get back to something that works?  I can't even download a new version of update manager as it stalls at the very end like everything else!

     

    Where do I go from here?

    Saturday, September 24, 2011 11:52 PM
  • I'm not sure what you mean here Pickby.  Are you talking about MSDN or TechNet Subscriber downloads?    I dont know what the Update Manager is, and if you're talking about Windows Update, you're posting in the wrong thread.

    Thanks,

    Mike


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!
    Monday, September 26, 2011 6:58 PM
  • Josh vincent:

    The information you posted indicates that you're having a problem with a different download system.  This thread is for TechNet Subscribers only, and MSDNAA uses an entirely different system, download manager, and files.  

    If you're having slow download speeds from your school's server, you should contact the server managers for assistance.

    Thanks,
    Mike 

     


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!
    Monday, September 26, 2011 7:04 PM
  • Technet d/l still seems to have connection issues even with the old FTM back in place. My downloads will sit at "Trying to connect" the majority of the time, occasionally connecting and hitting 1000KB/s for about 10 seconds before dropping and going back to "Trying to connect". It's been this way since you switched back to the old FTM (~1 week of trying).

    When I download full product from our Volume Licensing site everything works great (1000-3000KB/s).

    This is very frustrating as I've been trying to get Technet ISOs for testing for several weeks now. Not great considering we pay for this service.

     

    Monday, September 26, 2011 8:23 PM
  • Joe,

    The number of complaints we've recieved has dropped to almost zero, so hopefully we can get it to actually zero :)   

    What files are you downloading where you still have this problem?  If it seems like all of them, can you give me some examples?  I'll have the engineers look at these particular files and then check back with you to see if you notice improvement.  

    If you want to share info with me directly via the site feedback link at http://technet.microsoft.com/subscriptions, we can share a bit more info than we can on a public forum, but either works!

    Thanks,
    Mike 


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!
    Tuesday, September 27, 2011 2:08 PM
  • Hi Mike,

    Writing from Brazil. x)

    I'm currently trying to download an windows 7 iso, without ms ftm. Can't resume and from the tracert log it seems I'm not picking a local cache. How can I resume downloads and choose a local cdn?

     

    https://fp-pr1.ds.microsoft.com/TransferFile/FileTransfer.dll?Cmd=1&MN=1004163423&Dir=1&Mode=0&Off=0&TS=87269C31-6DA9-439C-BCD1-EC627F827F94&CVN=5,0,0,32

     

    Rastreando a rota para fp-pr1.ds.msft.com.akadns.net [65.54.120.200] com no máximo 30 saltos:

      1     7 ms     1 ms     1 ms  DD-WRT [192.168.2.1]

      2    34 ms    13 ms    17 ms  bace7801.virtua.com.br [186.206.120.1]

      3    23 ms    15 ms    25 ms  bd040062.virtua.com.br [189.4.0.98]

      4    35 ms    24 ms    49 ms  embratel-T0-1-2-0-tacc01.spoph.embratel.net.br [200.178.127.5]

      5   215 ms   185 ms   184 ms  ebt-T0-1-3-0-tcore01.spo.embratel.net.br [200.230.158.198]

      6   128 ms   145 ms   140 ms  ebt-Bundle-POS1114-intl04.mianap.embratel.net.br [200.230.220.66]

      7   159 ms   170 ms   163 ms  xe-7-3-0.edge1.Miami2.Level3.net [4.59.240.17]

      8     *        *        *     timeout

     

     

    Wednesday, September 28, 2011 12:07 AM
  • Hi Mike,

    I am having an odd problem here. I just changed my computer and I am not able to even install the FTM. When trying the MCT or MSDN websites (using IE9), both present me the message:

    ---------------------------
    VBScript: Microsoft File Transfer Manager
    ---------------------------
    There was an error launching File Transfer Manager.

    If you are running Windows XP with Service Pack 2 or Windows Server 2003 with Service Pack 1,
    this installation may have been blocked.  If the gold IE Information Bar is present above, please
    click the bar and select the option to 'Install ActiveX'. 

    For additional assistance, please visit the web site http://transfers.ds.microsoft.com,
    or contact your help provider.
    ---------------------------
    OK   
    ---------------------------

    When trying to go to the site http://transfers.ds.microsoft.com, this error is displayed:
    HTTP Error 401.1 - Unauthorized: Access is denied due to invalid credentials.
    Internet Information Services (IIS)
    Same error occurs with https.
    I am able to download from MSDN using chrome (however slow), but the MCT site simply does not work. After clicking 'download now' button, nothing happens - the "Select All" button also does not work.
    Is there any alternative site where I can get the FTM installation?
    I am trying to download from Denmark.
    Kind regards,
    Andreh Hyor


    MCSE, MCT
    Wednesday, September 28, 2011 9:00 AM
  • Andreh,

    We're investigating the 401.1 error that a few people have reported this morning.

    The VBScript Popup relates to this FAQ entry on the http://transfers.ds.microsoft.com/ftm website, which may help those who are running into it, although the links embedded are also to the same site, so until we fix this, you'll get the 401.1 error.

    Thanks,
    Mike 

    I am using Internet Explorer and I keep getting error "There was an error launching File Transfer Manager" when I try to initiate a transfer. How do I fix this?

    In most cases this is due to some issues with ActiveX Controls/Scripting.

