Outlook Junk Folder
Hi We have observed that vaild mails from Partner Domains are moved to Junk Folder (false positive). Its also observed that out of 45 mails from partner domain only 5 mail are moved to junk folder. These 5 mails either have attachment or hyperlink. Problem facing user are not keen in adding the partner domain into Safe Sender List, since the partner domain list is to large and keeps changing. We have Outlook on 2007 without SP and Exchange 2007 with SP1 Any kind of help will be great Regards
Answers
Since you don’t have exchange anti-spam, there won’t be any SCL rate in the headers
Outlook has own anti-spam feature, please close outlook, ask problematic sender to send the message again, see if the issue still persists. If the issue were gone, you will know that the level of junk e-mail protection needs to be lower
Also, please ensure that the senders of false positive messages don’t end up in the block list of outlook
And, please contact Ironport support, see if they will stamp any exchange-aware spam tag in the message headers
- Marked As Answer byJames-LuoMSFT, ModeratorThursday, November 12, 2009 1:20 AM
- Proposed As Answer by--Vinod-- Thursday, November 05, 2009 1:29 PM
All Replies
- Can you add *@partner.com to the safe sender list?
Please check the SCL rate in the “Internet Headers” of problematic messages, and the settings in the content filtering
- Hi James
We do not have Anti Spam features enabled on the HUB Server (no edge) - we are using IRONPORT for spam filtering.
How to check the SCL rating from Mail header? could you help me..
Regards
Ashwin Since you don’t have exchange anti-spam, there won’t be any SCL rate in the headers
Outlook has own anti-spam feature, please close outlook, ask problematic sender to send the message again, see if the issue still persists. If the issue were gone, you will know that the level of junk e-mail protection needs to be lower
Also, please ensure that the senders of false positive messages don’t end up in the block list of outlook
And, please contact Ironport support, see if they will stamp any exchange-aware spam tag in the message headers
- Marked As Answer byJames-LuoMSFT, ModeratorThursday, November 12, 2009 1:20 AM
- Proposed As Answer by--Vinod-- Thursday, November 05, 2009 1:29 PM
- Any update?
James Luo
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