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Server Manger getting crash while installing backup feature

    Question

  • Hi, I am not able to install windows backup feature in windows 2008 R2 64bit edition. Below is my observation.

    Event Id: 1600 and Event ID: 1601 is generating under Server Manager below is event detail.

    Log Name:      Microsoft-Windows-ServerManager/Operational
    Source:        Microsoft-Windows-ServerManager
    Date:          05-07-2013 18:14:57
    Event ID:      1600
    Task Category: None
    Level:         Error
    Keywords:     
    User:          AMBA\prashanth-it
    Computer:      BAN-FS03.Amba.com
    Description:
    An error occurred in Server Manager. An unexpected exception was found:
    System.NullReferenceException: Object reference not set to an instance of an object.
       at System.Windows.Forms.ListViewItem.set_Selected(Boolean value)
       at Microsoft.Windows.ServerManager.Controls.ServiceView.SetServices(WindowsServicesInfo servicesInfo)
       at Microsoft.Windows.ServerManager.Controls.ServicePanel.UpdateServices()
       at Microsoft.Windows.ServerManager.RoleHomepage.UpdateSummaryContainer(DiscoveryResult discoveryResult, RoleStatus roleStatus, Boolean examineChildren)
       at Microsoft.Windows.ServerManager.RoleHomepage.UpdateModelChildren()
       at Microsoft.Windows.ServerManager.Controls.Homepage.UpdateModelData()

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-ServerManager" Guid="{8C474092-13E4-430E-9F06-5B60A529BF38}" />
        <EventID>1600</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x1000000000000000</Keywords>
        <TimeCreated SystemTime="2013-07-05T12:44:57.108792100Z" />
        <EventRecordID>37</EventRecordID>
        <Correlation />
        <Execution ProcessID="4836" ThreadID="6712" />
        <Channel>Microsoft-Windows-ServerManager/Operational</Channel>
        <Computer>BAN-FS03.Amba.com</Computer>
        <Security UserID="S-1-5-21-431963545-2112952118-2947769246-9133" />
      </System>
      <UserData>
        <EventXML xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="Event_NS">
          <message>An unexpected exception was found:
    System.NullReferenceException: Object reference not set to an instance of an object.
       at System.Windows.Forms.ListViewItem.set_Selected(Boolean value)
       at Microsoft.Windows.ServerManager.Controls.ServiceView.SetServices(WindowsServicesInfo servicesInfo)
       at Microsoft.Windows.ServerManager.Controls.ServicePanel.UpdateServices()
       at Microsoft.Windows.ServerManager.RoleHomepage.UpdateSummaryContainer(DiscoveryResult discoveryResult, RoleStatus roleStatus, Boolean examineChildren)
       at Microsoft.Windows.ServerManager.RoleHomepage.UpdateModelChildren()
       at Microsoft.Windows.ServerManager.Controls.Homepage.UpdateModelData()
    </message>
        </EventXML>
      </UserData>
    </Event>

    Log Name:      Microsoft-Windows-ServerManager/Operational
    Source:        Microsoft-Windows-ServerManager
    Date:          26-03-2013 17:30:45
    Event ID:      1601
    Task Category: None
    Level:         Error
    Keywords:     
    User:          AMBA\pradeep-it
    Computer:      BAN-FS03.Amba.com
    Description:
    Could not discover the state of the system. An unexpected exception was found:
    System.Runtime.InteropServices.COMException (0x800F0902): Exception from HRESULT: 0x800F0902
       at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
       at Microsoft.Windows.ServerManager.ComponentInstaller.Initialize()
       at Microsoft.Windows.ServerManager.Common.Provider.RefreshDiscovery()
       at Microsoft.Windows.ServerManager.LocalResult.PerformDiscovery()
       at Microsoft.Windows.ServerManager.ServerManagerModel.CreateLocalResult(RefreshType refreshType)
       at Microsoft.Windows.ServerManager.ServerManagerModel.InternalRefreshModelResult(Object state)

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-ServerManager" Guid="{8C474092-13E4-430E-9F06-5B60A529BF38}" />
        <EventID>1601</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x1000000000000000</Keywords>
        <TimeCreated SystemTime="2013-03-26T12:00:45.850480500Z" />
        <EventRecordID>33</EventRecordID>
        <Correlation />
        <Execution ProcessID="5724" ThreadID="6648" />
        <Channel>Microsoft-Windows-ServerManager/Operational</Channel>
        <Computer>BAN-FS03.Amba.com</Computer>
        <Security UserID="S-1-5-21-431963545-2112952118-2947769246-9552" />
      </System>
      <UserData>
        <EventXML xmlns:auto-ns3="http://schemas.microsoft.com/win/2004/08/events" xmlns="Event_NS">
          <message>An unexpected exception was found:
    System.Runtime.InteropServices.COMException (0x800F0902): Exception from HRESULT: 0x800F0902
       at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
       at Microsoft.Windows.ServerManager.ComponentInstaller.Initialize()
       at Microsoft.Windows.ServerManager.Common.Provider.RefreshDiscovery()
       at Microsoft.Windows.ServerManager.LocalResult.PerformDiscovery()
       at Microsoft.Windows.ServerManager.ServerManagerModel.CreateLocalResult(RefreshType refreshType)
       at Microsoft.Windows.ServerManager.ServerManagerModel.InternalRefreshModelResult(Object state)
    </message>
        </EventXML>
      </UserData>
    </Event>

    Kindly let us know is there any System Update Readiness Tool for this issue.

