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discovery mailbox help

Answered discovery mailbox help

  • Friday, May 11, 2012 6:13 PM
     
     
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    Exchange 2010 SP1

    We have one forest but with one empty root domain and one child domain (all users and computers are located in child domain).

    just found out the discoverysearchmailbox is created in root domain and I tried to get the results after performing a multi-mailboxes search.

    I can not open it and wonder is there a way to move this discoverysearchmailbox to the child domain?

    Does the discoverysearchmailbox have to be on the root domain?

    Thank you.

     

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  • Friday, May 11, 2012 6:20 PM
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    Mailboxes arent in an AD domain, their associated AD accounts are.

    That being said, you should still be able to open it wherever it is. Do you have the necessary permissions to open the mailbox? Did you add yourself to the Discovery Management Role Group and verify that you have full mailbox access to the Discovery Mailbox?

    • Marked As Answer by janeHHH Tuesday, May 15, 2012 2:17 PM
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  • Friday, May 11, 2012 7:17 PM
     
     
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    Hi,

    >Do you have the necessary permissions to open the mailbox?

    full mailbox access

    >Did you add yourself to the Discovery Management Role Group and verify that you have full mailbox access to the Discovery Mailbox?

    Yes. but I still got the error "your mailbox appears to be unavailabe. try to access it again in 10 seconds. If you see this error again, contact your helpdesk."

    I did create another one in the child domain and I tried to open the search results and it says" I do not have permission to open it"

    How can I get the search results?

    Thank you.

     
  • Friday, May 11, 2012 7:19 PM
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    Hi,

    >Do you have the necessary permissions to open the mailbox?

    full mailbox access

    >Did you add yourself to the Discovery Management Role Group and verify that you have full mailbox access to the Discovery Mailbox?

    Yes. but I still got the error "your mailbox appears to be unavailabe. try to access it again in 10 seconds. If you see this error again, contact your helpdesk."

    I did create another one in the child domain and I tried to open the search results and it says" I do not have permission to open it"

    How can I get the search results?

    Thank you.

    If you have full mailbox access and this Exchange 2010 SP1 and above, you should see it automatically added to Outlook. If it isnt, restart Outlook and check again.
    • Marked As Answer by janeHHH Tuesday, May 15, 2012 2:17 PM
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  • Friday, May 11, 2012 7:20 PM
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    Also, when you get the Mailbox Unavailable errror in OWA, check the URL its trying to open and see if that is valid.

     
  • Friday, May 11, 2012 8:56 PM
     
     
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    in outlook 2010, I did see the search folder but can not expand the folder...

     
  • Friday, May 11, 2012 8:59 PM
     
     
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    tried to open the results again, got the

    what else I can try?  Can I target the results to regular mailbox?

    Thank you.

     
  • Saturday, May 12, 2012 12:00 PM
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    tried to open the results again, got the

    what else I can try?  Can I target the results to regular mailbox?

    Thank you.


    Are you sure you have full mailbox access to the Discovery Mailbox? That would indicate you do not.
     
  • Monday, May 14, 2012 7:29 AM
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    Hi

    Did you follow what A_D_ suggest?

    Also you could export the mailbox to a PST, then deleted and re-created it.

    Cheers

    Zi Feng

    Zi Feng

    TechNet Community Support

     
  • Tuesday, May 15, 2012 2:17 PM
     
     
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    remove the user and add it back to full permission and it worked.

    Thank you.