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AnswerUnable to backup exchange2007 after crash on server2008 sp2

  • Wednesday, November 04, 2009 3:15 AMJADing Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    After a crash, Backup failed with Event ID 565 (every time).

    Application Events:
    Error Backup 565 None
    Error MSExchangeIS 9782 Exchange VSS Writer
    Error MSExchangeIS 9782 Exchange VSS Writer
    Error ESE 2007 ShadowCopy

    Windows Server 2008 sp2(NO HyperV):
    C: System (Disk)
    D: Data (Disk) contains Exchange Storage

    I tried chkdsk c: d:.and Reboot server serval times but problem is still there.

    That would be appreciated if anyone can help.

     

Answers

  • Monday, November 09, 2009 3:06 AMXiu Zhang - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi,

    Since it is not supported to backup passive copies of storage groups, I recommend you to manually stop Replication services when you try to backup.

    For Store.exe ,it is absolutely normal for Store.exe to grab as much RAM on the server as it can possibly get - as long as Store thinks it needs it to optimize performance. Store was written to do so.

     

    Why is Exchange Store.exe so RAM hungry?

    http://msexchangeteam.com/archive/2004/08/02/206012.aspx

     

    The Store.exe process uses almost 100 percent of CPU resources, and the size of the public folder store increases quickly in Exchange Server 2007

    http://support.microsoft.com/kb/925252

     

    Regards,

    Xiu

     

    • Marked As Answer byJADing Wednesday, November 11, 2009 9:42 PM
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  • Thursday, November 05, 2009 3:34 AMXiu Zhang - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

     

    1.    Please try to move database and log to another driver

     

     

    Move Database Path Wizard > Introduction Page

    http://technet.microsoft.com/en-us/library/bb123695.aspx

     

    How to Set or Change the Location of Storage Group Log Files

    http://technet.microsoft.com/en-us/library/bb201703.aspx

     

    2.    Please change the event log level as below:

     

    Set-EventLogLevel "MSExchange Repl\Exchange VSS Writer" -Level expert
    Set-EventLogLevel "MSExchangeIS\9002 System\Exchange Writer" -Level expert
    Set-EventLogLevel "MSExchangeIS\9002 System\Backup Restore

     

    3.    Please try to run Windows Backup again.

     

    4.    If the problem still persists, then please look at the article below to troubleshoot the issue.

     

    5.    Also please get back the error event here for further troubleshooting.

     

    Event ID 565 — Backup Set Integrity

    http://technet.microsoft.com/en-us/library/dd364615(WS.10).aspx

     

    Troubleshooting Exchange 2007 VSS Backups

    http://msexchangeteam.com/archive/2008/08/25/449684.aspx

     

    Configuring, validating and monitoring your Exchange 2007 storage

    http://msexchangeteam.com/archive/2007/01/15/432199.aspx


    Besides,I'd like to know how did you restore the windows server 2008.Does it hold the Exchange Server?
     

    Regards,

    Xiu

     
  • Thursday, November 05, 2009 10:11 PMJADing Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

     

    1.    Please try to move database and log to another driver

     

     

    Move Database Path Wizard > Introduction Page

    http://technet.microsoft.com/en-us/library/bb123695.aspx

     

    How to Set or Change the Location of Storage Group Log Files

    http://technet.microsoft.com/en-us/library/bb201703.aspx

     

    2.    Please change the event log level as below:

     

    Set-EventLogLevel "MSExchange Repl\Exchange VSS Writer" -Level expert
    Set-EventLogLevel "MSExchangeIS\9002 System\Exchange Writer" -Level expert
    Set-EventLogLevel "MSExchangeIS\9002 System\Backup Restore

     

    3.    Please try to run Windows Backup again.

     

    4.    If the problem still persists, then please look at the article below to troubleshoot the issue.

     

    5.    Also please get back the error event here for further troubleshooting.

     

    Event ID 565 — Backup Set Integrity

    http://technet.microsoft.com/en-us/library/dd364615(WS.10).aspx

     

    Troubleshooting Exchange 2007 VSS Backups

    http://msexchangeteam.com/archive/2008/08/25/449684.aspx

     

    Configuring, validating and monitoring your Exchange 2007 storage

    http://msexchangeteam.com/archive/2007/01/15/432199.aspx


    Besides,I'd like to know how did you restore the windows server 2008.Does it hold the Exchange Server?
     

