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Many Metro Apps No Longer Run After 8.1 Upgrade

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    I downloaded and installed the Windows 8.1 upgrade on my laptop (which had no problems). The upgrade took awhile but produced no errors.  I just started using it as normal and (web browser, email, poking around at new features).  Eventually I clicked on my News360 app - the splash screen comes up for about 1 second and drops out of site.  I decided to take inventory.  I found the exact same results for: TuneIn, PodCasts, LinkedIn Touch, LinkedIn, Microsoft Mahjong, Microsoft Reckless Racing. All of the core Microsoft Metro apps work fine (Mail, Store, IE, Finance, Weather, News, Sports...

    Symptoms are the same for all failures - 1 second of splash screen, screen drops out of site.  Also, if I swipe from the left side of the screen (to bring up an "open" app) these broken apps slide over as if they are still in memory but quickly drop away. If I bring up the app list on the left side of the screen, they are all there but if I click one to bring it up, it presents itself then drops away.  None of these "failing"apps show in the task manager as current processes but I can find them under the history tab of the task manager.

    I've made no changes after the upgrade process so restoring to a restore point doesn't sound like an option.  Also, I should point out that I've tried uninstalling and re-installing some of these failing apps and there was no change.

    I find event log entries in the applications event log for these that look like this:

    Activation of app C27EB4BA.Dropbox_xbfy0k16fey96!App failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

    Activation of app Microsoft.MicrosoftMahjong_8wekyb3d8bbwe!MicrosoftMahjong failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

    Activation of app 20313MeltingBotSoftware.PODCASTS_r8f46840rjvgc!App failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

    Any help would be appreciated. I would really hate to have to restore my laptop to original purchase condition of 11 months ago and start over.  

    Thanks


    • Edited by ZRexRider Saturday, October 19, 2013 10:18 AM
    Saturday, October 19, 2013 10:16 AM
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    Added Notes:

    I just collected data from my attempt to load Microsoft MineSweeper.  Found in the TWinUI/Operational Log after attempt/fail (other modern app failures produce similar log message)

    1. A tile has attempted to load an image off disk.
    2. The image could not be loaded because it is too large.
    3. The processing of a tile notification has failed.
    4. The description for Event ID 2095 from source Microsoft-Windows-Immersive-Shell cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event.

    The following information was included with the event: 

    Microsoft.MicrosoftMahjong_8wekyb3d8bbwe!MicrosoftMahjong
    2147942623

    The message id for the desired message could not be found

    5. A new notification has arrived for a tile.
    6. The parsing of the tile notification XML payload has failed.
    7. The processing of a tile notification has failed.
    8. Activation of app Microsoft.MicrosoftMinesweeper_8wekyb3d8bbwe!App attempted. Execution state: Attempted activation of the app, 0, The operation completed successfully..
    9.Activation of the app Microsoft.MicrosoftMinesweeper_8wekyb3d8bbwe!App for the Windows.Launch contract failed with error: The remote procedure call failed.

    Saturday, October 19, 2013 10:40 AM
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    Hello,

    I have the same problem with Name = "AppID">Microsoft.MicrosoftSolitaireCollection_8wekyb3d8bbwe! App
    Always has 4 errors:
    Apps id 1004: The payload of the notification does not have a definition of a model for the size of the current pane.
    Apps id 1003: Running the Analysis of the XML payload of the notification panel failed.
    Apps id 2838: Development of a notification box failed.
    Apps id 2095: The description for Event ID2095 from source Microsoft-Windows-Shell-Immersive.The component that generated the event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    Screen Resolution 19":1280x1024
    Thanks for any help.
    Hello


    • Edited by alpha45 Monday, October 21, 2013 12:46 PM
    Monday, October 21, 2013 12:43 PM
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    Just too confirm I have exactly the same situation and hope an answer is forthcoming as I have no intention or rebuilding.
    Monday, October 21, 2013 4:54 PM
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    Hi,

    For this issue, I recommend you first try running the Apps troubleshooter. This tool can automatically identify and fix some problems with apps.

    Since uninstalling and re-installing these broken Apps still with no successful result, I suggest you try installing something new other than these broken Apps for a test. I want to see if something is broken all together or just those apps.

    It is also recommended to run the Dism /Online /Cleanup-Image /RestoreHealth command to repair any component store corruption, restart the PC afterwards, and then try the sfc /scannow command, check if it can make any difference.

    Please rerfer to:

    DISM - Fixing Component Store Corruption in Windows 8

    http://www.eightforums.com/tutorials/26512-dism-fixing-component-store-corruption-windows-8-a.html

    And some registry cleaner might do some help, you also might contact the app publisher, check if they have some good ideas.

    I also would like to share the following article with you, some general solutions are listed in it:

    Troubleshoot problems with an app

    http://windows.microsoft.com/en-IN/windows-8/what-troubleshoot-problems-app

    Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Regards,

    Yolanda

    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

    Tuesday, October 22, 2013 2:19 PM
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    Still the same after all the changes...

    Example

    Activation of application BritishSkyBroadcasting.SkyNews_0b9xnhb6xcwd0!App failed with error: This application does not support the contract specified or is not installed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

    Tuesday, October 22, 2013 10:23 PM
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    Hi,

    Even install a new App(you haven't installed before) that you encountered this error again?

