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QuestionMigrating Exchange: Transient failure & MapiExceptionCallFailed

  • Monday, November 02, 2009 3:02 PMTheMegattheZ Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    Last weekend, attempted to migrate our Exchange 2007 SP1 to a new server with the same AD name. Followed all whitepapers and resources and all went well until it was time to mount the databases. I only have 2 databases, mailboxes and public folders. Both failed. On Server 2003 x64.

    I've tried the following methods to resolve:
    1) Performed setup /prepareAD and results were successful
    2) Disabled Checksum offload with NIC
    3) Move Translogs to different physical hard drive
    4) Manually confirmed domain\exchange servers had appropriate permissions in security policies (local and domain)
    5) Performed connectivity tests with BPA, results successful
    6) Ran eseutil /p - failed
    7) Restored mailbox .edb file and attempted re-mount failed
     
    Help? Below are event logs:



    --------------------------------------------------------
    Microsoft Exchange Error
    --------------------------------------------------------
    Failed to mount database 'Mailbox Database'.

    Mailbox Database
    Failed
    Error:
    Exchange is unable to mount the database that you specified. Specified database: ZMAIL\First Storage Group\Mailbox Database; Error code: MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005, ec=-544)
    .

     


    --------------------------------------------------------
    OK
    --------------------------------------------------------

    --------------------------------------------------------
    Microsoft Exchange Error
    --------------------------------------------------------
    Failed to mount database 'Mailbox Database'.

    Mailbox Database
    Failed
    Error:
    Exchange is unable to mount the database that you specified. Specified database: ZMAIL\First Storage Group\Mailbox Database; Error code: MapiExceptionCallFailed: Unable to mount database. (hr=0x80004005, ec=-1032)
    .

     


    --------------------------------------------------------
    OK
    --------------------------------------------------------

    Event Type: Error
    Event Source: MSExchangeIS
    Event Category: General
    Event ID: 9518
    Date:  10/31/2009
    Time:  11:07:04 PM
    User:  N/A
    Computer: ZMAIL
    Description:
    Error 0xfffffbf8 starting Storage Group /DC=com/DC=csdcomm/CN=Configuration/CN=Services/CN=Microsoft Exchange/CN=CSDVRS/CN=Administrative Groups/CN=Exchange Administrative Group (FYDIBOHF23SPDLT)/CN=Servers/CN=ZMAIL/CN=InformationStore/CN=First Storage Group on the Microsoft Exchange Information Store.
    Storage Group - Initialization of Jet failed.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 5b 44 49 41 47 5f 43 54   [DIAG_CT
    0008: 58 5d 00 00 be 00 00 00   X]..¾...
    0010: ff 84 0c 00 00 00 00 00   ÿ?......
    0018: 00 02 b0 00 00 00 fd 79   ..°...ýy
    0020: 20 10 00 00 00 00 fd 79    .....ýy
    0028: 20 10 00 00 00 00 fd 79    .....ýy
    0030: 20 10 00 00 00 00 fd 79    .....ýy
    0038: 20 10 00 00 00 00 fd 79    .....ýy
    0040: 20 10 00 00 00 00 cd 4a    .....ÍJ
    0048: 20 10 00 00 00 00 fd 79    .....ýy
    0050: 20 10 00 00 00 00 fd 79    .....ýy
    0058: 20 10 00 00 00 00 fd 79    .....ýy
    0060: 20 10 00 00 00 00 22 27    ....."'
    0068: 40 10 f8 fb ff ff f1 70   @.øûÿÿñp
    0070: 40 10 f8 fb ff ff 13 0a   @.øûÿÿ..
    0078: 40 10 f8 fb ff ff bd 44   @.øûÿÿ½D
    0080: 20 10 00 00 00 00 03 59    ......Y
    0088: 20 10 00 00 00 00 03 59    ......Y
    0090: 20 10 00 00 00 00 cd 4a    .....ÍJ
    0098: 20 10 00 00 00 00 bd 5f    .....½_
    00a0: 20 10 00 00 00 00 cd 4a    .....ÍJ
    00a8: 20 10 00 00 00 00 bd 5f    .....½_
    00b0: 20 10 00 00 00 00 03 59    ......Y
    00b8: 20 10 00 00 00 00 cd 4a    .....ÍJ
    00c0: 20 10 00 00 00 00 bd 5f    .....½_
    00c8: 20 10 00 00 00 00          ..... 


