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Proposed AnswerExchange Server setup encountered an error during Exchange 2007 SP2 install

  • Tuesday, November 03, 2009 8:00 PMJScott2 Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    When I try to install service pack 2 on my Exchange 2007 SP1 server, it fails with this message: "Exchange Server setup encountered an error".  I've installed SP2 successfully on 5 other servers, this is the first one with a problem. This server is running Windows Server 2008 Enterprise, the other 5 are running Windows Server 2003. I have installed the Windows Installer 4.5 and restarted.  The Exchangesetuplog file just shows the information below, and the application log does not have any errors.  I'm using the same account I used on the other servers.   

    [11/3/2009 5:50:46 AM] [0] Starting Microsoft Exchange 2007 Setup
    [11/3/2009 5:50:46 AM] [0] **********************************************
    [11/3/2009 5:50:46 AM] [0] Operating System version: Microsoft Windows NT 6.0.6001 Service Pack 1.
    [11/3/2009 5:50:46 AM] [0] Setup version: 8.2.176.2.
    [11/3/2009 5:50:46 AM] [0] Logged on user: AMS\++++.
    [11/3/2009 5:50:47 AM] [0] Command Line Parameter Name='mode', Value='Upgrade'.
    [11/3/2009 5:50:47 AM] [0] Command Line Parameter Name='sourcedir', Value='T:\temp\exchsp2'.
    [11/3/2009 5:50:47 AM] [0] Command Line Parameter Name='fromsetup', Value=''.
    [11/3/2009 5:50:47 AM] [0] ExSetupUI was started with the following command: '-mode:upgrade -sourcedir:T:\temp\exchsp2 /FromSetup'.
     

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  • Wednesday, November 04, 2009 2:31 AMSHIMSOFT Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi

    Please check,
    Exchange Server 2007 SP2 Installing to Windows Server 2008 need a "Windows Firewall" service was running.
    but disable is recommended ( by my experience)

    Please try following command on "Command Prompt" by admin mode.

     sc config mpssvc start= demand   (or auto)
     sc start mpssvc
     firewallsettings
      * Open the new window of "Windows Firewall" then choice disable firewall.

    Exchange Server 2007 SP2 setup is registering Windows Firewall exception list then need a Windows Firewall service is running.
    but, setup is change the registry in local machine, this process was blocked by windows firewall and fail this step of setup.

    Aftter install SP2, I recommend Windows Firewall stop and disable (your server configuration MBX role and CAS role was branched)
    because, Communication fail between CAS and MBX when if windows firewall is running and enabled. (my experience)
    (I was not try enabling the Windows Firewall after SP2 installed, but SP1 was fail communication then can not use OWA functioning)
     
     sc stop mpssvc
     sc config mpssvc start= disabled

     
  • Wednesday, November 04, 2009 11:08 AM--Vinod-- Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    In Addition to below i would also ask you to make sure IPV6 is disabled and then try running the setup.

    also go through setup logs and paste the error here

    Exchange 2007 setup logs and how to use them to troubleshoot setup

    Vinod |CCNA|MCSE 2003 +Messaging|MCTS|ITIL V3|
     
  • Monday, November 09, 2009 12:56 AMJames-LuoMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Any update?
    James Luo
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