Monday, February 27, 2012 1:46 PM
I get an issue with the OOF.
The response mail are correctly generated but never receive by the sender.
When I look in the "Message tracking log" on my server, I see that all out of office mail are in "FAIL" status with the following error :
"550 Requested action not taken: mailbox unavailable"
I try several test from different mailbox ( gmail, hotmail...) always the same error.
Thanks for Help.
Monday, February 27, 2012 2:11 PM
Verify who the intended recipient is on the message?
What does MT show?
Monday, February 27, 2012 2:34 PM
For the test I used my professional mailbox and my personnal one.
I put OOF on on my pro mailbox and send an email from my personnal.
Message tracking log the following entry:
Date - eventID (FAIL) - Source (SMTP) - SourceContext(xxxx) - MessageID(xxxxxx) - Message subject - Sender ( My pro email @ ) - Recipients ( My personnal email @ )- .......- Recipient Status ( Error 550)
hope it will help.
Monday, February 27, 2012 2:42 PMCan you send email from your pro to personal without issue?
Monday, February 27, 2012 2:43 PMyes no problem
Monday, February 27, 2012 2:57 PM
Do you have any AV/AS installed? Removed and checked?
How does email route out Outlook>Exchange>Intenet?
Do yo have a smarthost or any other gateway filtering?
Can you test with another domain, like a colleague from another company?
Does it work internally?
Wednesday, February 29, 2012 2:19 AMModerator
Wednesday, February 29, 2012 9:55 AM
the probleme came from my firewall.
I update the SMTP outgoing rules from my FW and now the OOF works.
Wednesday, February 29, 2012 10:34 AMTypical, as I mentioned above "Do yo have a smarthost or any other gateway filtering?"