    Event Type: Error
    Event Source: MSExchange System Attendant Mailbox
    Event Category: General
    Event ID: 4001
    Date:  10/31/2009
    Time:  11:16:53 PM
    User:  N/A
    Computer: ZMAIL
    Description:
    A transient failure has occurred. The problem may resolve itself in awhile. The service will retry in 56 seconds. Diagnostic information:

    Cannot open mailbox /o=CSDVRS/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=ZMAIL/cn=Microsoft System Attendant.
    Microsoft.Exchange.Data.Storage.ConnectionFailedTransientException: Cannot open mailbox /o=CSDVRS/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=ZMAIL/cn=Microsoft System Attendant. ---> Microsoft.Mapi.MapiExceptionNetworkError: MapiExceptionNetworkError: Unable to make connection to the server. (hr=0x80040115, ec=-2147221227)
    Diagnostic context:
        ......
        Lid: 12696   dwParam: 0x6D9      Msg: EEInfo: Generation Time: 2009-11-01 03:16:53:66
        Lid: 10648   dwParam: 0x6D9      Msg: EEInfo: Generating component: 2
        Lid: 14744   dwParam: 0x6D9      Msg: EEInfo: Status: 1753
        Lid: 9624    dwParam: 0x6D9      Msg: EEInfo: Detection location: 501
        Lid: 13720   dwParam: 0x6D9      Msg: EEInfo: Flags: 0
        Lid: 11672   dwParam: 0x6D9      Msg: EEInfo: NumberOfParameters: 4
        Lid: 8856    dwParam: 0x6D9      Msg: EEInfo: prm[0]: Unicode string: ncacn_ip_tcp
        Lid: 8856    dwParam: 0x6D9      Msg: EEInfo: prm[1]: Unicode string: zmail.csdcomm.com
        Lid: 12952   dwParam: 0x6D9      Msg: EEInfo: prm[2]: Long val: -1527653632
        Lid: 15000   dwParam: 0x6D9      Msg: EEInfo: prm[3]: Pointer val: 0x0000000007807F90
        Lid: 19778 
        Lid: 27970   StoreEc: 0x80040115
        Lid: 17730 
        Lid: 25922   StoreEc: 0x80040115
       at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Int32 ec, DiagnosticContext diagCtx)
       at Microsoft.Mapi.ExRpcConnection.Create(ConnectionCache connectionCache, ExRpcConnectionCreateFlag createFlags, ConnectFlag connectFlags, String serverDn, String userDn, String user, String domain, String password, String httpProxyServerName, Int32 ulConMod, Int32 lcidString, Int32 lcidSort, Int32 cpid, Int32 cReconnectIntervalInMins, Int32 cbRpcBufferSize, Int32 cbAuxBufferSize)
       at Microsoft.Mapi.ConnectionCache.OpenMapiStore(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, ClientIdentityInfo clientIdentity, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId)
       at Microsoft.Mapi.ConnectionCache.OpenMailbox(String mailboxDn, Guid mailboxGuid, Guid mdbGuid, WindowsIdentity windowsIdentityAs, String userDnAs, OpenStoreFlag openStoreFlags, CultureInfo cultureInfo, String applicationId)
       at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
       --- End of inner exception stack trace ---
       at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
       at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString, Boolean secondTry)
       at Microsoft.Exchange.Data.Storage.ConnectionCachePool.OpenMailbox(String serverDn, String userDn, String mailboxDn, Guid mailboxGuid, Guid mdbGuid, Object identity, ConnectFlag connectFlag, OpenStoreFlag openStoreFlag, CultureInfo cultureInfo, String clientInfoString)
       at Microsoft.Exchange.Data.Storage.MailboxSession.Initialize(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags)
       at Microsoft.Exchange.Data.Storage.MailboxSession.CreateMailboxSession(LogonType logonType, ExchangePrincipal owner, DelegateLogonUser delegateUser, Object identity, OpenMailboxSessionFlags flags, CultureInfo cultureInfo, String clientInfoString)
       at Microsoft.Exchange.Data.Storage.MailboxSession.OpenAsAdmin(ExchangePrincipal mailboxOwner, CultureInfo cultureInfo, String clientInfoString, Boolean useLocalRpc, Boolean ignoreHomeMdb)
       at Microsoft.Exchange.Data.Storage.MailboxSession.OpenAsAdmin(ExchangePrincipal mailboxOwner, CultureInfo cultureInfo, String clientInfoString)
       at Microsoft.Exchange.Servicelets.SystemAttendantMailbox.Servicelet.Work()