    Resolution: If you see an information bar at the top of Internet Explorer that says "This site might require the following ActiveX control..." then the Microsoft Program web site from where you had initiated the transfer was trying to install new FTM client on your computer and the installation was blocked. You can do one of the following:

    o    Dismiss the error dialog. Right click on the information bar and choose to install ActiveX control. Initiate the transfer again from the Microsoft Program web site.

    o    Alternatively, you can install FTM client from here and then initiate the transfer again from the Microsoft Programs web site.


    If you do not see an information bar, then the issue could have occurred due to your computer or network configured to block ActiveX controls.

    You can resolve this by first checking whether you already have the current version of FTM client. The procedure is explained here.

    If you don't have current version of FTM client then you can install it from here and try initiating the transfer again from the Microsoft Programs web site. 
    If neither of the above addresses the problem then your computer or network may have been configured to block ActiveX scripting. Currently, initiating transfers from Internet Explorer requires ActiveX scripting to be enabled. You can determine if this the cause through following steps:

    o    Check the security setting of Internet Explorer and whether it is blocking ActiveX scripting.

    o    If you are using a personal firewall or Internet security product then verify whether it has been configured to block ActiveX scripting.

    o    Verify with your network administrator whether ActiveX scripting has been disabled in your network.

    If ActiveX scripting is disabled in your environment then enabling it for signed ActiveX controls may fix the issue. If you do not want to enable it or enabling it does not fix the issue then contact support for the Microsoft programs web site where you saw this error.


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!
    Wednesday, September 28, 2011 2:00 PM
  • Code_monkey_br,

    Glad you're joining us from Brazil, however I highly recommend using IE and the MSFTM to download files from our site.  

    Using another browser will result in just using the browser itself to download, which as we saw over the last few weeks, will result in slow and incomplete downloads, regardless of any network improvements we could theoretically make.  Also, since we switched back to the older network with the FTM, traceroute information isn't useful to us anymore.

    Thanks
    Mike 


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!
    Wednesday, September 28, 2011 2:05 PM
  • Same problem for me.

    FTM fails to load and when I go to the http://transfers.ds.microsoft.com/ftm page I also get the 401 error.

    Most fustrating.

    Thursday, September 29, 2011 4:47 PM
  • Manchester Kurt,

    After reseting the IE9 to "factory default"  I was able to download and install the FTM automaticaly.

    "Internet Options" > "Advanced" tab > "Reset..." button

    Kind regards,

    Andreh Hyor


    MCSE, MCT
    • Edited by Andreh Hyor Thursday, September 29, 2011 4:59 PM
    Thursday, September 29, 2011 4:56 PM
  • Thanks for the suggestion, alas it is not working still.

     

    Interestingly I get exactly the same errors on my coroprate laptop that runs Windows XP SP2 and IE6.

     

    ?????????

    Thursday, September 29, 2011 5:10 PM
  • Manchester Kurt,

    Can you contact me directly via the site feedback link at http://technet.microsoft.com/subscriptions?

    Thanks,
    Mike 


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!
    Thursday, September 29, 2011 5:18 PM
  • I have emailed technet@eu.subservices.com with my fault. It that your address or should I be sending it to a different email address?
    Thursday, September 29, 2011 5:22 PM
  • We may have a solution here everyone, at least its worked for a few people.  Try going to http://207.46.254.61/ftm to see if you can get to the FTM installation.

    It looks like there's some DNS issues that are routing you to the wrong server altogether.

    Thanks,
    Mike 

     


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!
    Thursday, September 29, 2011 6:48 PM
  • Certainly worked for me.

     

    FTM gave some error upon first opening about an update failing but I can now download from TechNet so thanks, job done.

    Thursday, September 29, 2011 7:18 PM
  • I had the 401 error when trying to reinstall FTM. I emailed support yesterday and about an hour ago they replied with a lot of not very helpful info. One of the things they said was to go here:-

    http://transfers.one.microsoft.com/ftm/default.aspx?target=ts#misc 

    which gave me the same 401 error. Going to  http://207.46.254.61/ftm seems to have got me to the FTM pages. I'm going to see if I can reinstall it and get downloads working again.

    I'm really less than impressed that given the number of people complaining, that support didn't even acknowlege it as a known issue that was being looked into.

    Friday, September 30, 2011 9:55 AM
  • I got the same error as Manchester Kurt on the first attempt, but second time I'm now downloading.

    Friday, September 30, 2011 10:12 AM
  • I am downloading, however, I have the following error...

    'Unable to complete application validation... check is overridden'

    Friday, September 30, 2011 10:14 AM
  • I got that too. I just clicked "ok" (or what ever the possitive action was). I seem to have completed a download and am setting up a USB boot disk from the ISO image (Win 2008).

    So far, all seems ok.

    Obviously Microsoft need to work out how to get rid of the notification, but at least it's just annoying, rather than a dead end error.

    Friday, September 30, 2011 11:17 AM
  • Tried a test on the Exchange ISO download for a few minutes and it seems much improved (still not great). While the connection dropped to "trying to connect" two or three times, it picked back up much faster and was transferring quickly while connected. I may be able to get that ISO yet.

    I'll try again next week and will connect with you if I'm still having problems.

    BTW, having a thread open with someone actually answering questions is much appreciated. Thank you for your attention Mike.

    Friday, September 30, 2011 9:23 PM
  • It would be nice to know what the max speed we could expect is.

     

    I have a 60/60 mb fiber connection and the file transfer manager reports around 15mb download speed.

     

    What speed connections do you have to your download servers?

     

    What are peak hours?  What are the slowest hours?

    Friday, October 14, 2011 5:40 PM
  • I've been having problems with MFTM for the past few months now.  Every single time I try to download an ISO I get "trying to connect" error and eventually it gets cancelled.

