Exchange Service Pack 2 Install fails
Installing Service Pack 2 for Exchange 2007 fails. The event logs states the same error with no addtional info
Server:
Windows Server 2008 x64 Standard Service Pack 2
Microsoft Exchange 2007 SP1 RU 8
Roles:
Hub Transport
Management Tools
S:\Exchange 2007 Service Pack 2>setup /m:upgradeWelcome to Microsoft Exchange Server 2007 Unattended Setup
Preparing Exchange Setup
Copying Setup Files ......................... COMPLETED
The following server roles will be upgraded
Hub Transport Role
Management ToolsPerforming Microsoft Exchange Server Prerequisite Check
Hub Transport Role Checks ......................... COMPLETED
Configuring Microsoft Exchange Server
This role cannot be installed because the following roles are not current:
AdminToolsRoleThe Exchange Server Setup operation did not complete. For more information, visi
t http://support.microsoft.com and enter the Error ID.
Mick Huxley
All Replies
- Any detailed error in setup log available in c:\ExchangeSetupLogs\ExchangeSetup.log ?Exchange 2007 setup logs and how to use them to troubleshoot setup
Amit Tank | MVP – Exchange Server | MCITP: EMA | MCSA: M | http://ExchangeShare.WordPress.com
- you should install windows 2008 remote admin tools first. then install sp2 again.
- Getting the same error. Not sure what you mean by installing the remote admin tools.
- [28/08/2009 9:00:02 AM] [0] **********************************************
[28/08/2009 9:00:02 AM] [0] Starting Microsoft Exchange 2007 Setup
[28/08/2009 9:00:02 AM] [0] **********************************************
[28/08/2009 9:00:02 AM] [0] Operating System version: Microsoft Windows NT 6.0.6002 Service Pack 2.
[28/08/2009 9:00:02 AM] [0] Setup version: 8.2.176.2.
[28/08/2009 9:00:02 AM] [0] Logged on user: Domain\Administrator.
[28/08/2009 9:00:03 AM] [0] Command Line Parameter Name='nologo', Value=''.
[28/08/2009 9:00:03 AM] [0] Command Line Parameter Name='mode', Value='Upgrade'.
[28/08/2009 9:00:03 AM] [0] Command Line Parameter Name='sourcedir', Value='S:\Exchange 2007 Service Pack 2'.
[28/08/2009 9:00:03 AM] [0] Command Line Parameter Name='fromsetup', Value=''.
[28/08/2009 9:00:03 AM] [0] ExSetup was started with the following command: '/NoLogo /m:upgrade /sourcedir:S:\Exchange 2007 Service Pack 2 /FromSetup'.
[28/08/2009 9:00:05 AM] [0] Setup is choosing the domain controller to use
[28/08/2009 9:00:05 AM] [0] Setup is choosing a local domain controller...
[28/08/2009 9:00:06 AM] [0] Setup has chosen the local domain controller DC1.Domain.local for initial queries
[28/08/2009 9:00:06 AM] [0] PrepareAD has been run, and has replicated to this domain controller; so setup will use DC1.Domain.local
[28/08/2009 9:00:06 AM] [0] Setup is choosing a global catalog...
[28/08/2009 9:00:06 AM] [0] Setup has chosen the global catalog server DC1.Domain.local.
[28/08/2009 9:00:06 AM] [0] Setup will use the domain controller 'DC1.Domain.local'.
[28/08/2009 9:00:06 AM] [0] Setup will use the global catalog 'DC1.Domain.local'.
[28/08/2009 9:00:06 AM] [0] Exchange configuration container for the organization is 'CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=Domain,DC=grp'.
[28/08/2009 9:00:06 AM] [0] Exchange organization container for the organization is 'CN=Ex-Org,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=Domain,DC=grp'.
[28/08/2009 9:00:06 AM] [0] Setup will search for an Exchange Server object for the local machine with name 'ex-hub02'.
[28/08/2009 9:00:07 AM] [0] Exchange Server object found : 'CN=ex-hub02,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=Ex-Org,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=Domain,DC=grp'.
[28/08/2009 9:00:07 AM] [0] The following roles are unpacked: BridgeheadRole AdminToolsRole
[28/08/2009 9:00:07 AM] [0] The following roles are installed: AdminToolsRole
[28/08/2009 9:00:07 AM] [0] The local server has some Exchange files installed.
