OWA fails on server

Fri, 22 Sep 2006 02:58:15 Z

Hi,

I have installed Exchange Server 2007 beta 2 build 08.00.0605.016 on Win2K3 SP1.

I can access the exchange server through outlook but when I try to use Outlook Web Access, it does not work.

I suspected it could be some missing permissions on the web server after reading http://support.microsoft.com/?id=332097 but this didn't help.

Symptoms are listed below and any pointers would be greatly appreciated.

Cheers Simon

Symptoms:

I am logged in as a members of admins and from the same machine I browse to http://localhost/owa/ and I get prompted for my user credentials several times, then I finally get an error

HTTP Error 401.2 - Unauthorized: Access is denied due to server configuration.

If I look in the Application Event log I find the following entries that occur with each http request:

Event Type: Information
Event Source: MSExchange OWA
Event Category: Core
Event ID: 14
Date:  22/09/2006
Time:  2:41:31 p.m.
User:  N/A
Computer: SERVER
Description:
The Outlook Web Access web application started successfully.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

-----------------------------------------------------------

Event Type: Error
Event Source: MSExchange Common
Event Category: General
Event ID: 4999
Date:  22/09/2006
Time:  2:41:31 p.m.
User:  N/A
Computer: SERVER
Description:
Watson report about to be sent to dw20.exe for process id: 7152, with parameters: E12IIS, c-RTL-x86, 08.00.0605.015, OWA, M.E.Common, M.E.C.ExDiagnostics.FailFast, M.E.Common.FailFastException, feea, 08.00.0605.015

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

------------------------------------------------------------

Event Type: Error
Event Source: Microsoft Exchange Server
Event Category: None
Event ID: 5000
Date:  22/09/2006
Time:  2:41:33 p.m.
User:  N/A
Computer: SERVER
Description:
The description for Event ID ( 5000 ) in Source ( Microsoft Exchange Server ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: e12iis, c-rtl-x86, 08.00.0605.015, owa, m.e.common, m.e.c.exdiagnostics.failfast, m.e.common.failfastexception, feea, 08.00.0605.015, NIL, NIL.

----------------------------------------------------------

Event Type: Information
Event Source: Microsoft Exchange Server
Event Category: None
Event ID: 5001
Date:  22/09/2006
Time:  2:41:39 p.m.
User:  N/A
Computer: SERVER
Description:
The description for Event ID ( 5001 ) in Source ( Microsoft Exchange Server ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 07724999, 5, e12iis, c-rtl-x86, 08.00.0605.015, owa, m.e.common, m.e.c.exdiagnostics.failfast, m.e.common.failfastexception, feea, 08.00.0605.015, NIL, NIL.

-------------------------------------------------------

OWA fails on server

Fri, 22 Sep 2006 17:40:17 Z

Simon, are you able to log on using a domain user account?

Joe Turick
E12 Beta Support Engineer

OWA fails on server

Sun, 24 Sep 2006 04:46:20 Z

Hi Joe,

I have been try to access OWA from the console of the server, an rdp session on the server and from a workstation, all this with my own domain user account, and also have tried from a standard domain user's session but the same results.

I have another more fatal error now that I have rebooted the server a few times and each time I get the following:

On reboot, before I log in to the console session I get a popup with :

'At least one service or driver failed during system startup. Use Event Viewer to examine the event log for details.'

then once logged in I get the more detailed error that the the "IIS Worker Process encountered a problem and needed to close". And the dump info etc gets sent using standard error reporting.

The event viewer reveals surprising little about this:

---------------------------------

Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date:  24/09/2006
Time:  7:42:31 a.m.
User:  N/A
Computer: SERVER
Description:
Reporting queued error: faulting application w3wp.exe, version 6.0.3790.1830, faulting module unknown, version 0.0.0.0, fault address 0x001f0001.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 77 33 77   ure w3w
0018: 70 2e 65 78 65 20 36 2e   p.exe 6.
0020: 30 2e 33 37 39 30 2e 31   0.3790.1
0028: 38 33 30 20 69 6e 20 75   830 in u
0030: 6e 6b 6e 6f 77 6e 20 30   nknown 0
0038: 2e 30 2e 30 2e 30 20 61   .0.0.0 a
0040: 74 20 6f 66 66 73 65 74   t offset
0048: 20 30 30 31 66 30 30 30    001f000
0050: 31                        1
--------------------------------------------------------