    Prior to the past few months, I have honestly never had a single problem with these types of issues.

    I can throw in any diagnostics if need be.

    I'm in RR with a 50/5 connection.  My connection speed seems to be fine, it's just that it will constantly disconnect and put up that "trying to connect" error.

    Saturday, October 29, 2011 3:46 AM
  • Hey Mike, I'm still having a lot of problems connecting.  It seems like the servers are just being hammered.  I tried at 12AM Hawaii Standard Time this morning and sure enough I was able to pull down roughly 4000KB/s but as of 9:05AM HST I'm testing and it's slow and keep getting that "trying to connect" error.
    Saturday, October 29, 2011 7:03 PM
  • Hello,

     

    Im having problems to download .NET Framework 3.5!

    It is incredible slow. 0kb/s to 5kb/s.

     

    I have a 4mb dedicated connection. Any other download is fine...

    Fix this please!

     

    Thanks

    Thursday, November 03, 2011 5:15 PM
  • Hi Mike,

     

    still having really slow downloads here. It starts at around 9MB but then slowly goes to 300kb/s, although its always downloading at 300kb/s, its just the timer hasn't caught up yet.

     

    the file is from here:

     http://www.microsoft.com/download/en/details.aspx?id=4690

     

    I've downloaded it on several machines and several browsers ..I'm currently against the clock so its not great i have to wait ages. Its also failed once as well ..

     

    cheers,

    Jon

    Tuesday, November 22, 2011 1:17 PM
  • Downloading SBS 2008 Trial iso.

     

    Download starts at 500-600 kb/s. Few minutes later is down to 50kb/s. Normally downloads from MS are the only thing that maxes out my 100mB/s connection... The one time I'm depending on a download I'm stuck waiting for 13 hours now apparantly.

    Tuesday, January 24, 2012 2:56 AM
  • I usually have a decent speed of downloading my files from technet. Today I was trying to download an english dvd of Windows 7 x86 ultimate, I tried both the one with sp 1 and the original. My speed has been about 40kbps estimating about 14 hours. I have never had this problem before and I suspected perhaps the internet at my current location was having problems, I have been to 2 different locations to check the speeds and all are going about this speed.
    Wednesday, January 25, 2012 3:19 AM
  • Right now I'm getting somewhere between 50-250KBps (0.4-2mbps) with IE9 and MFTM while downloading WSBS2011E (4GB). As a test I started a concurrent IE9 download of Win7SP1 (1.9GB) from the Microsoft Download Center, and I getting 1.6 MBps (12.8mbps), so I know its not just my ISP. I say "just" because Road Runner is all over the place with throughput somewhere between 0.5mbps and 17mbps while downloading the Win7SP1 file. Does anybody know what's going on, and is there a more current thread to discuss it?
    Wednesday, February 01, 2012 12:25 AM
  • In order to speed up the MSDN application downloads, the developers or subscribers need to make sure that the web browser will always connect and access to US-located servers. Following the following steps to achieve this:

    1. Edit the HOSTS file located at %windir%\system32\drivers\etc\hosts by using Notepad or any other text editor (make sure that you have Administrator Rights when using Vista with UAC turned on).
    2. Add an entry to the HOST file for the global US Microsoft server:

      207.46.252.185 global.ds.microsoft.com

    3. In Internet Explorer, add https://global.ds.microsoft.com to the list of Trusted Sites (located in Tools > Internet Options > Security > Trusted Sites).
    4. In Internet Explorer, always allow cookies of https://global.ds.microsoft.com regardless of privacy policy by going to Tools > Internet Options > Privacy, and click on Sites button. Enter the URL (https://global.ds.microsoft.com) to Address of Website and click on Allow button.
    5. If the download has already begun and half way through, suspend the MSDN download and select or activate “Place application shortcut on the desktop” in the Microsoft File Transfer Manager Options in order to resume later.
    6. Open command prompt and run the command “ipconfig /flushdns” or simply reboot the computer.
    7. Start Microsoft File Transfer Manager from the Desktop to resume download from MSDN.
    Tuesday, March 27, 2012 9:43 PM
  • I used the following wget command:
    wget --no-check-certificate "<paste download link here>"

    Note: You may need the double quote chars.

    For example:
    wget --no-check-certificate "https://fp-pr1.ds.microsoft.com/TransferFile/FileTransfer.dll?Cmd=1&MN=1819372378&Dir=1&Mode=0&Off=0&TS=9046F81C-D22E-417E-ADDF-DE76304588EF&CVN=5,0,0,32"

    I am downloading a 2 GB file. ETA 9 hours...honestly what are we paying for!?