[28/08/2009 9:00:07 AM] [0] Setup will use the path 'S:\Exchange 2007 Service Pack 2' for installing Exchange.
[28/08/2009 9:00:07 AM] [0] Setup will discover the installed roles from server object 'CN=ex-hub02,CN=Servers,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=Ex-Org,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=Domain,DC=grp'.
[28/08/2009 9:00:07 AM] [0] 'BridgeheadRole' is installed on the server object.
[28/08/2009 9:00:07 AM] [0] The server is cluster type: 'None'.
[28/08/2009 9:00:07 AM] [0] The requested cluster type: 'None'.
[28/08/2009 9:00:07 AM] [0] The installation mode is set to: 'BuildToBuildUpgrade'.
[28/08/2009 9:00:07 AM] [0] An Exchange organization with name 'Ex-Org' was found in this forest.
[28/08/2009 9:00:07 AM] [0] Active Directory Initialization status : 'True'.
[28/08/2009 9:00:07 AM] [0] Schema Update Required Status : 'False'.
[28/08/2009 9:00:07 AM] [0] Organization Configuration Update Required Status : 'False'.
[28/08/2009 9:00:07 AM] [0] Domain Configuration Update Required Status : 'False'.
[28/08/2009 9:00:07 AM] [0] The locally installed version is 8.2.176.2.
[28/08/2009 9:00:07 AM] [0] Exchange Installation Directory : 'C:\Program Files\Microsoft\Exchange Server'.
[28/08/2009 9:00:07 AM] [0] The backup copy of the install path is 'C:\Program Files\Microsoft\Exchange Server'.
[28/08/2009 9:00:07 AM] [0] The backup copy of the previously installed version is '8.1.240.6'.
[28/08/2009 9:00:07 AM] [0] Setup is determining what organization-level operations to perform.
[28/08/2009 9:00:07 AM] [0] Because the value was specified, setup is setting the argument OrganizationName to the value Ex-Org.
[28/08/2009 9:00:07 AM] [0] The installed .msi file is current for this version of setup.
[28/08/2009 9:00:07 AM] [0] RootDataHandler has 1 DataHandlers
[28/08/2009 9:00:07 AM] [0] The following server roles will be upgraded
[28/08/2009 9:00:07 AM] [0] Hub Transport Role
[28/08/2009 9:00:07 AM] [0] Management Tools
[28/08/2009 9:00:07 AM] [0] Validating options for the 2 requested roles
[28/08/2009 9:00:07 AM] [0] UpgradeModeDataHandler has 3 handlers and 3 work units
[28/08/2009 9:00:07 AM] [0] Performing Microsoft Exchange Server Prerequisite Check
[28/08/2009 9:00:07 AM] [0] **************
[28/08/2009 9:00:07 AM] [0] Setup will run the task 'test-setuphealth'
[28/08/2009 9:00:07 AM] [1] Setup launched task 'test-setuphealth -DomainController 'DC1.Domain.local' -DownloadConfigurationUpdates $true -ExchangeVersion '8.2.176.2' -Roles 'Bridgehead' -ScanType 'PrecheckUpgrade' -SetupRoles 'Bridgehead','AdminTools' -TargetDir 'C:\Program Files\Microsoft\Exchange Server''
[28/08/2009 9:00:07 AM] [1] Beginning processing.
[28/08/2009 9:01:46 AM] [1] Beginning processing.
[28/08/2009 9:01:46 AM] [1] Administrator Active Directory session settings are: View Entire Forest: 'True', Configuration Domain Controller: 'DC1.Domain.local', Preferred Global Catalog: 'DC1.Domain.local', Preferred Domain Controllers: '{ DC1.Domain.local }'
[28/08/2009 9:01:46 AM] [1] Searching objects "ex-hub02" of type "Server" under the root "$null".
[28/08/2009 9:01:46 AM] [1] Previous operation run on domain controller 'DC1.Domain.local'.
[28/08/2009 9:01:46 AM] [1] Previous operation run on domain controller 'DC1.Domain.local'.
[28/08/2009 9:01:46 AM] [1] Preparing to output objects. Maximum result set size "unlimited".
[28/08/2009 9:01:46 AM] [1] Ending processing.
[28/08/2009 9:01:46 AM] [1] Beginning processing.
