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Exchange Server TechCenter > Exchange Server 2010 Forums > Exchange Server 2010 > Unable to remove additional delegated/associated mailbox from outlook 2010 - Exchange 2010 SP1

Answered Unable to remove additional delegated/associated mailbox from outlook 2010 - Exchange 2010 SP1

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      Wednesday, October 27, 2010 4:27 PM
       
       
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      Using Exchange 2010 SP1 and 2008 R2 and Outlook 2010 (migrated from exchange 2007 SP2)

      Unable to remove these delegated mailboxes even after removing the "FullAccess" permissions 

      these still appear in outlook 

      Problem only appeared after upgrading to Exchange 2010 SP1

      Tried all possible ways to remove additional mailboxes all fruitless 

      i have noticed when editing schema 

      there are no values in this attribute for user

      msExchDelegateListLink

       

      and there are multiple values for following attribute 

      msExchDelegateListBL

       

      and I tried to delete these values but I receive following message 

      "The attribute cannot be modified because it is owned by the system."

      these entries look like 

      msExchDelegateListBL: CN=Jennifer Eder,OU=Reservation,OU=Al-Qouz,OU=Planet,DC=darling,DC=local

      msExchDelegateListBL: CN=Hani Khamis Hamad,OU=Head Office,OU=Planet,DC=darling,DC=local

      msExchDelegateListBL: CN=Zhou Yun,OU=Chinese Inbound,OU=Head Office,OU=Planet,DC=darling,DC=local

      msExchDelegateListBL: CN=Payroll Head Office,OU=Human Resources,OU=Head Office,OU=Planet,DC=darling,DC=local

      msExchDelegateListBL: CN=Jay Kumar,OU=Head Office,OU=Planet,DC=darling,DC=local

      msExchDelegateListBL: CN=sumith,OU=2010-Remove,DC=darling,DC=local

      any solution .......
      Abdul Jaleel Malik
       

    Answers

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    • Monday, November 01, 2010 3:28 AM
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      Hi,

       

      Is there any error message when trying to close the additional mailbox? Does the issue occur on other machine when attaching an additional mailbox?

       

      At this stage, I suggest you run the following command and remove the mailbox again.

       

      Outlook.exe /cleanprofile

       

      What’s the result?

       

      If the issue persists, please post the detail error message when trying to close the additional mailbox and check whether there is any Event error regarding the additional mailbox.

       

      Thanks.

      Novak Wu-MSFT
       
    • Tuesday, November 02, 2010 5:44 AM
       
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      Well When try to close these additional mailboxes following message appears

      "This group of folders is associated with an e-mail account. To remove the account, dick the File Tab, and on the Info tab, dick Account Settings. Select the
      e-mail account, and then dick Remove."

      and command line switch is not valid following message appears

      "Cannot start Microsoft Outlook. The command line argument ¡s not
      . valid. Verify the switch you are using"

      We are using outlook 2010 by the way switch is also not listed on following URL

      http://office.microsoft.com/en-us/outlook-help/command-line-switches-for-outlook-2010-HP010354956.aspx

      and this problem is not associated with one PC

      if you login the same user at any other PC and configure outlook for him/her same additional mailboxes will appear

      Event Log

      in "Microsoft Office Alerts" Event ID 300 is there

       

      "

      - System
      - Provider
      [ Name ] Microsoft Office 14 Alerts
      - EventID 300
      [ Qualifiers ] 0
      Level 4
      Task 0
      Keywords 0x80000000000000
      - TimeCreated
      [ SystemTime ] 2010-11-02T05:36:03.000000000Z
      EventRecordID 210
      Channel OAlerts
      Computer Mysterious
      Security
      - EventData
      Microsoft Outlook
      This group of folders is associated with an e-mail account. To remove the account, click the File Tab, and on the Info tab, click Account Settings. Select the e-mail account, and then click Remove.
      300157
      14.0.4763.1000
      ljee
      0x80004005
      "
      by the way all events in "Microsoft Office Alerts" have event ID 300 and are information events

      more on associated / delegated mailbox

      Even if you remove the mailbox from outlook's additional mailboxes through proper procedure it will reappear when you will relaunch outlook

      it remains there even if you remove all permissions "full access" or other wise still appears in outlook though you wont be able to access mails for that user mailbox

      Please Find a Solution
      if any thing else is required please lemme know
      I can provide full access to server if required by Microsoft People
      Abdul Jaleel Malik
      • Proposed As Answer by DLibassi Tuesday, February 01, 2011 6:15 PM
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    • Tuesday, November 02, 2010 7:29 PM
       
       
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      Go into ADSIEdit.msc, Domain context, and drill down to the account you wish to be removed from, and look for the "MSExchDelegateListLink" attribute and remove yourself from that list.  The next time you start Outlook 2010, the ghost "additional" mailbox should disappear after a few minutes.
       