    Saturday, April 21, 2012 6:57 AM
  • Well, Mike, I hope someone can get to the root of the nightmare known as IE9.  I have been a Microsoft Proponent since the days when most PC's were still using MS-DOS!  In fact, to this very day I am the only person I know who has never bought ANYTHING made by Apple, and never will.  I stuck with you guys through the first release of Windows 95 (Oy!), the early days of NT and 2000, XP, Although I removed it within an hour of installing it, at least I tried Vista, but you guys finally redeemed yourselves with Windows 7 with one exception: Internet Explorer 9!  For the first time I am having to use a third party browser because a can't stand a browser taking control of my downloads. And I totally cannot believe you left us no way to disable the Download manager!  I had no choice but to completely disable the entire Internet Explorer!  All because you won't allow me to choose how I want to download files from the web: with a separate sub window for each file being downloaded. Another major downfall to IE9 is that it is as slow as a snail in this aspect.  I have paid a premium for the fastest available NIC, as well as business class internet for my home to get the speed and static IP address to launch my own private web server, and what happens?  you guys force a browser down my throat, against my will, that simply slows my entire system when in use.  I was lucky when it occasionally reached 1 Mbps when downloading large files, when Previous versions of explorer would zip through a 3 GB file download in only a couple minutes, now can take hours. And from my preview of  Windows 8, let's just say I fear for the future.  I'm not just some hick raving like a lunatic because I'm ticked off!  I graduated with honors from USC, class of '83, with a masters degree in Computer Science (the term used back in the early eighties rather that IT, or whatever they call it this week).  Anyway, I've said what I needed to say and I will do what I have to do to defend my right to choose what works for me!  Unix was the primary OS I worked with in college so I just might be migrating to Linux in the near future!  Although I would rather have Microsoft step back and consider the all too real potential for disaster they may be setting themselves up for!  I look forward to seeing the outcome!
    Saturday, April 21, 2012 11:47 PM
  • Jesus,

        I am trying to find an alternative to the MSFT File Transfer Manager since it stopped working AT ALL for me on Friday.  All I get is Status "Suspended" and it will not even START to download anything. 

       In you post, how did you connect to the Download FTP Site to do the GET???  I have WS-FTP Pro and can write a script, but I need to connect in order to do a GET.  Also, where did you get the Download Link from? How do you ascertain that info from the User Downloads in TecNet?

    Thanks in advance...

    Mat


    Chief RuleMaker

    Wednesday, April 25, 2012 7:45 PM
  • Trying to download Win2k8 and the download peaks at 240kB/sec, in IE9, MSFT or Firefox. Since it is taking hours I kicked off a downlaod from Symantec, getting 1.2 MB/Sec while still downloading at 240 KB from MS.

    Friday, April 27, 2012 2:13 AM
  • "I kicked off a download from Symantec"

    I don't mean to sound "dumb" magenb, but HOW did you do that???  What am I missing in figuring out how to download from TechNet User Downloads using "any other tool"???  Any help or pointers (hopefully well detailed) will be greatly appreciated!

    Chief RuleMaker

    Friday, April 27, 2012 11:28 PM
  • Magneb is saying that he gets 1.2 mbit/sec when he downloads from Symantec, but only 240 kb/sec when downloading from Subscriber Downloads.  

    Chief RuleMaker, sorry for the delay in my response.   What is the download folder you're attempting to download to?  The FTM has an undocumented limitation that prevents downloads into folders or paths containing the word 'system' in it, to somehow prevent users from accidentally downloading into their c:\windows\system32 directories.   This sometimes trips users up because they download Windows 7 and Windows Server 2003 into a folder called "operating systems."

    Feel free to reach out to me directly so we can trade a bit more information.  Do this by clicking the site feedback link at the bottom of this link: http://msdn.microsoft.com/subscriptions

    Thanks,
    Mike


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!

    Monday, April 30, 2012 6:50 PM
  • Trying to download Ms robotics developers studio 4 using secure download manager.

    Experiencing very slow download speed and downloading in small bursts. Downloading from Mumbai, India.

    Tracert info

    Tracing route to e5.onthehub.com [64.225.157.193]
    over a maximum of 30 hops:

      1   987 ms     4 ms     1 ms  192.168.1.1
      2     *        *        *     Request timed out.
      3    33 ms    31 ms    15 ms  static-mum-59.185.97.182.mtnl.net.in [59.185.97.
    182]
      4     *       11 ms    11 ms  static-mum-59.185.97.177.mtnl.net.in [59.185.97.
    177]
      5    11 ms    11 ms    42 ms  AES-Static-177.105.144.59.airtel.in [59.144.105.
    177]
      6   262 ms   262 ms   262 ms  AES-Static-122.36.144.59.airtel.in [59.144.36.12
    2]
      7   249 ms   249 ms   250 ms  peer1.com.any2ix.coresite.com [206.223.143.79]
      8   249 ms   248 ms   247 ms  10ge.ten1-1.la-600w-cor-2.peer1.net [216.187.88.
    146]
      9   284 ms   282 ms   287 ms  10ge-ten1-2.dal-eqx-cor-1.peer1.net [216.187.124
    .122]
     10   282 ms   281 ms   281 ms  10ge-ten1-1.dal-eqx-cor-2.peer1.net [216.187.124
    .134]
     11   313 ms   313 ms   314 ms  10ge-ten2-1.atl-telx-cor-1.peer1.net [216.187.12
    4.118]
     12   312 ms   312 ms   312 ms  216.187.120.210
     13   311 ms   333 ms   312 ms  64.224.0.146
     14   312 ms   312 ms   312 ms  e5.onthehub.com [64.225.157.193]

    Trace complete.

    Please advice on the issue to get a good downloading speed.


    • Edited by oemeo Monday, May 28, 2012 1:43 PM
    Monday, May 28, 2012 1:42 PM
  • Hi, I initiated a download using Secure Download Manager. Its Dead slow. In last 48Hrs its jst 1% although I am using broadband with speed of 1mbps.

    Can you help me out with how to increase its speed??

    Sunday, September 16, 2012 1:47 PM
  • Is this some sort of sick joke? I've been sitting at 0% on a download of windows 7 from dreamspark via SDM for the better part of 3 hours.
    Friday, September 28, 2012 11:54 PM
  • I've just obtained Win 7 64 bit and IE9. I cannot finish large downloads - re-installing my programs! a dll file has been blocked (iefdm2.ddl) as well

    Chris Bishop

    Monday, October 08, 2012 7:49 PM
  • This looks to be an ongoing issue (for what seems like years according to the multiple threads I found).

