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Deleted Items Retention

Answered Deleted Items Retention

  • Tuesday, May 08, 2012 12:04 AM
     
     
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    Hi

    We are a hosting service provider and offer Exchange 2010 based mailbox service to various customers. We offer different plans like 500 MB, 1 GB, 25 GB plans with OWA, Outlook Anywhere and ActiveSync access. We also have following parameters configured:

    1. 25 MB attachment size limit.

    2.  30 day deleted item as well as deleted mailbox retention periods.

    3. Each mailbox can send to a maximum of 1,500 recipients per day.

    4. Each individual message can be sent to a maximum of 500 recipients.

    5. Users are able to send only 30 messages per minute

    The problem we are facing with some users is that they (especially for 500 MB plans) that they send multiple messages with max attachment size in one day and then altough they move the messages to their .PST to reduce overall size of the mailbox, it accumulates as deleted items and counts towards total storage required for upto 30 days (retention period). Is there a way that we can somehow restrict users from doing so.

    Regards

     

    zamn

     

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  • Tuesday, May 08, 2012 1:32 AM
     
     Answered
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    How are you calculating the mailbox size for your plans?  Sounds like you are including the deleted item retention storage.  I think your options are:

    1. Change your plans to calculate based on mailbox size that does not include retained deleted items.

    2. Inform your customers how the mailbox size within their plans is currently calculated.

    3. Educate your customers on how to manually purge items from the dumpster.

    Tony www.activedir.org blog:www.open-a-socket.com

     
  • Tuesday, May 08, 2012 9:34 AM
     
     
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    Hi Tony

    Thanks for the inputs, we used Exchange storage calculator for that which includes the retention in it. Morover, we are more concerned about the users who intentionally does that trick with small mailbox sizes.

    Regards

    zamn

     
  • Tuesday, May 08, 2012 10:11 AM
     
     
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    Hi

    Not sure if that's a trick, it's the way it works.  If you move messages out from mailbox to a PST it's considered as a delete which then contributes to wards your retension settings.  Either you need to revise your mailbox plans and consider this deleted item retension or educate the users.  You can maybe consider retension tags which may help to clean items down but don;t think it will much in your scenario.

    Sukh

     
  • Tuesday, May 08, 2012 11:40 AM
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    Hi Tony

    Thanks for the inputs, we used Exchange storage calculator for that which includes the retention in it. Morover, we are more concerned about the users who intentionally does that trick with small mailbox sizes.

    Regards

    zamn

    Like Tony says, Exchange doesnt consider the dumpster when calculating the user mailbox quota and neither should you.