    I think this issue might be related to the user account, did you use the same MS account to upgrade to win8.1 and install Apps later? I suspect the PC is using a MS account at setup or startup, but then we install the App with another MS account, that might cause the conflicts. Please try other accounts, test this issue again.

    Hope this article helps:

    Windows.BackgroundTasks contract or is not installed

    http://blogs.microsoft.co.il/blogs/shair/archive/2012/11/30/windows-backgroundtasks-contract-or-is-not-installed.aspx

    Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Regards,

    Yolanda

    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.


    Wednesday, October 23, 2013 10:45 AM
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    Having the same problem.  I setup 2 accounts before upgraded to 8.1.  They are working ok.  

    After upgrading to 8.1, any account I setup is showing all apps with the x mark.  Even the store.  

    Spent 3 hours with HP for support, since it's a new computer.  They tried everything.  Couldn't fix it.  Now they want me to reset and go back to 8.0.  What a waste of time.  

    If 8.1 is not ready yet, why did Microsoft release it?  Something as basic as a Metro apps not installing is just appalling.  

    And this is a new HP laptop.  When I was younger, I had time to fiddle around with this kind of stuff.  Now, I just want stuff to work.  This may force me to go buy the  MAC.  

    BTW, already tried all options, like troublshooter, etc..  
    Wednesday, November 06, 2013 1:52 AM
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    No Response.  Sounds like Microsoft is not interested in finding solutions to this problem.  I must be the only one in the world with this problem.  
    Monday, November 11, 2013 12:00 AM
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    Make me the second on in the world with this problem.

    And worse: the link (http://blogs.microsoft.co.il/blogs/shair/archive/2012/11/30/windows-backgroundtasks-contract-or-is-not-installed.aspx) is not working anymore =(

    My logs:

    Activation of app 8bab2e6c-6e96-4107-9988-7a92550d4458_4n8xrm0yp3kr8!App failed with error: This app does not support the contract specified or is not installed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

    The app 8bab2e6c-6e96-4107-9988-7a92550d4458_4n8xrm0yp3kr8!App is not registered for the Windows.BackgroundTasks contract or is not installed.

    Blog: http://www.kodel.com.br

    Por favor, marque como Resposta se lhe ajudei ;-)

    Tuesday, November 19, 2013 1:27 AM
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    Have you ever tried to use another account, or create a new user profile then install a new App?

    Tuesday, November 19, 2013 12:48 PM
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    Making a new Windows User Account AND making a new Microsoft Live-ID Account ?
    With a new Email box and so on..., you got to be kidding me?
    My answer: OUT OF THE QUESTION !!! Why?
    I am the only one in my house-hold, and don't have multiple Microsoft Live-ID Accounts 'for the grab' some where in a small drawer, like families do with more then 1 kid, and I'm personally having:

    1) Microsoft Live,
    2) Microsoft TechNet/MSDN,
    3) Gmail/Google+,
    4) Yahoo,
    5) Oracle/Sun,
    6) Cisco,
    7) VMware,
    8) LinkedIn,
    9) My own ISP/Email,
    10) Hyves Games,
    11) Accounts.., etc. etc. and so on, and so on..., I think about 30-35 Accounts?
    And you want me to make an extra account? Ridiculous/Bullshit. It's not my account that has it's problem, it the upgrade installation of Windows 8 -> 8.1 SP1 that can't pick up the old info, and take it to the next level: SP1! Sorry to say it so hard - but this is nothing but the truth!
    You made the Service Pack: You fix this shit! And I will pay for it!

    Best regards,
    MP.VS

    MP VS

    Thursday, December 05, 2013 4:42 PM
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    My Results are:

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealth

    Deployment Image Servicing and Management tool
    Version: 6.3.9600.16384

    Image Version: 6.3.9600.16384

    [==========================100.0%==========================]
    The restore operation completed successfully. The component store corruption was repaired.
    The operation completed successfully.

    THANK YOU!

    Regards,
    MP.VS

    MP VS


    Thursday, December 05, 2013 4:45 PM
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    I'm having the exact same issue with my Modern Apps (although baked-in Apps such as News and Finance work fine). This isn't even after an 8.1 upgrade (I'm on a Surface Pro 2). Literally everything worked fine last night. I updated Windows Defender and a language pack this morning and everything is broken. 

    I am trying the Dism /Online /Cleanup-Image /RestoreHealth command now in an elevated cmd window and hope this resolves it.

    EDIT - this didn't work. All my store-downloaded Apps continue to fail. Being on a domain, re-creating my profile or refreshing the computer and reinstalling 4 dozen desktop programs (like SCCM 2012, Office, etc) is not exactly something I'd recommend as a solution. What's next?

    EDIT 2 - A bunch of updates just pushed through from Microsoft. After spending all day on this, whatever these updates were appeared to have resolved this issue. One was a firmware update that failed to apply with error 80070490 but since my Surface Pro 2 works again, I'm not going to investigate.


    • Edited by ReignDelay Tuesday, December 10, 2013 10:24 PM
    Tuesday, December 10, 2013 7:35 PM
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