    I have been trying for two hours now to download 750MB (Microsoft Office 2010 Plus x64) on a 20Mbps (down/up guaranteed CIR) and I it looks like I am being capped at 200K/s.

    We've been a partner for over 10 years, and when TechNET went to subscriber downloads I was concerned, and this is why.

    I would expect a company like Microsoft to contract with a content delivery provider that could handle the load, but it seems that is not the case.

    Friday, October 19, 2012 6:11 PM
  • Hmm, I just downloaded SQL 2008 which crawled along at ~250kb/s for the entire duration of the download - and this is from an educational establishment where I should be expecting to download at over 20+ mb/s!  I am now facing the horror of downloading SP1 for it now and the 'continue' option to start the download hasn't even turned up yet after 10 minutes. 

    Please fix this, Microsoft!!

    Monday, October 22, 2012 12:32 PM
  • This is really a joke,  Microsoft spent Billions on these global data centers and I have to wait 2 hours for a simple windows download.  Money well spent, ignore your customers be living in the 1900s and limiting our bandwidth to 300K. 

    They just don't get it.  I have to write this stuff down so when my kids ask me why Microsoft isnt around any more i can tell them that Microsot forgot they are a service company.  They are not intitled to our money. we have a choice.

    I am settng up an appilcatuion that could just as easily run on Open source.  My boss likes the comfort he feels when spending $800 on a server license.  I have to wait 2hrs to get the installer.

    What a Joke.

    Friday, October 26, 2012 8:44 PM
  • I've been having problems downloading files from volume licensing center for what seems to be forever. 

    Just 5 minutes ago i needed to download Sql Server 2008 R2 and i get continous error and the file won't even start downloading, i tried downloading windows 7 enterprise to see if there was any change but no. Still no downloaded file. I find it hard to accept that a company like MS could have such a bad service. 

    Step up and fix these issues please. 

    Best Regards / H

    Wednesday, November 07, 2012 2:19 PM
  • Same problem here... 

    Even after a suggested update (of the SecureDownloadManager) it didn't get any better.


    Tuesday, November 20, 2012 6:52 PM
  • Currently trying to download SQL Management Studio 2012 using the SDM. 

    It's been an hour now and its only up to 12% of a measly 600MB download.
    Not only that it now seems to have frozen completely.

    Serious issue, needs attention.


    Friday, November 30, 2012 12:32 AM
  • 14/14 Link and this is the BS I get? This is wasting my time and money... This is ALL THE TIME. Any time I try to download anything from MS I have fucking headaches... This is a joke that you treat your partners - the people out there making YOU money in this way.

    Stop scrimping on bandwidth and just open it up - You want me to revert to torrents or something? I don't see any other choice at this point seeing as MS can't provide download infrustructure - it takes DAYS to download, downloads just slow down and down until they just stop. FUCKING FIX IT.

    Sunday, December 02, 2012 11:31 PM
  • This is really bad - I'm trying to download a 2GB ISO from Dreamspark via the SDM and the download didn't even seem to start for the first 15 minutes, it just stayed at 0%. This is with a 50Mbit-VDSL connection, by the way. Way to go, Microsoft.
    Monday, December 03, 2012 11:53 AM
  • I need Visio for my final year project, it's been stuck at 89%, and nothing I do can make it budge - I can't even find any way to reset the download and start over. What gives, MS? You've had over a year to tackle this.

    Saturday, December 15, 2012 4:05 PM
  • Well, I for one can say that if this issue isn't fixed the next time my Technet sub is up for renewal I won't be renewing. It shouldn't take 1+ hours to download a 341mb file - and that's if I don't have to restart the download because it stalls out. Seriously, one of the biggest tech companies on the planet can't figure out for over 2 years how to fix this issue? Every single time I have to download something, I have to stop and search the web to see if there's any known fixes for the issue. 

    Tuesday, December 18, 2012 4:17 PM
  • unbelievable! When does the bug fix?

    Tuesday, December 18, 2012 9:30 PM
  • Hi all,

    I've found a possible solution for extremely slow download speeds.

    possible cause under Windows Vista, 7, 8 is TCP/IP version 6 and/or QoS enabled in your network adapter.

    If you encounter a slow download, e.g. 10% of what you expected, then try the following:

    1. First of all, closing opened applications is recommended.
    2. Open Network Properties (Start > Network > Rightclick > Properties)
    3. Open "Adapter Settings" at the left side of the dialog
    4. Locate the adapter that you are currently connected with your Internet. In most cases this is the "Local Area Network" or "Wireless Network"
    5. Rightclick > Properties on the adapter
    6. Disable the checkboxes in the dialog for "QoS" and "Internet Protocol Version 6"
    7. Apply dialog with OK
    8. Rightclick > Properties on the adapter, then "Disable" (you will loose internet connection)
    9. Rightclick > Properties on the adapter, then "Enable" (you will soon be reconnected)

    I don't use an english version, so some names may vary.

    You can easily undo the steps again, just enable the checkboxes again.

    Effects:

    Before the increase, my Windows 7 setup (3 GB) download didn't finish within 15 hours.

    After the increase it finished 7% of the whole download within few minutes.

    Side effects:

    Disabling TCP/IP version 6 will probably have no effect on > 95% of all computers.

