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Proposed AnswerJournaling uses TNEF, when the configuration is set to default

  • Tuesday, June 30, 2009 3:11 PMMerlinBee Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
    I have a single Exchange 2007 server (with latest service packs) which does not seem to behave the same as any other with respect to TNEF (rich text) via Journaling.  We journal directly to an external (non-exchange) SMTP service. For some reason, this server sends all journal mail in TNEF format.

    In some respects, this is good - by preserving the exact copy from Exchange.  But it also journals inbound internet mail in TNEF, which I would not expect.

    I have trawled through the settings, as detailed in MSDN - TNEF Conversion Options.  If I set the 'Never' rich text for the Journal recipient / connector / global domian - it converts the mail to plain text, which is NOT what I want.

    Can I turn on logging or some way to trace when and where TNEF conversion is taking place?
    Are there a bunch of registry or LDAP Directory settings that I can extract as a batch to try to understand where one may be incorrectly set.
    Any in-depth detail will be greatfully recieved, before I pull the rest of my hair out.

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  • Friday, August 07, 2009 9:29 AMMerlinBee Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     Proposed Answer

    Ah - found out the reason.

    We set it to Journal to a user mailbox.  Then used some 'rules' to remove the unwanted items, then used the REDIRECT rule to move the emails out to the external Archive system.

    It seems that the REDIRECT method overrides any 'rich text' settings (contact settings and remote domain settings), and delivers all mail in a TNEF form.  

    • Proposed As Answer by--Vinod-- Monday, August 24, 2009 12:27 PM
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