[28/08/2009 9:01:46 AM] [1] Administrator Active Directory session settings are: View Entire Forest: 'True', Configuration Domain Controller: 'DC1.Domain.local', Preferred Global Catalog: 'DC1.Domain.local', Preferred Domain Controllers: '{ DC1.Domain.local }'
[28/08/2009 9:01:46 AM] [1] Searching objects of type "SmtpSendConnectorConfig" with filter "$null", scope "SubTree" under the root "Administrative Groups".
[28/08/2009 9:01:46 AM] [1] Previous operation run on domain controller 'DC1.Domain.local'.
[28/08/2009 9:01:46 AM] [1] Preparing to output objects. Maximum result set size "unlimited".
[28/08/2009 9:01:46 AM] [1] Ending processing.
[28/08/2009 9:01:46 AM] [1] Ending processing.
[28/08/2009 9:01:46 AM] [0] Configuring Microsoft Exchange Server
[28/08/2009 9:01:46 AM] [0] **************
[28/08/2009 9:01:46 AM] [0] Setup will run the task 'Install-BridgeheadRole'
[28/08/2009 9:01:46 AM] [1] Setup launched task 'Install-BridgeheadRole -DomainController 'DC1.Domain.local' -UpdatesDir 'S:\Exchange 2007 Service Pack 2\Updates''
[28/08/2009 9:01:46 AM] [1] Beginning processing.
[28/08/2009 9:01:46 AM] [1] Attempting Install for BridgeheadRole.
[28/08/2009 9:01:46 AM] [1] The following roles are installed: AdminToolsRole
[28/08/2009 9:01:46 AM] [1] [ERROR] This role cannot be installed because the following roles are not current: AdminToolsRole
[28/08/2009 9:01:46 AM] [1] This role will not be configured because of the following exception: This role cannot be installed because the following roles are not current: AdminToolsRole
[28/08/2009 9:01:46 AM] [0] The Exchange Server Setup operation did not complete. For more information, visit http://support.microsoft.com and enter the Error ID.
[28/08/2009 9:01:46 AM] [0] End of Setup
[28/08/2009 9:01:46 AM] [0] **********************************************
Mick Huxley Hi,
1. First please try to check the registry value on AdminTools.The location should be: HKLM\SOFTWARE\Microsoft\Exchange\v8.0\AdminTools.
There we can find the Configuredversion and Unpatchedversion should be 8.1.240.6.
2. Please check if watermark registry there.
3. Please check the following registry value.
HKLM\SOFTWARE\Microsoft\Exchange\v8.0\setup
MsiBuildMajor f0
MsiBuildMinor 6
MsiProductMajor 8
MsiProductMinor 1
4. Please stop and disable all the antivirus related services
Regards,
Xiu
- I am also receiving the same error. Just to clarify...
You want the watermark deleted, correct?
You want any other values in the registry set to those you specify above, even if they reference newer values?
And what next steps are available, even when these instructions are followed? - Hi Xiu,
1. ConfiguredVersion and Unpacked Version are both 8.1.240.6
2. I'd deleted the watermark when first attempting to resolve the issue.
3.
MsiBuildMajor b0
MsiBuildMinor 2
MsiProductMajor 8
MsiProductMinor 1
Tried with AV disabled and also running the installer with the source files on a local disk, rather than a mapped drive.
Cheers,
Mick
Mick Huxley - Hi,
First can you post the whole registery where watermark place at?
If we have watermark,then please check ADD/Remove to see Exchange SP2 has been listed there.Please try to Remove the SP2 from ADD/Remove.
Please backup the regirsty and then modify it.
Registry Keys for Backup and Restorehttp://msdn.microsoft.com/en-us/library/bb891959(VS.85).aspx
1. We need to delete the watermark in register.
2. Check other registry in my previous post and then modify.
Regards,
Xiu In my case, after an 8 hour call with MS support they concluded the only way around this error was to un-install Exchange 2007 from the hub server and re-install. Not fun.
- Hi Slate,
Tried this and no good....
Xiu: hklm\software\microsoft\exchange\v8.0\HubTransportRole and hklm\software\microsoft\exchange\v8.0\AdminTools.. watermark has been deleted
Mick Huxley I have the same problem, but in my case, de admin tools ConfiguredVersion is 8.1.240.6 and the UnpackedVersion is 8.2.176.2, I don´t have any watermark.