    Disabling QoS (quallity of service) may have effect on some computers (approx 10%) causing worse performance duriing realtime conversations such as Skype, video conferences etc.

    I am a little bit of disappointed from Microsoft in using that Secure Download Manager. This is not the quality and experience that I know and expect from Microsoft for so many years. Nevertheless, special thanks to Microsoft for the great products.

    Best regards, Kadir

    Friday, January 04, 2013 12:52 PM
  • Hello!

    I'm having the same problem, SDM has stopped downloading, I did a lot of things to solve this problem and it didn't worked. Is it possible to solve this problem a little faster?

    Thank you!
    Sunday, January 20, 2013 10:34 AM
  • Unpacking error. The product did not unpack correctly. Please download the product again.
    Sunday, January 20, 2013 5:28 PM
  • Trying to download Dynamics CRM Workgroup Server 2011 and it wont mount saying its corrupted.. :/ hmmm
    • Edited by Ryan Easte Saturday, February 09, 2013 10:08 AM
    Saturday, February 09, 2013 10:08 AM
  • Add me to this list.  An hour later at 21% for a 2.4GB download?  Not an improvement by any stretch.  And these numbers are AFTER trying the suggestion to turn off IPv6 and QoS.  That did nothing as far as I can tell.  Windows 7 x64 here.  Disappointing.
    Tuesday, March 05, 2013 3:58 PM
  • Thanks to MCT Download Center, I can now experience the good ol' dial-up modem speeds! :)

    Seriously guys... Are you capping the bandwith per session? I am absolutely sure that it ain't my connection that sucks... Will you be so kind and finally let us download using our own download managers? Got a training in a couple of days and you got me praying for that download to finish before class starts...

    Best regards,
    Haluk

    Wednesday, March 27, 2013 9:06 AM
  • Still having slow download problems and when my program does finally download and I burn the iso to a disk, I get multiple errors when I try to install the program on another machine.  So far in 2 separate downloads of the same program, fresh DVD and reformated hard drive I have gotten error message 0xc000007a on the first install attemopt, and 0x80070017on the second install attempt, bothe installs were Win 8.  I saw the instructions for Windows 7 on tracing, tried it on Windows 8 didn't seem to work, however I am not experienced doing this could you explain it for a Frosh? 

    If it was easy everyone would be doing it




    Wednesday, March 27, 2013 8:19 PM
  • Downloading Windows 7 with SP1 from Volume License Centre.

    Starts at over 1MB/s then progressively slows down 1 or 2 KB/s at a time until down to 100 or less then just pointless downloading. I don't have fucking hours to fuck around with this. Stop being fucking poor, stop using this thread to dump all the complaints in one place to ignore them.

    We pay GOOD MONEY for our licensing. We paid for these downloads to work. Fix it NOW.

    Monday, April 22, 2013 6:05 AM
  • Did not work for me.

    Still downloading at 159 kb/s, back to the 80's !!

    Wednesday, June 12, 2013 7:14 PM
  • Had an instance where a new client called me up and wanted me do spin up a VM with server 2012 ASAP.  After spending 3 hours getting "Download was interrupted" I  lost the business. Shame

    Friday, June 28, 2013 4:48 AM
  • Yes, was going to demo something today, but client lost interest.

    Happens from EVERY ISP and EVERY Browser at all client sites I have tested in Australia. How can we sell high availability solutions, if Microsoft can't provide it to its partners or even bother responding to these complaints.

    Downloading from other vendors is at 1.2MB/s and even from other MS sites is fine. Get less than 20KB/s ONLY from the Microsoft Partner Site.

    Tracert (minus Customer info) below.

      3     4 ms     2 ms     2 ms  core-george-spectrum.com.au [202.68.168.17]
      4     6 ms     7 ms     3 ms  202.92.125.61
      5     3 ms     3 ms     2 ms  po40.sclarbrdr01.aapt.net.au [202.10.14.194]
      6     2 ms     3 ms     2 ms  syd-optus.gw.aapt.net.au [203.8.183.45]
      7     *        *        *     Request timed out.
      8     *        *        *     Request timed out.
      9     *        *        *     Request timed out.
     10     3 ms     4 ms     2 ms  59.154.57.254
     11     5 ms     4 ms     4 ms  59.154.59.10
     12     4 ms     3 ms     3 ms  a125-56.204-98.deploy.akamaitechnologies.com [125.56.204.98]

    Other sites have tracerts that look like this

      2     *        *        *     Request timed out.
      3     *        *        *     Request timed out.
      4     *        *        *     Request timed out.
      5     *        *        *     Request timed out.
      6     *        *        *     Request timed out.
      7     *        *        *     Request timed out.
      8     *        *        *     Request timed out.
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13     3 ms     4 ms     4 ms  a125-56.204-112.deploy.akamaitechnologies.com [125.56.204.112]




    • Edited by Tony Nexus Thursday, September 05, 2013 1:15 PM
    Thursday, September 05, 2013 12:42 PM
  • Hello

    9/19/2013 @ 8:20pm onward.. Trying to download from east coast USA.  Doesn't matter which file the best it seems to do is about 9.8k (as in kilobits).. pretty sad on a 50mbit line..

    Friday, September 20, 2013 12:41 AM
  • Downloading Windows 7 with SP1 from Volume License Centre.

    Starts at over 1MB/s then progressively slows down 1 or 2 KB/s at a time until down to 100 or less then just pointless downloading. I don't have fucking hours to fuck around with this. Stop being fucking poor, stop using this thread to dump all the complaints in one place to ignore them.