    • Tuesday, November 02, 2010 7:34 PM
       
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      You can't edit the back link attribute. You need to edit the forward link attribute (msExchDelegateListLink) individually on each of the mailboxes listed.
      My Book - Active Directory, 4th Edition
      My Blog - www.briandesmond.com
       
    • Wednesday, November 03, 2010 7:18 AM
       
       
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      You can refer to the article to modify relevant registry to resolve the issue.

      http://support.moonpoint.com/os/windows/office/outlook/copy-outlook.php

      Kevin

       
    • Wednesday, November 03, 2010 12:23 PM
       
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      You can refer to the article to modify relevant registry to resolve the issue.

      http://support.moonpoint.com/os/windows/office/outlook/copy-outlook.php

      Kevin

      It is totally unrelated as it has nothing to do with registry

      Problem is associated with Schema

       

      Abdul Jaleel Malik
      • Proposed As Answer by Martin Checkley Monday, November 15, 2010 4:29 PM
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    • Monday, November 15, 2010 4:34 PM
       
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      I have been experiencing the exact same issue myself.

      I checked out the following command in the shell:-

      Get-MailboxPermission -Identity 'user'

      And found that my username was listed there with full access allowed, despite using the UI to remove this permission.

      I thus ran the following command in the shell:-

      Remove-MailboxPermission -Identity 'user' -User 'mydomain\username' -AccessRight FullAccess -InheritanceType Al

       

      Now the additional mailboxes have dissapeared from outlook.

       

      Martin Checkley

      • Proposed As Answer by Jelle2006 Wednesday, December 01, 2010 11:02 AM
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    • Thursday, November 18, 2010 7:13 AM
       
       
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      Any one found a solution yet? I get an error when trying Martin's solution. 

       

      Also if I look at the msExchDelegateListLink of either the mailboxes it just says value not set. 

       
    • Wednesday, December 01, 2010 11:02 AM
       
       
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      Martin's solution did the trick!

      Thank you

      (InherintaceType is offcourse All not Al)

       
    • Tuesday, April 26, 2011 8:16 AM
       
       
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      Hi,

      can someone please state me the exact command I need for removing the full access permission of every mailbox from one "admin user".
      (This admin user has full access perm. on every mailbox and I want to remove those, then only add the permission for his mailbox)

       

      "Remove-MailboxPermission *ALL mailboxes* -User 'mydomain\adminuser' -AccessRight FullAccess -InheritanceType Al"

      Thanks!



       
    • Monday, May 02, 2011 7:54 PM
       
       
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      get-mailbox | remove-mailboxpermission -user "yourdomain\adminuser" -accessright fullaccess -inheritancetype All

       

      I had issues with this command related to inheritance.  I suggest adding first and then removing.

       

       

       
    • Tuesday, June 14, 2011 3:23 PM
       
       
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      Thank you. this command actually work very well.

      Get-MailboxPermission -Identity "user"

      Remove-MailboxPermission -Identity 'user' -User 'mydomain\username' -AccessRight FullAccess -InheritanceType All

       
    • Wednesday, August 10, 2011 10:53 PM
       
       
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      Great solution. Thanks Martin!
       
    • Thursday, September 15, 2011 1:53 PM
       
       
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      Actually, my problem was the same (as far as I understand) - I had some additional mailboxes in the Outlook profile that I couldn't remove via the GUI of Outlook. So I followed these registry-oriented steps:

      Open the registry editor, and go to

      HKCU\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\ProfileName

      Look through each of the folders below that to find which ones is causing the particular mailbox to be opened, then delete that whole folder           

      And the additional mailboxes vanished :)

      The strange thing is that even I removed my Full Access permissions for those boxes (using Martin Checkley's solution), I was still able to browse their contents from within Outlook - until I removed them from registry.