My values in HKLM\SOFTWARE\Microsoft\Exchange\v8.0\setup are:
MsiBuildMajor b0
MsiBuildMinor 2
MsiProductMajor 8
MsiProductMinor 2
I modify this values and restart the system. After execute setup /m:upgrade appears:
[15/09/2009 22:54:40] [0] Setup will run the task 'Install-MailboxRole'
[15/09/2009 22:54:40] [1] Setup launched task 'Install-MailboxRole -DomainController 'AD01.contoso.local' -UpdatesDir 'C:\exchange2007sp2\Updates''
[15/09/2009 22:54:40] [1] Beginning processing.
[15/09/2009 22:54:40] [1] Attempting Install for MailboxRole.
[15/09/2009 22:54:40] [1] The following roles are installed: BridgeheadRole ClientAccessRole AdminToolsRole
[15/09/2009 22:54:40] [1] [ERROR] This role cannot be installed because the following roles are not current: AdminToolsRole
[15/09/2009 22:54:40] [1] This role will not be configured because of the following exception: This role cannot be installed because the following roles are not current: AdminToolsRole
[15/09/2009 22:54:41] [0] The Exchange Server Setup operation did not complete. For more information, visit http://support.microsoft.com and enter the Error ID.
[15/09/2009 22:54:41] [0] End of Setup
[15/09/2009 22:54:41] [0] **********************************************
My servers are:
Exchange server:
Windows Server 2008 x64 Standard Service Pack 2
Microsoft Exchange 2007 Standard SP1 RU 9
Active Directory server:
Windows Server 2003 R2 SP2 (AD01)
Thanks!- Hello Mick,
So have you guys found a solution to this?
Did you have to "re-install" Exchange Server 2007?
In any case, to add more data to the mix, our situation is as follows:
1 - We have 3 sites
2 - Site 1 - 2 Exchange 2007 Servers. One running on Windows 2008 SP2 Server the other running on Windows 2003 R2 Server.
Site 2 - Exchange Server 2007 running on Windows 2003 R2 Server
Site 3 - Exchange Server 2007 running on Windows 2008 SP 2 Server
3 - Upgraded Sites 1 and 2 with now issues.
4 - Upgraded Site 3 and received the error.
(What would be "This role cannot be installed because the following roles are not current: AdminToolsRole".)
Site 3 still seems to function...
The "Store Service" was disable after the upgrade, but re-enabling it everything seems to be working properly. (Properly for sending, receiving, delivering Emails.)
Site 3 claims, VIA the Exchange Console, to be SP2 but it isn't, at least fully, SP2.
Backing up using the Windows 2008 Server Backup causes the "consistency check" to start, and finish with no errors, but the log files are not removed. (Again there are no errors at the "Backup Startup", during the "Consistency Check", or "At the Conclusion of the Consistency Check" in the Windows Logs.)
Currently I can only be here a "limited time", so I can't afford the time to "bring down the Exchange Serer and rebuild it".
(Hopefully this one will continue to function reasonably well until November.)
Of course if you guys managed to reach a remedy that provides full SP2 functionality and doesn't require bringing down the Server and rebuilding it that would be great!. (Or installing a new one and moving the Mailboxes over to it, which is probably what we would do.)
Thanks,
Jim F
- Hi
I have same problem in the testing environment (All servers in the VMWare's Virtual Machine).
Windows Server 2003 R2 (latest service pack installed) is Active Directory Domain Controller and FSMO.
(This testing environment including other ADDC servers and not have any master)
Windows Server 2008 Standard SP2 x 4 (No ADDC)
Two Win2008 servers installed Hub-Transport Role and Client-Access Role of Exchange Server 2007 SP1 Rollup 9. (Called HTCAS1/2)
Other two Win2008 servers installed Mailbox Role of Exchange Server 2007 SP1 Rollup 9 .(Called MBX1/2)
I was Schema Prepareing by Exch2007 SP2 Install Wizard on HTCAS1 becouse this server is first server of installed Exch2007 SP1 and RSAT-ADDS tools.
Next, Upgrade to SP2 step by step at first HTCAS1, HTCAS2 and MBX1.
When MBX1 upgrade, result is so "not current: AdminToolsRole".
I was try many times back to the snapshot of virtual machine, and I find a solution(?)/ corrective step of upgrade to SP2.
* But following information is not any warranted, Please own your risk.