    We pay GOOD MONEY for our licensing. We paid for these downloads to work. Fix it NOW.

    While I disagree with the mis-use of perfectly good Anglo Saxon words, I concur that this is intolerable.  I simple cannot get any ISO download to work - It starts off at 2Mbps+ and then falls steadily and rapidly to around 27kbps.  This means that the download never completes as it times out some time during the night.

    As this problem has been going on for at least 3 years, I really think it's time for MS to DO SOMETHING ABOUT IT


    Glyn Radcliffe-Brine

    Monday, October 14, 2013 4:43 PM
  • Same problem here, I tried to download server 2012 r2 and windows 8.1, none of these downloads finished.
    Friday, October 18, 2013 6:22 AM
  • Same here.  Very frustrating.

    Friday, October 18, 2013 9:58 AM
  • I tried to donwload Windows 7 with SP1 several times this week. Either I get incredible low download speeds (~15k/s), not the complete file, or a completely empty file. I also had a colleague giving it a try but the same problems prevailed, first very slow download speed (~15k/s) and after a while the download stopped completely. When download things from other software vendors I rarely see speeds under 500k/s.
    Friday, October 18, 2013 10:26 AM
  • I have the same problem downloading  Windows 8.1 at the moment both at home and at work. Cant get a download to complete or very slow speeds.
    Friday, October 18, 2013 6:30 PM
  • This is too bad.... we have a 200 Mbit down/up connection...


    Regards,
    Allan Kjaer (blog)
    Microsoft MCP, MCDST, MCSA 2003, MCTS Configure Exchange 2010, MCITP Server Administrator 2008
    Check Point CCSA, CCSE
    Cisco CCENT, CCNA
    IT Service Management ITIL Foundation Version 2011

    Friday, October 25, 2013 12:04 PM
  • Downloads were very slow for me for the past few days. I have been trying to download the Win 8.1 and not having any success.

    Initially downloads would only get 85Meg of the 2.4GB ISO file and then just stop. With the download manager it was even much more annoying. At the 85Meg point the download manager would grab focus - interrupting my work. It did this because it got a disconnect and then had to reconnect. Annoying "feature" there. And it did this even if it was minimized.

    BTW MSDN site was okay as I downloaded the VS 2013 very quickly.

    I do need to get the 8.1 download as my Win 7 licences expire, so I much upgrade all the machine using those licences.

    I suppose I could get 8.1 from MSDN and use the Partner Licence Key - is that okay???

    S.


    Oracle, SQL Server databases designed and built

    Wednesday, October 30, 2013 11:47 PM
  • What MS could do is put some mirrors in around the world. MS has Azure data centres in a number of countries, so this does seem possible.

    Oracle, SQL Server databases designed and built

    Wednesday, October 30, 2013 11:52 PM
  • I just downloaded the 348Mb VSphere client installer in under 2 minutes over our 20Mbps Fibre connection.

    Then I logged into VLSC and tried to download the 800Mb Publisher 2010 installer and got 12Kbps and an ETA of 3 days. 

    Same thing happens for all VLSC files and also if trying to download from my InTune portal. Anything non-Microsoft works perfectly. 

    I'm depressed to see that this forum is nearly two months old, guess I should probably not hold my breath for a fix.

    Thursday, October 31, 2013 5:15 PM
  • Hi

    Same problem here :/

    Regards

    Robban

    Friday, November 01, 2013 10:34 AM
  • Downloads were very slow for me for the past few days. I have been trying to download the Win 8.1 and not having any success.

    Initially downloads would only get 85Meg of the 2.4GB ISO file and then just stop. With the download manager it was even much more annoying. At the 85Meg point the download manager would grab focus - interrupting my work. It did this because it got a disconnect and then had to reconnect. Annoying "feature" there. And it did this even if it was minimized.

    BTW MSDN site was okay as I downloaded the VS 2013 very quickly.

    I do need to get the 8.1 download as my Win 7 licences expire, so I much upgrade all the machine using those licences.

    I suppose I could get 8.1 from MSDN and use the Partner Licence Key - is that okay???

    S.


    Oracle, SQL Server databases designed and built

    Chameeya, what site are you having trouble downloading from? It seems you're saying that the MSDN Site works fine.

    Edit: To be sure, you'll have to review the Licenses you own. I can't say for sure, but I think its likely that this is OK.

    Thanks,
    Mike


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!


    Friday, November 01, 2013 1:58 PM
  • IE11 & firefox 25 on Windows 8.1

    www.microsoft.com/Licensing

    downloads, stop, or break half way with "completed" causing corrupt iso's, or download interrupted message is displayed.

    Windows 2012r2 seems to be impossible to download.

    Wednesday, November 06, 2013 2:39 PM
  • Yes we are having particular problems with Windows Server 2012 R2 and Windows 8.1 from MSPPDD (Microsoft Partner Downloads). By 'problems' I mean I've been unable to even initiate a download for a couple of weeks now. Using direct browser download doesn't work either.

    However., we also have an MSDN subscription and the Windows Server 2012 R2 download from there worked OK (albeit quite slow).

    Wednesday, November 06, 2013 4:36 PM
  • Hello Everyone!

    We are a little over due to share an update with you over progress on the issue we've heard from a number of you about: downloads not completing, or continuing very slowly.

    This has been a big frustration for some, but we've seen a very steady decline over the number of complaints that have come in since last week, and so we're checking in with you about how its been working.  We've heard a few people say that things have improved, but we'd like your help for us to get a better feel for where we stand.

