Wednesday, September 12, 2012 12:02 PM
Using Exchange 2010. A users' AD account was deleted and a new account created in AD. On the mail server, the mail account was then linked to this new AD account. All went without any errors.
When the user now connects (in Outlook or in OWA) she gets the error that the mailbox cannot be opened as it is disabled. I checked in the exchange and in AD and both report it is enabled. I tried disabling and then re-enabling.
If I try to move the account, it errors with the message the domain controller cannot find the account. I look at AD on the same DC and it is definately there.
I have deleted the AD account and re-created twice. Exactly the same results.
Wednesday, September 12, 2012 12:30 PM
If you give it time are you able to open the mailbox?
I have seen from experience in my own environment that connecting a mailbox does take time.
Perhaps you might want to export the mail from the mailbox using New-Mailboxexportrequest and then remove the mailbox completely or create a new one for the user.
Wednesday, September 12, 2012 12:42 PM
Thanks for a quick answer.
Tried the export - it failed. Couldn't find the user in AD.
And we allowed about three hours for it to synchronise.
We have also found a solution: we used clean-mailboxdatabase to, well clean. Sometimes the easiest solution is the best. Although the mailbox was not disconnected (as the description of that command states it is for), it did solve the problem.
- Marked As Answer by Martin (Rugby) Wednesday, September 12, 2012 12:42 PM
Wednesday, September 12, 2012 12:48 PMNo problem, glad it solved the issue. :-)
Tuesday, May 14, 2013 7:54 AM
Did you try cleaning mailbox database before reconnecting?
Thursday, May 16, 2013 8:59 AMThanks for the reply. See answer from 12 Sept. :)