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SBS2011 Companyweb Fax Center - Name of sender / Caller ID / Time Received are blank

    Question

  • Hi all,
    I have installed a SBS2011 standard with a Brooktrout TruFax 200E for fax capabilities.
    Faxes are received wonderfull at the moment.

    However the routing to companyweb is functioning, but does not fill out the fields:
    Name of sender / Caller ID / Time Received
    The field Name contains the next data: YEARMONTHDAY-HOURMINUTESSECONDS-CALLERID
    The number of pages are also shown.

    How can I make that all colums are filled in correctly??

    Friday, April 08, 2011 7:56 AM

Answers

  • Update Rollup 1 for Windows Small Business Server 2011 Standard is available:
    http://support.microsoft.com/kb/2555251

    Issue 5

    <script type="text/javascript">// <![CDATA[ loadTOCNode(3, 'summary'); ]]></script> Consider the following scenario:
    • You route faxes to a Microsoft SharePoint website in Windows Small Business Server 2011 Standard.
    • You open Fax Center to view the received faxes.

    In this scenario, the "Name of sender," "Caller ID," and "Time received" columns for these faxes are blank. Only the number of pages and the TIFF file names are displayed.

    Install update rollup for SBS to fix this.

    Thursday, September 22, 2011 7:04 AM

All replies

  • I'm experiencing this issue on all my clients' SBS2011 server.

    Pete

    Tuesday, April 12, 2011 5:03 PM
  • You running Symantec?
    Tuesday, April 12, 2011 8:32 PM
  • I recently upgraded my servers from v6.5.2 to v6.5.5.255 (last version) of Symantec Mail Secuirty for Exchange.  The servers are NOT running Symantec Endpoint Proection.

    Pete

    Wednesday, April 13, 2011 1:32 AM
  • I completely uninstalled Symantec Mail Secuirty for Exchange, restarted the server and the results are the same.  Still no Name of sender / Caller ID / Time Received.

    Pete

    Wednesday, April 13, 2011 2:10 AM
  • SBS2011 is a migrated installation from SBS2003.

    Additional software running is ePO 4.6

    McAfee GroupShield 7.02

    McAfee VirusScan Enterprise 8.8

    However this problem was already present before the installation of the security package.

     

    The problem is in companyweb itself, so all clients have this problem.

    The fax logfile shows:

     "Completed" "Call completed" "0x00000012" 4/12/2011 19:50:30 4/12/2011 19:51:27 "Brooktrout Line #1" "C:\ProgramData\Microsoft\Windows NT\MSFax\Queue\1CBF93A1D3F2C.tif" 14506 "Company name" "011xxxxxx003211xxxxxx" "003211xxxxxx" "003211xxxxxx" 1 "0x0401cbf93a1d3f2c"

     

    The values in red are changed for privacy.

     

    Roeland

    Wednesday, April 13, 2011 5:01 AM
  • This is an known issue in Windows SBS 2011 and Microsoft SBS team is working on this.

    Thanks,

    Fang Xie [MSFT]

    Monday, May 09, 2011 2:28 AM
  • This is an known issue in Windows SBS 2011 and Microsoft SBS team is working on this.

    Thanks,

    Fang Xie [MSFT]

    Thanks for the reply.

     

    I generally follow all the SBS stuff and I was unaware of this glitch. Is there a page that lists erratta like this?

    Also is there an ETA on a fix for this? I just rolled out my first SBS 2011 box that uses faxing and we are kind of bummed that this isn't working right.

     

     

     

    Wednesday, July 06, 2011 3:29 PM
  • Good suggestion.  I'll start a wiki post.  I'm asking about a ETA.
    Wednesday, July 06, 2011 3:48 PM
  • I'm very appreciative, as always :)

     

     

    Friday, July 08, 2011 3:06 AM
  • I'm waiting on this fix as well.  I build out and support 8 SBS networks for various customers.  I have 2 migrated to SBS 2011, and this is another one of the issues that is holding us back from moving forward on the other migrations.

    Friday, July 15, 2011 7:36 PM
  • Update Rollup 1 for Windows Small Business Server 2011 Standard is available:
    http://support.microsoft.com/kb/2555251

    Issue 5

    <script type="text/javascript">// <![CDATA[ loadTOCNode(3, 'summary'); ]]></script> Consider the following scenario:
    • You route faxes to a Microsoft SharePoint website in Windows Small Business Server 2011 Standard.
    • You open Fax Center to view the received faxes.

    In this scenario, the "Name of sender," "Caller ID," and "Time received" columns for these faxes are blank. Only the number of pages and the TIFF file names are displayed.

    Install update rollup for SBS to fix this.

    Thursday, September 22, 2011 7:04 AM
  • I installed this on two SBS2011 machines that were having this issue and I still don't get CID either in the Fax Center on companyweb or in Windows Fax and Scan.

    So I'm curious if this actually worked for anyone?

    PS - I know the install worked because I also did the sharepoint update and then I got the new PSConfig alert.


    • Edited by Sean P T Thursday, September 22, 2011 1:16 PM Added PS
    Thursday, September 22, 2011 1:14 PM
  • It works for me.

    Even some older faxes have now the information displayed. (until the date 16/09/2011 12:00)

    Thursday, September 22, 2011 1:18 PM