      Ivailo Tzenkov
      • Proposed As Answer by Paully B Wednesday, September 21, 2011 11:09 PM
      • Unproposed As Answer by Paully B Wednesday, September 21, 2011 11:09 PM
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    • Wednesday, September 21, 2011 11:18 PM
       
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      Hey gang: 

      There is a version specific resolution if you have Exchange Server 2010 SP1.  You may want to check your Exchange Server itself in addition to the focus on the client.  I understand there was a new feature introduced in Exchange 2010 SP1 called "Auto Mapping".  You'll need to delete permissions through Exchange System Manager from the mailbox you want to remove from the Outlook interface in order for it to go away.  Otherwise, Exchange will keep adding mailboxes to your view automatically if you still have permissions to those other mailboxes.

      Article reference:  http://technet.microsoft.com/en-us/library/ee815819.aspx

      Assuming you've already tried removing it, via the File \ Accounts Settings \ Change Account \ More Settings \ Advanced tab or other fine suggestions above, to no avail and you are running Exchange 2010 SP1:

      1. Open Exchange Mgt Console

      2. Locate and select the mailbox you wish to remove from your outlook under ...\Recipient Configuration\Mailbox\%Insert Name Here%

      3. Right click and select "Manage Full Access Permission"

      4. Remove your name underneath "Security Principle" by selecting the name and clicking the Red X

      5. Apply the change(s) by clicking the "Manage" button on the dialog box

      6. Close and re-open Outlook on the desired machine

      7. Wait a second upon re-opening and the additional mailbox should disappear if it isn't gone already

      Hope that makes sense and returns some of that used up real estate in your Outlook window.  Cheers, Paul



      • Proposed As Answer by Paully B Wednesday, September 21, 2011 11:21 PM
      • Unproposed As Answer by Paully B Wednesday, September 21, 2011 11:27 PM
      • Edited by Paully B Wednesday, September 21, 2011 11:35 PM Clarity
      • Proposed As Answer by Paully B Wednesday, September 21, 2011 11:35 PM
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    • Friday, December 02, 2011 8:13 PM
       
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      very easy. problem is after giving a user full access to another users mailbox it will always get stuck in outlook unless you remove permissions using exchange managment shell.
      just run this: Change john with the user who's mailbox appear in outlook 2010, and mike with the user who has outlook stuck with the mail box.

      Remove-MailboxPermission -Identity john -User Mike -AccessRights Fullaccess

      type Y and press enter.

      Restart outlook and wait 30 seconds.

      • Proposed As Answer by bedwin00 Friday, December 02, 2011 8:14 PM
      • Edited by bedwin00 Friday, December 02, 2011 8:14 PM grammer
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    • Sunday, December 04, 2011 4:31 PM
       
       
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      Actually, I do not know that I would classify this as a problem at all.  It is definitely a new behavior, but I happen to like it.  

       

      In the past, if you wanted to give a user access to someone else's mailbox -- for example a former employee -- you would need to edit their Exchange account settings on the local PC.  Now you can make a small change on Exchange and the mailbox appears automagically.  I like it :)

       

       
    • Thursday, December 22, 2011 7:58 PM
       
       
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      Spot on! This is what worked for me. No registry or schema editing needed.
       
    • Wednesday, December 28, 2011 7:12 AM
       
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      The issue has been "Finally" solved in Exchange 2010 SP2

       

      http://technet.microsoft.com/en-us/library/hh529943.aspx

      and

      http://technet.microsoft.com/en-us/library/hh529924.aspx

       

      also for reference ...

       

      Remove-MailboxPermission -Identity jaleel -User 'Malik' -AccessRight FullAccess -InheritanceType All 

      or 

      ADD-MailboxPermission -Identity Jaleel -User 'Malik' -AccessRight FullAccess -InheritanceType All -Automapping $false

      Abdul Jaleel Malik
       
    • Tuesday, March 20, 2012 5:24 PM
       
       
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      I Agree SP2 fixed it removing full access permission This clears the (msExchDelegateListLink) attribute

      Log out and back in and mailbox is gone!!

      Bruce Hewer



      • Proposed As Answer by Bruce Hewer Tuesday, March 20, 2012 5:24 PM
      • Edited by Bruce Hewer Tuesday, March 20, 2012 5:30 PM
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