1. Do the PrepareSchema setup.com command (do not use Install Wizard(GUI))
>setup.com /PrepareSchema /DomainController:<FSMO Sever FQDN>
>setup.com /PrepareAD /DomainController:<FSMO Sever FQDN>
>setup.com /PrepareDomain /DomainController:<FSMO Sever FQDN>
2. Registry Check
hklm\software\microsoft\exchange\v8.0\
AdminTools, HubTransportRole, ClientAccessRole, MailboxRole
* Under the all role names and AdminTools
Key: ConfiguredVersion Value: 8.1.240.6 (When currently version is Exch2007 SP1)
Key: UnpackedVersion Value: 8.1.240.6 (When currently version is Exch2007 SP1)
If key name is not found then create key(string) and value set to 8.1.240.6
If key name is found but value is not 8.1.240.6, then edit value to 8.1.240.6
* sorry, When Exch2007 with no SP is not same this value,,, I don't check it.
and Key: Action or Key:Watermark is found, then delete these keys.
3. (Win2008 only?) Windows Firewall Service is need running but "Disabled"
> sc config mpssvc start= demand
> sc start mpssvc
> firewallsettings (or control panel)
Windows Firewall is go disabled. If Windows Firewall is enabled then setup is failed registry modify.
4. setup.com /mode:upgrade /DomainController:<FSMO Server FQDN>
* If you see error of "MSExchangeSA can not starting", this is so OK I think.
please check the Exchange Management Console and Sever Version displayed.
This error is required server reboot.
After reboted, check the registry.
hklm\software\microsoft\exchange\v8.0\
AdminTools, HubTransportRole, ClientAccessRole, MailboxRole
* Under the all role names and AdminTools
Key: ConfiguredVersion Value: 8.1.240.6 (When currently version is Exch2007 SP1)
Key: UnpackedVersion Value: 8.2.176.2 (When currently version is Exch2007 SP2)
You can see the version number 8.2 on Management Console, then ConfiguredVersion value is modify the manualy 8.2.176.2
5. Windows Firewall service is stop and disabled becouse not recomended(?) use firewall between CAS and MBX role servses.
> sc stop mpssvc
> sc config mpssvc start= disabled
6. e-Mail checking.
It doesn't end in strange English.
- Tried the recommendation above of manually modifying the "ConfiguredVersion" value to 8.2.176.2 (original value was 8.1.240.6). This gets me past the "AdminToolsRole" error, but then the installation bombs out with the following error:
[10/22/2009 9:43:22 AM] [2] [ERROR] An error occurred. The error code was 2147943458. The message was The service cannot be started, either because it is disabled or because it has no enabled devices associated with it..
[10/22/2009 9:43:22 AM] [1] The following 1 error(s) occurred during task execution:
[10/22/2009 9:43:22 AM] [1] 0. ErrorRecord: An error occurred. The error code was 2147943458. The message was The service cannot be started, either because it is disabled or because it has no enabled devices associated with it..
[10/22/2009 9:43:22 AM] [1] 0. ErrorRecord: Microsoft.Exchange.Management.Deployment.ExsetdataException: An error occurred. The error code was 2147943458. The message was The service cannot be started, either because it is disabled or because it has no enabled devices associated with it..
[10/22/2009 9:43:22 AM] [1] [ERROR] An error occurred. The error code was 2147943458. The message was The service cannot be started, either because it is disabled or because it has no enabled devices associated with it..
[10/22/2009 9:43:22 AM] [1] Setup is halting task execution because of one or more errors in a critical task.
[10/22/2009 9:43:22 AM] [1] Finished executing component tasks.
[10/22/2009 9:43:22 AM] [1] Ending processing.
I noticed that after the original setup failure on our mailbox server, all Exchange services were shut down and set to disabled. I tried changing those services back to automatic and starting them up, but when I re-run setup it fails with the same error and I can see that the system attendant service stops during the setup process.
Halp!!- Edited bylichen86 Thursday, October 22, 2009 4:54 PMmore info found
- Hi
- All services are set to auto and are started before I attempt to install Exchange 2007 SP2...
I now have a case opened up with PSS. I'll let everyone know what we find. - Hi lichen86.
I might have been misunderstanding it.
Do you want re-run setup of Exchange Server 2007 SP2 installer?
(In a word, have not the installation of SP2 to be yet have ended?)
Then please check the W3SVC and IISADMIN services.
Exchange Server 2007 SP2 setup is need a read IIS MetaBase this means need a W3SVC and IISADMIN services.
But, setup is stop and disabled durring setup process.
You need a thease services change to running.
Please try following command on "Command Prompt"
sc config w3svc start= auto
sc config iisadmin start= auto
sc start w3svc
sc start iisadmin
and re-run Exchange Server 2007 SP2 setup.