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date:  24/09/2006
Time:  8:02:40 a.m.
User:  N/A
Computer: SERVER
Description:
Fault bucket 212636225.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20   Bucket:
0008: 32 31 32 36 33 36 32 32   21263622
0010: 35 0d 0a                  5..
----------------------------------------

Event Type: Information
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 5001
Date:  24/09/2006
Time:  8:03:12 a.m.
User:  N/A
Computer: SERVER
Description:
Bucket 07723382, bucket table 5, EventType clr20r3, P1 exbpa.exe, P2 8.0.605.9, P3 44a96edf, P4 bpa.userinterface, P5 8.0.0.0, P6 44a96bbb, P7 248, P8 118, P9 system.io.filenotfoundexception, P10 NIL.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 00 75 00 63 00 6b 00   B.u.c.k.
0008: 65 00 74 00 3a 00 20 00   e.t.:. .
0010: 30 00 37 00 37 00 32 00   0.7.7.2.
0018: 33 00 33 00 38 00 32 00   3.3.8.2.
0020: 0d 00 0a 00 42 00 75 00   ....B.u.
0028: 63 00 6b 00 65 00 74 00   c.k.e.t.
0030: 54 00 61 00 62 00 6c 00   T.a.b.l.
0038: 65 00 20 00 35 00 0d 00   e. .5...
0040: 0a 00                     ..
----------------------------------------------------------------------------

Doesn't mention what file wasn't found though :(.

IIS seems to restart successfully and serves up other virtual directories in my default web sight but stil chokes on any of the Exchange/OWA... sites.

One more event from the system log:

-------------------------------------------------------

Event Type: Warning
Event Source: W3SVC
Event Category: None
Event ID: 1011
Date:  24/09/2006
Time:  3:51:47 p.m.
User:  N/A
Computer: SERVER
Description:
A process serving application pool 'MSExchangeOWAAppPool' suffered a fatal communication error with the World Wide Web Publishing Service. The process id was '5196'. The data field contains the error number.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6d 00 07 80 m..
----------------------------------------------------------

I do have one other symptom that might help, Outlook 2k7 B2RT seems to be doing most things OK with Exchange 2k7 but it is reporting sync errors such as:

----------------------------------------------------------

16:22:23 Synchronizer Version 12.0.4407

16:22:23 Synchronizing Mailbox 'XXXXXXXXXXX'

16:22:23 Synchronizing Hierarchy

16:22:23 Error in folder 'Freebusy Data'

16:22:23 [80040803-3EE-80040803-733]

16:22:23 Unknown Error.

16:22:23 Microsoft Exchange Information Store

16:22:23 For more information on this failure, click the URL below:

16:22:23 http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040803-3ee-80040803-733

16:22:23 Error in folder 'Freebusy Data'

16:22:23 [80040803-3EE-80040803-733]

16:22:23 Unknown Error.

16:22:23 Microsoft Exchange Information Store

16:22:23 For more information on this failure, click the URL below:

16:22:23 http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040803-3ee-80040803-733

16:22:24 Synchronizing local changes in folder 'Freebusy Data'

16:22:24 Error synchronizing folder

16:22:24 [8004010F-501-8004010F-422]

16:22:24 The client operation failed.

16:22:24 Microsoft Exchange Information Store

16:22:24 For more information on this failure, click the URL below:

16:22:24 http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004010f-501-8004010f-422

16:22:24 Synchronizing local changes in folder 'Freebusy Data'

16:22:24 Error synchronizing folder

16:22:24 [8004010F-501-8004010F-422]

16:22:24 The client operation failed.

16:22:24 Microsoft Exchange Information Store

16:22:24 For more information on this failure, click the URL below:

16:22:24 http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004010f-501-8004010f-422

16:22:24 Done

16:22:24 Microsoft Exchange offline address book

16:22:24 Not downloading Offline address book files. A server (URL) could not be located.

16:22:24 0X8004010F

------------------------------------------------------------------

This looks roughly like it is failing to sync Freebusy data on two shared calendars and a couple of standard folders.

From what I can see all the issues mostly seem to revolve around IIS, but I don't know if the Sync issues come from IIS as well?

Would love any help you can give.

Cheers Simon

OWA fails on server

Wed, 04 Oct 2006 21:31:13 Z

Does this happen when you use /owa and /exchange to access an Exchange 2007 mailbox?

