none
Issues installing SP1 on 2008 R2, logs inside post

    Question

  • Hello,

    I'm having issues installing SP1. It installs and reboots, but then rolls back.  Below are the logs.  Looks like something related to tsprint.inf  I tried to find the tsprint.inf_amd64_neutral_c48d421ad2c1e3e3 folder after the role back completed, but I couldn't find it. I found a similair tsprint.inf_amd64_neutral folder, but hex numbers where different then c48d421ad2c1e3e3 not sure if this is the issue since the error states access denied instead of not found, etc

    2013-07-12 04:33:39, Info                  CBS    Doqe:   q-install: Inf: wvmic.inf, Ranking: 1, Device-Install: 0, Key: 55, Identity: wvmic.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7601.17514, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
    2013-07-12 04:33:39, Info                  CBS    Doqe:   q-install: Inf: wdmvsc.inf, Ranking: 1, Device-Install: 0, Key: 56, Identity: wdmvsc.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7601.17514, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS
    2013-07-12 04:33:39, Info                  CBS    Perf: Doqe: Install started.
    2013-07-12 04:33:39, Info                  CBS    Doqe: [Forward] Installing driver updates, Count 53
    2013-07-12 04:33:43, Info                  CBS            INSTALL index: 0, phase: 1, result 0, inf: tsgenericusbdriver.inf
    2013-07-12 04:33:43, Info                  CBS            INSTALL index: 1, phase: 1, result 0, inf: tsusbhubfilter.inf
    2013-07-12 04:33:43, Info                  CBS            INSTALL index: 2, phase: 1, result 0, inf: rdmdrv.inf
    2013-07-12 04:33:43, Info                  CBS            INSTALL index: 3, phase: 1, result 5, inf: tsprint.inf
    2013-07-12 04:33:44, Info                  CBS    DriverUpdateInstallUpdates failed [HRESULT = 0x80070005 - E_ACCESSDENIED]
    2013-07-12 04:33:44, Error                 CBS    Doqe: Failed installing driver updates [HRESULT = 0x80070005 - E_ACCESSDENIED]
    2013-07-12 04:33:44, Info                  CBS    Perf: Doqe: Install ended.
    2013-07-12 04:33:44, Info                  CBS    Failed installing driver updates [HRESULT = 0x80070005 - E_ACCESSDENIED]
    2013-07-12 04:33:44, Error                 CBS    Startup: Failed while processing non-critical driver operations queue. [HRESULT = 0x80070005 - E_ACCESSDENIED]
    2013-07-12 04:33:44, Info                  CBS    Startup: Rolling back KTM, because drivers failed.
    2013-07-12 04:33:44, Info                  CBS    Setting ExecuteState key to: CbsExecuteStateStageDrivers | CbsExecuteStateFlagRollback | CbsExecuteStateFlagDriversFailed
    2013-07-12 04:33:44, Info                  CBS    Progress: UI message updated. Operation type: Service Pack. Stage: 1 out of 1. Rollback.
    2013-07-12 04:33:44, Info                  CBS    Progress: UI message updated. Operation type: Service Pack. Stage: 1 out of 1. Rollback.
    2013-07-12 04:33:44, Info                  CBS    Doqe:   q-unstage: Inf: tsgenericusbdriver.inf, Ranking: 1, Device-Install: 0, Key: 1, Identity: tsgenericusbdriver.inf, Culture=neutral, Type=driverUpdate, Version=6.1.7601.17514, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS

    ----------------------------------------------------------------------------------------------------------------------------------------------------