- Hi Shimsoft -
Thanks, w3svc and iisadmin were stopped. Now I'm back to the same error when running SP2 setup. To clarify, I am re-running SP2 setup as the original installation attempt of SP2 failed (with the same error as below)
[11/4/2009 8:13:04 AM] [0] **************
[11/4/2009 8:13:04 AM] [0] Setup will run the task 'Install-MailboxRole'
[11/4/2009 8:13:04 AM] [1] Setup launched task 'Install-MailboxRole -DomainController 'dcltp.sr.local' -PublicFolderDatabase $false -updatesdir 'C:\Exchange2007SP2ENT\Updates''
[11/4/2009 8:13:04 AM] [1] Beginning processing.
[11/4/2009 8:13:04 AM] [1] Attempting Install for MailboxRole.
[11/4/2009 8:13:04 AM] [1] The following roles are installed: AdminToolsRole
[11/4/2009 8:13:04 AM] [1] [ERROR] This role cannot be installed because the following roles are not current: AdminToolsRole
[11/4/2009 8:13:04 AM] [1] This role will not be configured because of the following exception: This role cannot be installed because the following roles are not current: AdminToolsRole
[11/4/2009 8:13:06 AM] [0] End of Setup
[11/4/2009 8:13:06 AM] [0] ********************************************** - Hi lichen86
Next step, please check registry key and values.
-----
2. Registry Check
hklm\software\microsoft\exchange\v8.0\
AdminTools, HubTransportRole, ClientAccessRole, MailboxRole
* Under the all role names and AdminTools
Key: ConfiguredVersion Value: 8.1.240.6 (When currently version is Exch2007 SP1)
Key: UnpackedVersion Value: 8.1.240.6 (When currently version is Exch2007 SP1)
If key name is not found then create key(string) and value set to 8.1.240.6
If key name is found but value is not 8.1.240.6, then edit value to 8.1.240.6
* sorry, When Exch2007 with no SP is not same this value,,, I don't check it.
-----
Some cases value of "UnpackedVersion" and "ConfiguredVersion" are different.
Thease values are different, then problem is occur (I think, my experience).
- Hi Mick,
How did you go with the SP2 Upgrade ? I wish you good luck and please share your story here.
I'd like to dare myself for the sake of Weekend disaster recovery simulation, I'm planning to install Exc. SP2 as it can simulate a disaster situation :-o)
if anything bad happens during the upgrade I can just rollback using the backup image from 3rd party image backup.
but yes, if it is working beter off not to touch it :-(
/* Windows Infrastructure Support Engineer */ - Hi,
When trying to upgrade the schema for exchange 2007 sp2 I got the following error
The domain "test.com" is authorative or non -authorative inconsistently among recipeint ploicies
Regards,
Divya After opening a ticket with Support here is what we completed in our Environment. The Key is making the ConfiguredVersion Key Match in the registry, if you have a watermark you can delete it as well.
AFter the first attempt of SP2 fails, your services will be stopped and set to manual, set the following to Automatic and Start the service
MSExchange Active Directory Topology
MSExchange Information Store
MSExchange Mail Submission
MSExchange Mailbox Assistants
MSExchange Replication Services
MSExchange Search Indexer
MSExchange Service Host
MSExchange System Attendant***NOTE CAS Boxes may have other services than listed above***
MSExchange Monitoring was the only services set to Manual in our environment.
Also set World Wide Publishing service, IIS admin, and system control manager (SCOM) to automatic and start them.
In regedit, go to hklm\software\microsoft\exchange\v8.0\mailboxrole and add new string value "ConfiguredVersion" with a value that matches the "ConfiguredVersion" in hklm\software\microsoft\exchange\v8.0\admintools
Export the following key and then delete it: hklm\software\microsoft\exchange\v8.0\setup-save (for backup only, will not be used later)
Remove the WaterMark: Delete the Watermark and the Action:Install Key if exist
HKLM\SOFTWARE\Microsoft\Exchange\v8.0\ClusteredMailboxServer
RebootDouble check services are all started and set firewall service to manual and start the firewall service
Run setup /m:upgrade from a command prompt
Once upgrade is complete verify that all services listed above are set to Automatic and reboot again. **IMPORTANT WE HAD TO DO THIS**
After the reboot verify services are started and open EMC. If you receive an error either refresh or highlight another mailbox server and then reselect the one you are upgrading and verify that your Databases are Mounted.