    Regards,

    Xiu


    Hi Xiu,

    Thank you for the reply.

    The 2008 server just died and stopped working. I only simply reboot server, did not restore windows server2008. It was working fine after reboot. Only backup had problem. Exchange2007 was working properly.

    Besides, the server2008 (64bit) Physical Merrory usage was always very high. The server had 4GB Memory (usage was always above 3.45 GB) Virtual Memory was set to 6GB to 8GB, adjust for best performance of Programs, only 20 mailboxs (30 GB data) and 40 GB public folder data on Exchange2007 server. The CPU usage was only 2-5%. Did this cause server crash problem?

    I found an article from here : http://blogs.technet.com/dhardin/archive/2009/10/21/vss-backup-using-windows-server-backup-on-exchange-server-2007-sp2-fails-when-lcr-or-scr-is-enabled.aspx  which mentioned a method to solve BACKUP  problem. I turned off LCR and tried the method last night. It did work. Buackup was successful. I confirmed backup was successful by starting the Recovery Wizard in Windows Server Backup, and verifying that I am able to select the Exchange application for recovery.  All logs had been truncated.  
    But, Can I turn on LCR again? LCR is really useful


    James
     
  • Friday, November 06, 2009 3:26 AMXiu Zhang - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi,

     

    With Exchange Sever 2007 sp2 and Windows Server 2008, we can use windows server backup. But please note that it does not support the Exchange Replica VSS Writer that is part of the Replication service. As a result, you cannot use Windows Server Backup to backup passive copies of storage groups.

     

    Using Windows Server Backup to Back Up and Restore Exchange Data

    http://technet.microsoft.com/en-us/library/ee221172.aspx

     

    If all the exchange server roles are installed on one computer, then the Minimum per server memory configuration is 4GB. For mailbox server memory recommendations, we need to follow “2 GB plus 2 MB per mailbox”. Since we have LCR enabled, then we need install an additional 1GB. So 4GB is not enough.

     

    Besides, I think you can use Process Explorer to which exe has use high memory. You can download from the following link:

     

    http://www.microsoft.com/technet/sysinternals/Utilities/ProcessExplorer.mspx

    http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

     

    Besides, please try to find the time that windows server crash from event log and then check the error event during the crash time. Please try to post here.

     

    More information to share with you:

     

    Planning Memory Configurations

    http://technet.microsoft.com/en-us/library/bb738124.aspx

     

    In a local continuous replication (LCR) environment, both the active copy and passive copy of an LCR-enabled storage group are on the same server. The Microsoft Exchange Replication service will work well on a server that has LCR enabled for one or more storage groups based on the provided memory guidance. However, to ensure that the ESE database cache maintains optimal efficiency in an LCR environment, we recommend that you install an additional 1 GB of RAM to Mailbox and multiple role servers (beyond the memory guidance listed earlier).

    Regards,

    Xiu

     

     
  • Saturday, November 07, 2009 11:19 PMJADing Users MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
     
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    Hi Xiu,

    I checked Event log. There was nothing in Event log when server2008 stopped working. But it happened at the time when scheduled backup started ( at that moment, LCR was turned on).

    The "store.exe" always used 3GB or more memory. Is it normal? I alreday turn off LCR. Thanks for your time.

    Regards,

    James
     
  • Monday, November 09, 2009 3:06 AMXiu Zhang - MSFTMSFT, ModeratorUsers MedalsUsers MedalsUsers MedalsUsers MedalsUsers Medals
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    Hi,

    Since it is not supported to backup passive copies of storage groups, I recommend you to manually stop Replication services when you try to backup.

    For Store.exe ,it is absolutely normal for Store.exe to grab as much RAM on the server as it can possibly get - as long as Store thinks it needs it to optimize performance. Store was written to do so.

     

    Why is Exchange Store.exe so RAM hungry?

    http://msexchangeteam.com/archive/2004/08/02/206012.aspx

     

    The Store.exe process uses almost 100 percent of CPU resources, and the size of the public folder store increases quickly in Exchange Server 2007

    http://support.microsoft.com/kb/925252

     

    Regards,

    Xiu

     

    • Marked As Answer byJADing Wednesday, November 11, 2009 9:42 PM
    •