Issue #1 resolved. Steve's blog talked about KB 960499, but it is out dated. It should be KB2509488 (http://support.microsoft.com/kb/2509488). It is caused by the file called MSO.DLL. The good PC has version of
MSO.DLL in 12.0.6554.5001, the bad PC has version in
Microsoft is conducting an online survey to understand your opinion of the Technet Web site. If you choose to participate, the online survey will be presented to you when you leave the Technet Web site.