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Plain Text content change with Exchange 2010 SP2?

Answered Plain Text content change with Exchange 2010 SP2?

  • Thursday, May 03, 2012 6:27 PM
     
     
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    Hello,

    We have a third party ticketing application that essentially takes emails (in HTML), pulls the plain text content, and creates a ticket/sends an email to a recipient. Since SP2, we have noticed that emails that originated as HTML are being received in the ticketing system AND in email notifications as having garbled HTML code.

    The basic issues seems to be that Outlook emails that were created in HTML format used to (before SP2) be sent with text/plain content included with the text/html content.  And now there is no text/plain content included, so the third party email processor can only get the html content, but it gets saved as raw text.

    Is that an Outlook or Exchange Server setting (send both plain text and html content versions of emails) that could have been changed by something like the upgrade?  Is there a setting like that in Outlook themselves?

    Brandon Carder

     

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  • Thursday, May 03, 2012 7:02 PM
     
     
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    The recipient email is that a mail contact in exchange ie. tickets@company.com? If so try setting the mailcontact to not use richtext.

    set-mailcontact tickets@company.com -UseMapiRichTextFormat  Never

    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

     
  • Thursday, May 03, 2012 7:05 PM
     
     
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    Sorry,

    The email gets sent to another internal email address (tickets@company.com) which is the internal ticketing system. It is not a contact, but an internal account.

    Brandon Carder

     
  • Thursday, May 03, 2012 7:11 PM
     
     
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    Yes tickets@company.com goes to the internal ticketing system, but on your Exchange do you have a mail contact set up for tickets@company.com? If not, create a mail contact for it and set it not to use rich text and test.

    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

     
  • Thursday, May 03, 2012 7:52 PM
     
     
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    Emails get set to an internal account. The ticketing system pulls the emails in via POP3. 

    Brandon Carder

     
  • Friday, May 04, 2012 3:31 PM
     
     
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    Is the tickets@company.com an Exchange mailbox? Yes most ticketing systems pops the emails from a mailbox. If the mailbox is not on Exchange than create the mail contact. I've seen this before with ticketing systems.

    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

     
  • Friday, May 04, 2012 3:38 PM
     
     
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    Yes, it is an Exchange mailbox.

    Brandon Carder

     
  • Friday, May 04, 2012 4:30 PM
     
     
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    Go it, in that case it you need to identify from the email headers if its actually missing the content type plain text. See if you can compare the headers from emails sent prior to S2. Also is outlook using a plug in for this ticketing app or they just directly send to this email address? It could be the ticketing app is not being able to parse the mime boundary correctly.

    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

     
  • Friday, May 04, 2012 4:36 PM
     
     
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    Pre SP2:

    Content-Type: multipart/alternative; charset="US-ASCII";
    boundary="Bi962qiTJp0S8AWc3k4Sq=_WHSPXku86GD"
    MIME-Version: 1.0

    Post SP2:

    Content-Type: multipart/alternative; charset="US-ASCII";
    boundary="ji6sVGsigBUPwNfYICS=_Q8jAECfeQb9Qm"
    MIME-Version: 1.0


    Emails are sent directly to this email address.

    Brandon Carder

     
  • Monday, May 07, 2012 4:34 PM
     
     
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    Anyone?

    Brandon Carder

     
  • Thursday, May 10, 2012 7:56 AM
     
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    Hello Brendon,

    We had same issue with our Ticketing System after changeing to SP2 on Exchange 2010.

    We changed POP3 Properties on Mailbox Features TAB on Exchange Server from default "Best Body" to Text.

    This was the solutiion for us.

    Regards

    Daniel

     
  • Thursday, May 10, 2012 12:37 PM
     
     
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    This sounds promising, I'm going to have them check and see if this does it! Thanks so much for the information! Crossing my fingers!!!

    -Brandon

    Brandon Carder

     
  • Monday, May 14, 2012 3:27 PM
     
     
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    Sorry, I'm not sure why it was marked as an answer before I have confirmed it, although its likely. I'm still waiting to hear back from the user.

    Brandon Carder

     
  • Tuesday, May 15, 2012 9:06 AM
     
     
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    Hi,

    What tool do you use to access the Mailbox Items? 

    There is one tool from this company http://www.cns-c.eu/index.php/de/produkte/produktbeschreibung which allows to interact with Microsoft Exchange 2010 as SQL, and also gives an option to get the items body as HTML or Text. 


     
  • Wednesday, May 16, 2012 1:28 AM
     
     
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    Daniel was right! After setting to Text, the issue was resolved.

    Brandon Carder


     
  • Tuesday, July 31, 2012 11:15 AM
     
     
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    Dear Daniel & Brandon,

    We are also have the same issue, emails sent to BMC Remedy Application are blank post Exchange 2010 Sp2.

    I changed the following paramets on the BMC remedy Mailbox:

    ImapUseProtocolDefaults : False

    ImapMessagesRetrievalMimeFormat : TextOnly

    But still the issue persist, do i have to restart any Exchange service after setting the above parameters?

    Or is there anything i need to check or change.

    Thanks

    Jilani

    Thanks & Regards, Jilani Hakam

     
  • Tuesday, July 31, 2012 11:29 AM
     
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    OK guys the issue got resolved, i got to know from the application team that it was configured using POP, i did the same settings on POP and the issue got resolved.

    Thank you all for this blogs.

    Thanks & Regards, Jilani Hakam

    • Proposed As Answer by Jilani Hakam Tuesday, July 31, 2012 9:13 PM
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  • Monday, October 22, 2012 11:54 AM
     
     
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    Hi, I`m having the same problem with loosing the HTML or Riched emails that are pulled into BMC Remedy ITSM with POP. the solution over did not help for me :/

    Any more sollutions? :)

    Regards Julian Rasmussen

     
  • Monday, October 22, 2012 12:23 PM
     
     
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    Never mind :) talking with the Application team i found out that the changed to IMAP.

    Regards Julian Rasmussen