OWA Won't display graphics, buttons, etc
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Tuesday, October 28, 2008 12:24 PM
We are opening an SBS 2003 version of OWA via a browswer and the buttons, graphics, etc., won't display from certian machines. However, other client installations display fine on the exact same box. What should we be looking for to resolve this problem?
Thank you!
Chris
Answers
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Wednesday, October 29, 2008 9:16 AMModerator
Hi,
What is the operation system for those machines?
1. Please check properties on C:\Program Files\Exchsrvr\exchweb\img folder, Uncheck the Hidden attribute.
2. Please apply kb 911829 this update removes OWA dependencies on the DHTML Editing Control.(Note: It is for Windows Vista)
3. Please check whether you can find dhtmled.ocx under location: C:\program files\common files\microsoft shared\triedit\dhtmled.ocx on client computer.
4. We may need to copy “dhtmled.ocx” and “triedit.dll” from those normal PC.
5. After that, please run below command to register the related DLL file.
regsvr32 "C:\Program Files\Common Files\Microsoft Shared\Triedit\triedit.dll"
regsvr32 "C:\Program Files\Common Files\Microsoft Shared\Triedit\dhtmled.ocx"After perform these steps, please check steps from my post in thread: http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=3827011&SiteID=17 to attempt to correct the issue.
More related kb articles share with you:
Troubleshooting OWA when the contents frame displays “Loading”
http://support.microsoft.com/kb/280823/en-us
You receive an error message when you try to perform any editing tasks, or you must click to enable the compose frame in Outlook Web Access
http://support.microsoft.com/kb/911829
Missing or corrupted files cause the body of an e-mail message to be a gray box that has a red X in the upper-left corner in Exchange Server 2003
http://support.microsoft.com/kb/922249/en-us
Hope it helps.
Xiu
All Replies
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Wednesday, October 29, 2008 1:46 AM
graphics are present in the exchweb directory. try adding windows integrated authentcation to it.
P.S in iis logfiles (c:\windows\system32\logfiles\w3wvc#) in the latest logs, look for any 404, 401, 403 against the gif files.
if 404-->update not present. installing hofix per kb 911829 to get them back
if 403--> remove the require ssl from exchweb vdir under iismanager
if 401--> add integrated authentication to exchange vdir
hope this helps
Satish
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Wednesday, October 29, 2008 9:16 AMModerator
Hi,
What is the operation system for those machines?
1. Please check properties on C:\Program Files\Exchsrvr\exchweb\img folder, Uncheck the Hidden attribute.
2. Please apply kb 911829 this update removes OWA dependencies on the DHTML Editing Control.(Note: It is for Windows Vista)
3. Please check whether you can find dhtmled.ocx under location: C:\program files\common files\microsoft shared\triedit\dhtmled.ocx on client computer.
4. We may need to copy “dhtmled.ocx” and “triedit.dll” from those normal PC.
5. After that, please run below command to register the related DLL file.
regsvr32 "C:\Program Files\Common Files\Microsoft Shared\Triedit\triedit.dll"
regsvr32 "C:\Program Files\Common Files\Microsoft Shared\Triedit\dhtmled.ocx"After perform these steps, please check steps from my post in thread: http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=3827011&SiteID=17 to attempt to correct the issue.
More related kb articles share with you:
Troubleshooting OWA when the contents frame displays “Loading”
http://support.microsoft.com/kb/280823/en-us
You receive an error message when you try to perform any editing tasks, or you must click to enable the compose frame in Outlook Web Access
http://support.microsoft.com/kb/911829
Missing or corrupted files cause the body of an e-mail message to be a gray box that has a red X in the upper-left corner in Exchange Server 2003
http://support.microsoft.com/kb/922249/en-us
Hope it helps.
Xiu
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