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

     

All Replies

  • Monday, November 02, 2009 3:10 PMTheMegattheZ Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    Also did eseutil /mh - indicates dirty shutdown, would this be a factor?

    C:\Documents and Settings\mwalsh>Eseutil /mh "E:\Exchange Server\Mailbox\First
    torage Group\Mailbox Database.edb"

    Extensible Storage Engine Utilities for Microsoft(R) Exchange Server
    Version 08.01
    Copyright (C) Microsoft Corporation. All Rights Reserved.

    Initiating FILE DUMP mode...
             Database: E:\Exchange Server\Mailbox\First Storage Group\Mailbox Datab
    se.edb

            File Type: Database
       Format ulMagic: 0x89abcdef
       Engine ulMagic: 0x89abcdef
     Format ulVersion: 0x620,12
     Engine ulVersion: 0x620,12
    Created ulVersion: 0x620,12
         DB Signature: Create time:10/31/2009 23:58:55 Rand:1551154 Computer:
             cbDbPage: 8192
               dbtime: 2 (0x2)
                State: Dirty Shutdown
         Log Required: 0-0 (0x0-0x0)
        Log Committed: 0-0 (0x0-0x0)
       Streaming File: No
             Shadowed: Yes
           Last Objid: 1
         Scrub Dbtime: 0 (0x0)
           Scrub Date: 00/00/1900 00:00:00
         Repair Count: 0
          Repair Date: 10/31/2009 23:58:55
     Old Repair Count: 0
      Last Consistent: (0x0,0,0)  00/00/1900 00:00:00
          Last Attach: (0x0,0,0)  10/31/2009 23:58:55
          Last Detach: (0x0,0,0)  00/00/1900 00:00:00
                 Dbid: 1
        Log Signature: Create time:00/00/1900 00:00:00 Rand:0 Computer:
           OS Version: (5.2.3790 SP 2 NLS 1.1)

    Previous Full Backup:
            Log Gen: 0-0 (0x0-0x0)
               Mark: (0x0,0,0)
               Mark: 00/00/1900 00:00:00

    Previous Incremental Backup:
            Log Gen: 0-0 (0x0-0x0)
               Mark: (0x0,0,0)
               Mark: 00/00/1900 00:00:00

    Previous Copy Backup:
            Log Gen: 0-0 (0x0-0x0)
               Mark: (0x0,0,0)
               Mark: 00/00/1900 00:00:00

    Previous Differential Backup:
            Log Gen: 0-0 (0x0-0x0)
               Mark: (0x0,0,0)
               Mark: 00/00/1900 00:00:00

    Current Full Backup:
            Log Gen: 0-0 (0x0-0x0)
               Mark: (0x0,0,0)
               Mark: 00/00/1900 00:00:00

    Current Shadow copy backup:
            Log Gen: 0-0 (0x0-0x0)
               Mark: (0x0,0,0)
               Mark: 00/00/1900 00:00:00

         cpgUpgrade55Format: 0
        cpgUpgradeFreePages: 0
    cpgUpgradeSpaceMapPages: 0

           ECC Fix Success Count: none
       Old ECC Fix Success Count: none
             ECC Fix Error Count: none
         Old ECC Fix Error Count: none
        Bad Checksum Error Count: none
    Old bad Checksum Error Count: none

    Operation completed successfully in 0.32 seconds.

  • Monday, November 02, 2009 3:12 PMAndyD_MVPUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     

    See if this helps:
    http://technet.microsoft.com/en-us/library/dd159911.aspx
    Event ID 490: Error Occurs When You Try to Mount the Mailbox Database or the Public Folder Database