Hot issue - Skype Click to Call cause Copy & Paste function behave abnormally
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Friday, March 30, 2012 1:16 PMModerator
Hi all,
Recently, we noticed many people get affected with Copy & Paste issue after installed an update for Skype.
Symptom:
- Cannot copy & paste with correct formatting, the formatting will lose during copy & paste.
- When check the Paste Special option, the "keep source formatting" option is not available.
Cause:
The ClipBoard has been interfered with by the recently released Skype Click to Call (Version 5.10.0.9560).
Solution:
Skype has released a new version of Click to Run (http://www.skype.com/intl/en-us/get-skype/on-your-computer/click-to-call/windows/). Skype will do a silent upgrade to existing customers to fix the problem. The build that will fix this issue is 5.11.0.9874.
Microsoft has also released a KB article that addresses the situation (http://support.microsoft.com/kb/2697462)Thanks Hans Vogelaar (MVP) for keep monitoring on this issue!
- Edited by Max MengMicrosoft Contingent Staff, Moderator Friday, March 30, 2012 1:18 PM
- Edited by Max MengMicrosoft Contingent Staff, Moderator Thursday, April 12, 2012 1:25 AM update solution
- Edited by Max MengMicrosoft Contingent Staff, Moderator Thursday, April 12, 2012 1:25 AM
- Edited by Max MengMicrosoft Contingent Staff, Moderator Tuesday, April 24, 2012 7:35 AM update link info
All Replies
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Friday, March 30, 2012 1:26 PMHi Max - nice to see that you are being pro-active and bringing this to everybody's attention. We need more of this! A solution included as well!
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Monday, April 02, 2012 4:05 PM
That was the problem! Thank-you so much, Max.
-Pam
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Tuesday, April 03, 2012 7:56 AM
Excellent!
I tried rebuiding MS Office and that worked for a little while (I now see it worked until I ran Firefox again with Skpe Click to Call.
This worked very well.
Thanks
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Wednesday, April 04, 2012 2:51 AM
Thank you good sir, this has been driving me silly for about 4 hours, and I been using Spreadsheets since SuperCalc & Lotus. I uninstalled Skype and everything is beer & skittles.. Great job!!
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Thursday, April 05, 2012 11:30 AMThank you so much. I had tried everything...
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Friday, April 06, 2012 1:16 AM
Thanks a lot! I never would have figured this out on my own!
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Wednesday, April 11, 2012 3:16 AM
Hello,
Jan here :-)
I told my colleagues I was uninstalling Skype Click to Call to solve my copy/paste problems and they (Gary and Geoff) scoffed at the idea, well guess what!!
IT WORKED! copy paste works again both equations and tables (in MS Word). I also ended up removing a small icon on Google chrome (top right) for skype to call! I had trouble uninstalling Skype to Call, as it kept complaining about chrome being open (which it was not). In the end I force deleted skype/toolbar folder from my Program Files!
Life can be stranger than fiction, who would have guessed. I'd like to know how anyone figured it out, trial and error?
Jan
ps: the truth is I am still worried, as this will be the third time I have made it work, and then it reoccurred a short time later...fingers crossed....
- Edited by eric-the-viking Wednesday, April 11, 2012 3:20 AM
- Edited by eric-the-viking Wednesday, April 11, 2012 3:32 AM
- Edited by eric-the-viking Wednesday, April 11, 2012 3:38 AM
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Wednesday, April 11, 2012 3:52 AMAnswerer
Life can be stranger than fiction, who would have guessed. I'd like to know how anyone figured it out, trial and error?
I think the honours for working this out go to Hans VogelaarEd Ferrero
www.edferrero.com -
Wednesday, April 11, 2012 5:47 AM
I think the honours for working this out go to Hans Vogelaar
Thanks for the compliment, but it was a collective effort - it took a while before a clear cause emerged.Regards, Hans Vogelaar
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Wednesday, April 11, 2012 7:19 PMSkype has released an updated version of the Click to Call browser add-on that should be free of the problem mentioned above.
If you want it, go to http://www.skype.com/intl/en-us/get-skype/on-your-computer/click-to-call/windows/ and click Download Now.Regards, Hans Vogelaar
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Friday, April 13, 2012 7:24 PM
If you do not update your addin (That happens in FFox)..

You can switch to turn off Skype addin

And everything back to normal.
Oskar Shon, Office System MVP
Press
if Helpful; Answer when a problem solved -
Thursday, April 19, 2012 7:18 AMI just clicked on your link above to get the uodated version of Click to Call but only got version 5.10.0.9560
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Wednesday, April 25, 2012 2:32 PM
downloaded from link and all good now :)
THANKYOU!!!
this was driving me MAD!!!
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Friday, July 20, 2012 9:11 AM
I had this issue too. Removed Skype to call and is now resolved. Isn't the internet brilliant? I never would have figured this out otherwise.
Thanks folks.
:)

