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Windows 7 keeps crashing.

    Question

  • I get this message on startup everytime my computer crashes.

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.768.3
      Locale ID: 4105

    Additional information about the problem:
      BCCode: 1e
      BCP1: 0000000000000000
      BCP2: 0000000000000000
      BCP3: 0000000000000000
      BCP4: 0000000000000000
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 768_1

    Files that help describe the problem:
      C:\Windows\Minidump\122113-22167-01.dmp
      C:\Users\Nicholas\AppData\Local\Temp\WER-516254-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\WINDOWS\system32\en-US\erofflps.txt

    Sunday, December 22, 2013 1:23 AM

Answers

  • Seasons Greeting Nicholas,

    Please follow our instructions for finding and uploading the files we need to help you fix your computer.  

    They can be found here

    If you have any questions about the procedure please let us know


    Advice offered in good faith. It is your decision to implement same.

    Sunday, December 22, 2013 2:20 AM
  • I think I have fixed the issue. Thanks!
    Sunday, December 22, 2013 2:24 AM

All replies

  • Seasons Greeting Nicholas,

    Please follow our instructions for finding and uploading the files we need to help you fix your computer.  

    They can be found here

    If you have any questions about the procedure please let us know


    Advice offered in good faith. It is your decision to implement same.

    Sunday, December 22, 2013 2:20 AM
  • I think I have fixed the issue. Thanks!
    Sunday, December 22, 2013 2:24 AM