MTA stack service and information store won't start
- After following some steps on exchange best practice tools analyzer, my information store and mta stack services won't start.
Here are some of the log errors I am getting:
Event Type: Error
Event Source: MSExchangeMTA
Event Category: Configuration
Event ID: 87
Date: 11/3/2009
Time: 11:23:57 PM
User: N/A
Computer: E2K3
Description:
Unable to initialize due to a problem with the Directory Service, no Global Domain Identifier (GDI), or GDI has missing field. Contact Microsoft Technical Support. [MTA MAIN BASE 1 15] (16)
For more information, click http://www.microsoft.com/contentredirect.asp.
Event Type: Warning
Event Source: MSExchangeMTA
Event Category: Resource
Event ID: 9406
Date: 11/3/2009
Time: 11:23:57 PM
User: N/A
Computer: E2K3
Description:
There is not enough Performance Monitor memory to display the MTA Connections information. Stop attached Performance Monitors and re-start the MTA. [BASE MAIN BASE 1] (14)
For more information, click http://www.microsoft.com/contentredirect.asp.
Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 1121
Date: 11/3/2009
Time: 11:23:57 PM
User: N/A
Computer: E2K3
Description:
Error 0x8004010f connecting to the Microsoft Active Directory.
For more information, click http://www.microsoft.com/contentredirect.asp.
Event Type: Error
Event Source: MSExchangeIS
Event Category: General
Event ID: 5000
Date: 11/3/2009
Time: 11:23:57 PM
User: N/A
Computer: E2K3
Description:
Unable to initialize the Microsoft Exchange Information Store service. - Error 0x8004010f.
For more information, click http://www.microsoft.com/contentredirect.asp.
Answers
Hi,
1. Please check event 2080 to see if your domain controllers has been listed there.
2. Please try to ping domain controllers to see if the connection between exchange and dc is normal.
3. Please check the permission on Authenticated Users.
4. Please verify if you have modified the default recipient policy.
If yes ,then please check the value on msExchPolicyOrder on default recipient policy,it should be 2147483647.
5. Please check if you have for "Allow inheritable permissions from parent to propagate to this object…" checked under CN=<Exchange_org>,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=com
6. Please check permission on InformationStore and Microsoft MTA to see if any deny permission has been granted. It should be under CN=InformationStore/CN=Microsoft MTA, CN=servername,CN=Servers,cn=First Administrative group,CN=Administrative Groups, CN=<Exchange_org>,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=com
Note: We need to check these information via ADSIedit.msc.
Error 0x8004010f connecting to the Microsoft Active Directoryhttp://technet.microsoft.com/en-us/library/bb218368.aspx
815372 How to optimize memory usage in Exchange Server 2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;815372Regards,
Xiu
- Marked As Answer byJames-LuoMSFT, ModeratorFriday, November 13, 2009 9:15 AM
All Replies
- what was the Exbpa report and what are the changes that you have done, can you let us know.
Raj Hi,
1. Please check event 2080 to see if your domain controllers has been listed there.
2. Please try to ping domain controllers to see if the connection between exchange and dc is normal.
3. Please check the permission on Authenticated Users.
4. Please verify if you have modified the default recipient policy.
If yes ,then please check the value on msExchPolicyOrder on default recipient policy,it should be 2147483647.
5. Please check if you have for "Allow inheritable permissions from parent to propagate to this object…" checked under CN=<Exchange_org>,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=com
6. Please check permission on InformationStore and Microsoft MTA to see if any deny permission has been granted. It should be under CN=InformationStore/CN=Microsoft MTA, CN=servername,CN=Servers,cn=First Administrative group,CN=Administrative Groups, CN=<Exchange_org>,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=com
Note: We need to check these information via ADSIedit.msc.
Error 0x8004010f connecting to the Microsoft Active Directoryhttp://technet.microsoft.com/en-us/library/bb218368.aspx
815372 How to optimize memory usage in Exchange Server 2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;815372Regards,
Xiu
- Marked As Answer byJames-LuoMSFT, ModeratorFriday, November 13, 2009 9:15 AM
I ended up calling MS support. The ExBPA told me to clean up data using the ADSI Edit util. It wanted to have bad data in the gatewayProxy of the RUS policy removed. When I removed the data and restarted the service the IS or MTA stack wouldn't start. I needed to add back the x400 connector to the default policy.
