iPhone, Exchange, & Outlook 2007
The IT Mgr at my office set up all of us iPhoners so we could check our work email outside the office. It's pretty powerful, and works very well away from work, and I've benefitted from it immensely - it allows me to keep up with emails from home without the hassle of a session at the computer (I spend etoo much time on the computer as it is!).
When I get to work in the morning, I open Outlook 2007 and all my new messages come flooding in. Any that I've deleted from my iPhone are gone, those that I've moved from my Inbox to a subfolder are where I put them, and Read emails show as Read ... but replied-to emails do not show as having been replied-to.
When you reply to a message in Outlook (or any mail clent, of course), there's a change in the icon next to the email, indicating that a reply has been sent. Here's a screenshot of what I'm talking about:
http://s120.photobucket.com/albums/o184/synthlord/?action=view¤t=iphone-outlook.jpg
The top email was replied-to from my iPhone, yet Outlook doesn't reflect this. The email below it was replied-to from Outlook, and you can clearly see the little arrow indicating that fact.-----------------------
So my question is: How do I get Outlook to show that I've replied to an email from my iPhone? Is it an Exchange setting? Is it something in Outlook? Or is it something I just have to live with?
Thanks in advance for any insight.
All Replies
That is really interesting.
1st thing I would check is to see if the replies are syncing to your Outlook Sent Items folder.
next if they are not- I would check to see if there is an option to sync your sent items or copy a reply to the sent items folder- from your Iphone.
Havent had the luxury of playing with the new Iphone yet- so please reply with what you find.
Omar
Omar!!!!! Howdy!
Anyway, back to our regularly scheduled iPhone topic. I am not sure if the iPhone will mark the message as being "replied" to. This may or may not be a sympton of the iPhone's ActiveSync client. However, this week Apple released an updated version of iPhone 2.0, so I recommend you get that as I think it fixes some ActiveSync issues with the iPhone. I think they are calling it v2.1, but I'm not sure.
The iPhone is a very cool little device. One of my develpers has one of the new ones and it is good fun. But, I use my phone for talking rather than playing with iBeer and iLight Saber, so it is a bit too much of an expenditure for me.
I'll give Apple their props, though, they know how to build a user interface.
Did you get this email reply problem resolved? It is not just a change in the icon to a sent icon, it is also the issue of keeping the complete email thread in tact for future reference.
Thanks!
No, the problem is not solved unfortunately.
It's not a huge deal - I was really hoping there was some setting we missed, but it appears that's not an option.
Thanks for the help above, though. I appreciate the responses.
I think this problem is really an iPhone issue. It is NOT the Exchange server that marks a message as "replied to" or "forwarded", but the client. I am pretty sure this is something that the iPhone mail client has to handle. There are a number of squawks that people have reported with respect to the iPhone mail client. I'm hoping that Apple is going to address this in a future update.
- Hi guys.. Unfortunately I'm having this issue as well with my iPhone. I've installed the updated software (ver. 2.02) but this didn't solve the problem. It's unfortunate because it does mess up email threads and will cause confusion when referencing emails in the future through a search. This is a pretty serious oversight in my opinion. My guess is (as mentioned above) this is an issue with Apple's implementation of Activesync and will only be fixed by another software update from them. I previously had a WinMo 5 device (Treo 700wx) running off this exchange server and this issue was not there. I guess all we can do is email them to let them know there is a interest in having this resolved as well as post in threads like this one.
- Lol replied to a guys post in Macuser magazine who was going on about the iPhone because he said a minority of businesses use Microsoft Exchange in the UK. Feel free to give him some stats etc at cdstroud@mac.com ----- Original Message ----- From: cdstroud@mac.com Sent: Sat Sep 27 10:18:30 2008 Subject: Re: Pitty the fool! Hello Tim You are wrong. Over 95% (about 4million) businesses are small businesses employing 50 or less people and producing just over half of total business turnover. There are several thousand large and very large businesses but as a proportion of people employed it is still much less than half. How many Exchange servers are implemented in the UK? Colin Stroud
- Why has this problem remain unanswered for nearly a year - what the ____?
I just bought an iPhone and used it all day today. Now that I am reviewing my emails this evening using Outlook 2007 (on Exchange 2003, current Service Pack, part of MS Small Business Server) I find that none of the emails I replied to with the iPhone today show the arrow icon indicating that it has been Replied To. This is a bad oversight on the part of someone, although I have no interest in speculating who that may be.
I am interested in an answer. If this problem has not been solved then I will go to the ATT store tomorrow and return this iPhone. I love the interface (although my fat fingers can probably NEVER get efficient with the iPhone keyboard) but I can't return to my PC Outlook client to find no evidence of which emails I have responded to and which I have not. I process roughly 80 to 100 emails per day (legitimate business emails, not spam) and I need to see at a glance what still needs a reply and what is already handled. I am unwilling to change my workflow to make up for this oversight, such as creating folders to contain messages I have responded to and those that I have not.
I have used Treo 700W and Motorola Q in the past prior to "upgrade" to iPhone and neither of these previous devices had this problem.
BC6 - Unfortunately, it's not possible - at the moment, anyway. The iPhone only tracks the forwarded/replied status of mails, which were replied/forwarded on the iPhone when using Exchange - it has no concept of whether another client connected to your mailbox has.It does seem crazy - hopefully it'll be addressed soon. This has been a problem since iPhone 2.0 though, and it wasn't fixed in 3.0... so... I'm not sure. Heh.
- Not fixed on the 3GS, either. It is frusrating. Not only does it not show the "Reply" icon, but also the indicator in the OL message body that the message has been replied to.