    Thanks,

    Mohan

    Wednesday, July 17, 2013 10:06 AM

Answers

  • Log Name:      Microsoft-Windows-ServerManager/Operational

    Source:        Microsoft-Windows-ServerManager
    Date:          26-03-2013 17:30:45
    Event ID:      1601
    Task Category: None
    Level:         Error
    Keywords:     
    User:          AMBA\pradeep-it
    Computer:      BAN-FS03.Amba.com
    Description:
    Could not discover the state of the system. An unexpected exception was found:
    System.Runtime.InteropServices.COMException (0x800F0902): Exception from HRESULT: 0x800F0902
       at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
       at Microsoft.Windows.ServerManager.ComponentInstaller.Initialize()
       at Microsoft.Windows.ServerManager.Common.Provider.RefreshDiscovery()
       at Microsoft.Windows.ServerManager.LocalResult.PerformDiscovery()
       at Microsoft.Windows.ServerManager.ServerManagerModel.CreateLocalResult(RefreshType refreshType)
       at Microsoft.Windows.ServerManager.ServerManagerModel.InternalRefreshModelResult(Object state)

    Event log details from article : http://support.microsoft.com/kb/971509

    Log Name: Microsoft-Windows-Server Manager/Operational Source: Microsoft-Windows-ServerManager Date: MM/DD/YYYY hr:min:sec PM Event ID: 1601 Task Category: None Level: Error Keywords: User: XXXXXXXXXXXX Computer: XXXXXX.XXXXX Description: Could not discover the state of the system. An unexpected exception was found: System.Runtime.InteropServices.COMException

    (0x80070543): Cannot open an anonymous level security token. (Exception from HRESULT: 0x80070543) at System.Runtime.InteropServices

    .Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at Microsoft.Windows.ServerManager.ComponentInstaller.

    CreateSessionAndPackage(IntPtr& session, IntPtr& package) at Microsoft.Windows.ServerManager.ComponentInstaller.InitializeUpdateInfo

    () at Microsoft.Windows.ServerManager.ComponentInstaller.Initialize() at Microsoft.Windows.ServerManager.Common.Provider.Initialize

    (DocumentCollection documents) at Microsoft.Windows.ServerManager.ServerManagerModel.InternalRefreshModelResult(Object state)


    Are they not matching ?

    There's a error code difference but worth giving a try. Did you at least try the steps mentioned in the article ?


    Regards, Santosh

    I do not represent the organisation I work for, all the opinions expressed here, are my own and posted AS IS.

    Thursday, July 18, 2013 9:21 AM
    Moderator

All replies

  • Try steps from following KB article 

    http://support.microsoft.com/kb/971509


    Regards, Santosh

    I do not represent the organisation I work for, all the opinions expressed here, are my own and posted AS IS.

    Wednesday, July 17, 2013 10:18 AM
    Moderator
  • Hi,

    Resolution provided is not matching to my event log error.

    Thanks,

    Mohan.

    Thursday, July 18, 2013 6:56 AM
  • Log Name:      Microsoft-Windows-ServerManager/Operational

    Source:        Microsoft-Windows-ServerManager
    Date:          26-03-2013 17:30:45
    Event ID:      1601
    Task Category: None
    Level:         Error
    Keywords:     
    User:          AMBA\pradeep-it
    Computer:      BAN-FS03.Amba.com
    Description:
    Could not discover the state of the system. An unexpected exception was found:
    System.Runtime.InteropServices.COMException (0x800F0902): Exception from HRESULT: 0x800F0902
       at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
       at Microsoft.Windows.ServerManager.ComponentInstaller.Initialize()
       at Microsoft.Windows.ServerManager.Common.Provider.RefreshDiscovery()
       at Microsoft.Windows.ServerManager.LocalResult.PerformDiscovery()
       at Microsoft.Windows.ServerManager.ServerManagerModel.CreateLocalResult(RefreshType refreshType)
       at Microsoft.Windows.ServerManager.ServerManagerModel.InternalRefreshModelResult(Object state)

    Event log details from article : http://support.microsoft.com/kb/971509

    Log Name: Microsoft-Windows-Server Manager/Operational Source: Microsoft-Windows-ServerManager Date: MM/DD/YYYY hr:min:sec PM Event ID: 1601 Task Category: None Level: Error Keywords: User: XXXXXXXXXXXX Computer: XXXXXX.XXXXX Description: Could not discover the state of the system. An unexpected exception was found: System.Runtime.InteropServices.COMException

    (0x80070543): Cannot open an anonymous level security token. (Exception from HRESULT: 0x80070543) at System.Runtime.InteropServices

    .Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at Microsoft.Windows.ServerManager.ComponentInstaller.

    CreateSessionAndPackage(IntPtr& session, IntPtr& package) at Microsoft.Windows.ServerManager.ComponentInstaller.InitializeUpdateInfo

    () at Microsoft.Windows.ServerManager.ComponentInstaller.Initialize() at Microsoft.Windows.ServerManager.Common.Provider.Initialize

    (DocumentCollection documents) at Microsoft.Windows.ServerManager.ServerManagerModel.InternalRefreshModelResult(Object state)


    Are they not matching ?

    There's a error code difference but worth giving a try. Did you at least try the steps mentioned in the article ?


    Regards, Santosh

    I do not represent the organisation I work for, all the opinions expressed here, are my own and posted AS IS.

    Thursday, July 18, 2013 9:21 AM
    Moderator