Exchange 2003 SP2 ActiveSync Clients Unable to Perform GAL Lookups
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Wednesday, June 06, 2012 6:49 PM
We have Exchange 2003 SP2 and use ActiveSync for our mobile devices (iOS and sever Android versions). Everything works except for GAL lookups and we've confirmed that the devices and client versions we are trying it on are supposed to support it. The symptom is different depending on the client, but there is never an error. In a nutshell, lookups return no results. This was working previously and we aren't sure what has changed.
Are there logs in Exchange or IIS that will allow me to see GAL lookup transactions? Could it be a GAL permissions issue? (No issues with GAL in Outlook) Could it have been caused by upgrading our DCs to 2008 and increasing the forest/domain functional levels?
All Replies
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Thursday, June 07, 2012 3:25 AM
Hi Daniel,
There are no special requirements or steps to have GAL lookup working. GAL lookup is installed and enabled by default and cannot be turned off.
A good way to perform a lookup is to use alias, display name, first name, or last name. The number of results is limited to one hundred items; therefore, you should ensure that your queries are well scoped.
If the issue continues, ask the affected user try in OWA to see if this works.
Meanwhile, please run Exchange ActiveSync test in https://www.testexchangeconnectivity.com/. Thanks.
Fiona Liao
TechNet Community Support
- Proposed As Answer by Fiona_LiaoMicrosoft Contingent Staff Thursday, June 21, 2012 10:48 AM
- Marked As Answer by Fiona_LiaoMicrosoft Contingent Staff Tuesday, June 26, 2012 6:58 AM
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Monday, June 11, 2012 8:51 AM
Hello Daniel,
Is there any update?
Fiona Liao
TechNet Community Support
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Wednesday, June 20, 2012 8:00 PM
Verify your devices against this list. http://en.wikipedia.org/wiki/Comparison_of_Exchange_ActiveSync_Clients
Lasse Pettersson http://anewmessagehasarrived.blogspot.com
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