What build of E12 are you running? Does this server have both the CAS + MBX roles installed?

OWA fails on server

Thu, 05 Oct 2006 03:58:32 Z

Hi Joe,

I am using Exchange Server 2007 beta 2 build 08.00.0605.016 on Win2K3 SP1. CAS and MBX installed.

I am making gains though. But still have issues. To fill you in:

Got frustrated and uninstalled.

Decided to be super thorough. Ran setup /PrepareSchema and AD and checked Event IDs.

Ran NetDiag and one of the warnings with the NetBT name test was that the Messenger Service was not running. So started this and passed both NetDiag and DCDiag with a clean bill of health.

Reinstalled using the typical components, no customisation. However still had the same issues.

I noticed that I had a recurring "event ID 1040 MSExchangeMU, Metabase Update failed replication 5 times with error 80070003" so I follow the steps in http://www.eventid.net/display.asp?eventid=1040&eventno=3972&source=MSExchangeMU&phase=1 and deleted the DS2MB and the SMTPSVC1/1/Domain keys from the IIS metabase then restarted the Exchange System Attendant service, which rebuilt these keys.

At this point I could get the front screen of OWA up and showing the regional and time settings but the next page gave an error that the mail server could not be found.

At this point I went back an corrected the ExchWeb virtual directory from c:\program files\Microsoft\Exchange Server\ExchWeb to c:\program files\Microsoft\Exchange Server\ClientAccess\ExchWeb and the same with the bin sub directory.

And BINGO, OWA was up and running!!

(Note to the Exchange System Attendant team: if you delete the IIS virtual directories and restart this service, the ExchWeb virtual directory is given the incorrect path and the OWA folder is not recreated.) I did this earlier then decided to restore the metabase as it didn't solve my problem.

My remaining problems are to do with shared calendars and Free/Busy time etc:

MSOutlook: trying to open an equipment calendar using the 'Open a Shared Calendar', I have fullaccess permissions etc but I am getting the following message:

"'The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."

On the server I get a message at the same time:

Event Type: Warning
Event Source: MSExchange Autodiscover
Event Category: Provider
Event ID: 1201
Date:  5/10/2006
Time:  4:44:18 p.m.
User:  N/A
Computer: SERVER
Description:
Time:16:44:15.5459312, Id:97273048, Error Response with the ErrCode:"500", Message:"The e-mail address cannot be found.", DebugData:"" was generated for EMailAddress:"", LegacyDN:"/o=335A1087-5131-4D45-BE3E-3C6C7F76F5EC/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Press1" by "Microsoft.Exchange.Autodiscover.Providers.Outlook.OutlookAutoDiscoverProvider, Microsoft.Exchange.Autodiscover, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35".

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

This is stopping me managing or viewing any shared or equipment calendars.

Interestingly, if I create an appointment in my calendar, and add this equipment to the All Attendees list then in the Scheduling Assistant I get a perfect view of their appointments and details. So assuming these two processes use different methods to access to this information then again it looks like a Web Server configuration problem.

Any ideas?

Thanks Simon

OWA fails on server

Tue, 10 Oct 2006 01:16:35 Z

Hi Joe,

Reading the above event log more closely ....", DebugData:"" was generated for EMailAddress:"", LegacyDN:"/o=335A1087-5131-4D45-BE3E-3C6C7F76F5EC/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Press1"...

This seems to suggest that using ADSI Edit that one might expect to see a recipients key/object then an key/object for the mailbox/user such as below:

....
+CN=Services
+CN=335A1087-5131-4D45-BE3E-3C6C7F76F5EC
    +CN=Administrative Groups
      +CN=Exchange Administrative Group (FYDIBOHF23SPDLT)
        +CN=Recipients
          +CN=Press1

However there is not a recipients object at this location.
Could this be the cause of the problem??

Cheers Simon

OWA fails on server

OWA fails on server

OWA fails on server

Simon, are you able to log on using a domain user account?

Joe TurickE12 Beta Support Engineer

OWA fails on server

OWA fails on server

Does this happen when you use /owa and /exchange to access an Exchange 2007 mailbox?

What build of E12 are you running? Does this server have both the CAS + MBX roles installed?

OWA fails on server

OWA fails on server

Joe Turick
E12 Beta Support Engineer