    Edit: we no longer need traceroute information!

    Lets use this thread.  I'll keep my attention focused here, and if you ask me questions, I'll get answers for you.

    Thanks,
    Mike 


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!




    Download has not improved over pass 5 days. A single ISO download can take as much as 10 hours and still no good for burning CD with it.

    We have 100Mb cable connection but achieving only 50Kbp performance from MS download site.

    Thursday, November 07, 2013 2:41 PM
  • No improvement here, still cannot even initiate downloads:

    "The server at all.fullproduct.download.microsoft.com is taking too long to respond."

    Thursday, November 07, 2013 3:15 PM
  • New posters to this thread please note that the original post was in 2011 about an event that occurred in 2011.  Today, download speed issues are unrelated the event that occurred back then.

    Also, please note that this thread is only regarding TechNet Subscriptions Downloads.  Downloading from other sites at Microsoft use a different download service altogether, and can't be addressed through posts here.

    Thanks,
    Mike


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!

    Thursday, November 07, 2013 5:02 PM
  • Thanks Mike.

    Would you mind pointing us in the right direction to get these issues looked at? This is clearly quite a widespread problem. 

    Regards,

    Mark

    Thursday, November 07, 2013 5:15 PM
  • We are also having this problem with Server 2012 R2 and Windows 8.1 ISOs currently via MSDN.  We receive Failed - Network Error messages, or the ISO download "completes" but the install errors out when we try to run it (we confirmed the downloaded ISOs are corrupt with SHA1 checking.)  I've been fairly persistent and have so far reproduced it on Chrome and IE, both with and without the download manager.  We're using a very fat business circuit for these downloads, and can confirm based on the phone not ringing off the hook that our internet connection isn't flaking out.  (We host a few hundred people's worth of Remote Desktop sessions here, if we had so much as a blip our phones would catch fire and melt.)
    Thursday, November 07, 2013 10:12 PM
  • Thanks Mike.

    Would you mind pointing us in the right direction to get these issues looked at? This is clearly quite a widespread problem. 

    Regards,

    Mark

    Sure thing Mark.  Which service are you having issues with?

    Thanks,
    Mike


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!

    Friday, November 08, 2013 7:43 PM
  • We are also having this problem with Server 2012 R2 and Windows 8.1 ISOs currently via MSDN.  We receive Failed - Network Error messages, or the ISO download "completes" but the install errors out when we try to run it (we confirmed the downloaded ISOs are corrupt with SHA1 checking.)  I've been fairly persistent and have so far reproduced it on Chrome and IE, both with and without the download manager.  We're using a very fat business circuit for these downloads, and can confirm based on the phone not ringing off the hook that our internet connection isn't flaking out.  (We host a few hundred people's worth of Remote Desktop sessions here, if we had so much as a blip our phones would catch fire and melt.)

    Agape,

    Sorry about this.  Go ahead and contact me via site feedback.  What this will do is put an email in my inbox, and then I'll reply back to you and you can send me some screenshots of your experience as well as the email address for your Microsoft Account that you use to access your TechNet Subscription.  

    It will be particularly important to understand 1) what operating system and browser you're using to conduct the downloads that fail, 2) what files fail, and if any do not fail (try windows 7 to test this), and 3) if you've tried your download outside your corporate firewall/proxy (some of which do not allow byte-range http requests, and use NTLM proxy authentication, both of hinder the Akamai DLM).  To contact me please visit http://technet.microsoft.com/subscriptions and scroll all the way down and click on 'site feedback.'  

    Thanks!
    Mike


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!

    Friday, November 08, 2013 7:48 PM
  • I'm getting speed issues downloading from the VLSC and Intune.

    Thanks

    Mark

    Sunday, November 10, 2013 12:37 AM
  • These issues has been going on from 2010?? I am downloading Windows Server 2008 R2 from VLSC and my average download speed is somewhere north of 400kbps. I am on a corporate network with corporate grade Internet connection  (40/20 Mbps). How do you explain this?

    I know MS sucks big time but this is like suck ass! I don't think MS tech knows how to do Internet. Period.

    Tuesday, November 12, 2013 8:23 PM
  • I know MS sucks big time but this is like suck ass! I don't think MS tech knows how to do Internet. Period.

    Wow, that's a little much.

    Plus, VLSC != TechNet Subscriptions. I realize that this is a long thread, but see this post:

    http://social.technet.microsoft.com/Forums/en-US/e1f57272-f07b-4d60-8f42-c49d46c024e6/subscriptions-downloads-slow-not-finishing-from-subscriptions-team?forum=tnfeedback#3e4650f4-f925-4c91-a74f-5ab437944eb9


    Don't retire TechNet! - (Maybe there's still a chance for hope, over 12,300+ strong and growing)


    Tuesday, November 12, 2013 8:30 PM
  • yea I'm going to go ahead and lock this thread.  Problems that resulted from when TechNet switched servers 2 years ago, and then went away 3 weeks later when we switched back, are not causing anyone's download problems today, and certainly not those on the VLSC.

    This thread is locked.  If you have a new problem with the TechNet subscriptions download service, please make a new thread here.  If you're having issues with the VLSC, the help they've put together appears to be this FAQ, which includes an option to contact them for help: https://www.microsoft.com/Licensing/servicecenter/Help/FAQDetails.aspx?id=104

    Thanks,

    Mike


    MSDN and TechNet Subscriptions Support
    Read the Subscriptions Blog!


    Tuesday, November 12, 2013 8:42 PM