add sender to white list
- Dear All
some of our users receiving an email from external sender and this email moved to the Junk folder on thier outlook 2007. I ran the following cmdlet (Set-ContentFilterConfig -BypassedSenderDomains domain.com) to add the smtp domain of the external sender to the whitelist on our exchange HUB servers. unfourtunatly the sender's emails still moved to the junk folder.
we are running one exchange 2007 CCR and 2 HUB/CAS load balance servers. we are using Symantec antispam solution in the DMZ for filter the incoming emails.
any idea about that...
do I need to restart any service?
do I need to enable any filter?
thanks
Systems Specialist
Answers
- On Mon, 12-Oct-09 11:58:04 GMT, Falsufyani wrote:
>some of our users receiving an email from external sender and this email moved to the Junk folder on thier outlook 2007. I ran the following cmdlet (Set-ContentFilterConfig -BypassedSenderDomains domain.com) to add the smtp domain of the external sender to the whitelist on our exchange HUB servers. unfourtunatly the sender's emails still moved to the junk folder.
>
ils.
>
>any idea about that...
>
>do I need to restart any service?
>do I need to enable any filter?
What's the SCL value on that message? Are you sure that it's Exchange
that's placing the message into the junk e-mail folder and not Outlook
(which has it's own idea of what is spam and what is ham)?
---
Rich Matheisen
MCSE+I, Exchange MVP
--- Rich Matheisen MCSE+I, Exchange MVP- Marked As Answer byMike Shen Wednesday, October 21, 2009 5:26 AM
I agree with Rich that you need to check whether Exchange Server move the email to Junk Email folder or Outlook move the email to Junk Email folder. You could check the SCL value of the problem message through the message header. You can also close Outlook and use OWA to receive message, please check whether the issue can be reproduced. If the issue cannot be reproduced, I would like to explain that it is an Outlook client issue instead of server side issue.
~~~~~~~~~~~~~~~~
Mike ShenTechNet Subscriber Support in forum
If you have any feedback on our support, please contact tngfb @ microsoft.com
~~~~~~~~~~~~~~~~
- Marked As Answer byMike Shen Wednesday, October 21, 2009 5:26 AM
All Replies
- I hope you have followed the steps mentioned in below article
http://www.allspammedup.com/2009/01/managing-whitelists-and-blocklists-for-exchange-server-environments/
Vinod |CCNA|MCSE 2003 +Messaging|MCTS|ITIL V3| - On Mon, 12-Oct-09 11:58:04 GMT, Falsufyani wrote:
>some of our users receiving an email from external sender and this email moved to the Junk folder on thier outlook 2007. I ran the following cmdlet (Set-ContentFilterConfig -BypassedSenderDomains domain.com) to add the smtp domain of the external sender to the whitelist on our exchange HUB servers. unfourtunatly the sender's emails still moved to the junk folder.
>
ils.
>
>any idea about that...
>
>do I need to restart any service?
>do I need to enable any filter?
What's the SCL value on that message? Are you sure that it's Exchange
that's placing the message into the junk e-mail folder and not Outlook
(which has it's own idea of what is spam and what is ham)?
---
Rich Matheisen
MCSE+I, Exchange MVP
--- Rich Matheisen MCSE+I, Exchange MVP- Marked As Answer byMike Shen Wednesday, October 21, 2009 5:26 AM
I agree with Rich that you need to check whether Exchange Server move the email to Junk Email folder or Outlook move the email to Junk Email folder. You could check the SCL value of the problem message through the message header. You can also close Outlook and use OWA to receive message, please check whether the issue can be reproduced. If the issue cannot be reproduced, I would like to explain that it is an Outlook client issue instead of server side issue.
~~~~~~~~~~~~~~~~
Mike ShenTechNet Subscriber Support in forum
If you have any feedback on our support, please contact tngfb @ microsoft.com
~~~~~~~~~~~~~~~~
- Marked As Answer byMike Shen Wednesday, October 21, 2009 5:26 AM
- Hi,
Any update regarding the issue?
Thanks,
Mike
