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AnswerOutlook 2007 Retry on Terminal Server 2008

  • Wednesday, November 04, 2009 4:36 PMJoel T. Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    I have a couple Windows 2008 Terminal Servers, both have Office 2007 installed. These servers were working fine two weeks ago, and then started having an error when starting Outlook. And the error happens on both servers, for all users.

    When opening Outlook, it displays an error stating that Outlook could not connect to the Exchange server, and you are prompted to Retry, Work Offline, or Cancel. If you click Retry, then Outlook finds the Exchange server.

    One thing I noticed that was different, in the Connection Status the Directory server and the Mail server are the same; but only for Outlook on these two Terminal servers. Every other instance of Outlook in the organization has our DC listed for the Directory server, and  Exchange as the Exchange server.

    So here is what the Terminal Server Outlook looks like:

         Server    Name                                  Type
    Exchange.my.domain                            DIRECTORY
    Exchange.my.domain                                MAIL


    Every other Outlook client in the Org:

         Server    Name                                  Type
    Domain-Controller.my.domain               DIRECTORY
    Exchange.my.domain                               MAIL


    So I'm assuming that either it's a config setting point to the wrong server for these two servers, which I can't find a place to correct that. Or that for some reason Outlook can't contact the DC and is failing over to Exchange for Directory.
    The DNS is correct on these servers, and they are able to reach the DC and Exchange using ping and RDP. So I think I know what the problem is, I  just don't know why, and how to fix it.

    Thanks in advance!
    • Edited byJoel T. Wednesday, November 04, 2009 4:37 PMspecify version of outlook
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