         sto: {Publish Driver Package: exit(0x00000000)} 14:51:46.551
         sto: {Publish Driver Package: C:\Windows\System32\DriverStore\FileRepository\rdmdrv.inf_amd64_neutral_ec53578680c3d0ea\rdmdrv.inf} 14:51:46.551
         sto:      Publishing driver package:
         sto:           Driver Store   = C:\Windows\System32\DriverStore (Online | 6.1.7600)
         sto:           Driver Package = C:\Windows\System32\DriverStore\FileRepository\rdmdrv.inf_amd64_neutral_ec53578680c3d0ea\rdmdrv.inf
         sto:           Flags          = 0x00000000
         idb:      Published 'rdmdrv.inf_amd64_neutral_ec53578680c3d0ea\rdmdrv.inf' to 'C:\Windows\INF\rdmdrv.inf'
         idb:      Published driver store entry 'rdmdrv.inf_amd64_neutral_ec53578680c3d0ea'.
         sto:      Published driver package INF 'rdmdrv.inf' was changed.
         sto:      Active published driver package is 'rdmdrv.inf_amd64_neutral_ec53578680c3d0ea'.
         inf:      Opened INF: 'C:\Windows\System32\DriverStore\FileRepository\rdmdrv.inf_amd64_neutral_ec53578680c3d0ea\rdmdrv.inf' ([strings])
         inf:      Opened INF: 'C:\Windows\System32\DriverStore\FileRepository\rdmdrv.inf_amd64_neutral_ec53578680c3d0ea\rdmdrv.inf' ([strings])
         sto:      Indexing 'rdmdrv.inf' into driver index under 'rdmdrv.inf_amd64_neutral_ec53578680c3d0ea'.
         sto:           Indexed file 'rdmdrv.sys'.
         sto:      Published driver package. Time = 31 ms
         sto: {Publish Driver Package: exit(0x00000000)} 14:51:46.583
         sto: {Publish Driver Package: C:\Windows\System32\DriverStore\FileRepository\tsprint.inf_amd64_neutral_c48d421ad2c1e3e3\tsprint.inf} 14:51:46.583
         sto:      Publishing driver package:
         sto:           Driver Store   = C:\Windows\System32\DriverStore (Online | 6.1.7600)
         sto:           Driver Package = C:\Windows\System32\DriverStore\FileRepository\tsprint.inf_amd64_neutral_c48d421ad2c1e3e3\tsprint.inf
         sto:           Flags          = 0x00000000
    !!!  idb:      Failed to update active driver store entry, Error = 0x00000005
    !!!  idb:      Failed to publish 'tsprint.inf', Error = 0x00000005
    !!!  idb:      Error 5: Access is denied.
    !!!  sto:      Failed to publish 'C:\Windows\System32\DriverStore\FileRepository\tsprint.inf_amd64_neutral_c48d421ad2c1e3e3\tsprint.inf'. Error = 0x00000005
    !!!  sto:      Failed to publish driver package. Time = 16 ms, Error = 0x00000005
         sto: {Publish Driver Package: exit(0x00000005)} 14:51:46.599
    !!!  sto: Failed to publish all driver updates. Error = 0x00000005
    <<<  Section end 2012/03/04 14:51:46.837
    <<<  [Exit status: FAILURE(0x00000005)]


    • Edited by Truwarrior Friday, July 12, 2013 8:30 PM addition
    Friday, July 12, 2013 8:25 PM

Answers

All replies

  • Please run the system update readiness tool.

    http://windows.microsoft.com/en-us/windows7/What-is-the-System-Update-Readiness-Tool?SignedIn=1

    Then post the contents of;
    %SYSTEMROOT%\Logs\CBS\CheckSUR.log

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Friday, July 12, 2013 10:07 PM
  • Here they are.

    Also I had to run this command to get the SP1 to install then reboot, but ofcourse it's rolling back on the restart.

    dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 19.0
    2013-07-12 05:04

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store
    (f) CSI Missing Deployment Key 0x00000000 0f5036b8c7e..f38af144ab1_31bf3856ad364e35_6.1.7601.21907_dbbffa4ea1cab071 HKLM\Components\CanonicalData\Deployments 
    (f) CSI Missing Deployment Key 0x00000000 9c7272f826b..7d1d7e98293_31bf3856ad364e35_6.1.7601.21795_7f1b6229ebf5c5e4 HKLM\Components\CanonicalData\Deployments 
    (f) CSI Missing Deployment Key 0x00000000 7d10b606604..d4120348a01_31bf3856ad364e35_6.1.7601.17610_d7a70692e0fa6bde HKLM\Components\CanonicalData\Deployments 
    (f) CSI Missing Deployment Key 0x00000000 0c2e29793a6..d846f2e205b_31bf3856ad364e35_6.1.7601.21720_e625bfe228bdc702 HKLM\Components\CanonicalData\Deployments 
    (f) CSI Missing Deployment Key 0x00000000 ffe9028cb80..f2776a3a3b9_31bf3856ad364e35_6.1.7601.17671_6dbf65d17b1a8068 HKLM\Components\CanonicalData\Deployments 
    (f) CSI Missing Deployment Key 0x00000000 d43d8e19fd3..6c35f7ff9a4_31bf3856ad364e35_6.1.7601.17621_d20ae2dd848639a8 HKLM\Components\CanonicalData\Deployments 
    (f) CSI Missing Deployment Key 0x00000000 4afc7343243..ab19fdec363_31bf3856ad364e35_6.1.7601.21733_11352adc134067f1 HKLM\Components\CanonicalData\Deployments 
    (f) CSI Missing Deployment Key 0x00000000 b83239aedb7..5c809c152c1_31bf3856ad364e35_6.1.7601.17767_61e9cc9c7fb8b96b HKLM\Components\CanonicalData\Deployments 

    Summary:
    Seconds executed: 1014
     Found 8 errors
      CSI Missing Deployment Key Total count: 8
    (w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache 

     ---------------

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 794
     No errors detected
    (w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache 


    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.21645
    Package Version 19.0
    2013-07-12 05:04

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store
    (f) CSI Missing Deployment Key 0x00000000 0f5036b8c7e..f38af144ab1_31bf3856ad364e35_6.1.7601.21907_dbbffa4ea1cab071 HKLM\Components\CanonicalData\Deployments 
    (f) CSI Missing Deployment Key 0x00000000 9c7272f826b..7d1d7e98293_31bf3856ad364e35_6.1.7601.21795_7f1b6229ebf5c5e4 HKLM\Components\CanonicalData\Deployments 
    (f) CSI Missing Deployment Key 0x00000000 7d10b606604..d4120348a01_31bf3856ad364e35_6.1.7601.17610_d7a70692e0fa6bde HKLM\Components\CanonicalData\Deployments 
    (f) CSI Missing Deployment Key 0x00000000 0c2e29793a6..d846f2e205b_31bf3856ad364e35_6.1.7601.21720_e625bfe228bdc702 HKLM\Components\CanonicalData\Deployments 
    (f) CSI Missing Deployment Key 0x00000000 ffe9028cb80..f2776a3a3b9_31bf3856ad364e35_6.1.7601.17671_6dbf65d17b1a8068 HKLM\Components\CanonicalData\Deployments 
    (f) CSI Missing Deployment Key 0x00000000 d43d8e19fd3..6c35f7ff9a4_31bf3856ad364e35_6.1.7601.17621_d20ae2dd848639a8 HKLM\Components\CanonicalData\Deployments 
    (f) CSI Missing Deployment Key 0x00000000 4afc7343243..ab19fdec363_31bf3856ad364e35_6.1.7601.21733_11352adc134067f1 HKLM\Components\CanonicalData\Deployments 
    (f) CSI Missing Deployment Key 0x00000000 b83239aedb7..5c809c152c1_31bf3856ad364e35_6.1.7601.17767_61e9cc9c7fb8b96b HKLM\Components\CanonicalData\Deployments 

    Summary:
    Seconds executed: 1014
     Found 8 errors
      CSI Missing Deployment Key Total count: 8
    (w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache 

    Friday, July 12, 2013 11:36 PM
  • You may need to try a repair installation.

    http://support.microsoft.com/kb/2255099

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Saturday, July 13, 2013 11:11 AM
  • Anyone know if I can just to a repair with 2008 R2 SP1 and have SP1 installed after the repair, else do I have to repair with the 2008 R2 disc without SP1?
    Monday, July 15, 2013 8:17 PM
  • Without

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Tuesday, July 16, 2013 1:15 AM
  • Thank you, will try this weekend.
    Wednesday, July 17, 2013 1:56 PM
  • The repair resolved the issue. Thank you!

    Tuesday, July 23, 2013 1:37 PM
  • Good to hear. Thanks for letting us know.

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Wednesday, July 24, 2013 12:44 AM